Milk

I’ve shopped here a few times and reluctantly returned one evening and ended up buying a few shirts and some accessories.
It seems every time i’ve been there owner or manager is complaining about the something. Either about a customer or the struggles of small business there’s always something and it’s unprofessional. She’s even undermined her employees in front of me several times by interjecting at inappropriate times.
I feel like the quality of the clothes since their move from Dalhousie has drastically changed (for the worst). After my last experience its safe to say I’m never coming back.
I went to return a long tshirt that after ONE WASH in cold water came out pretty much like a crop top. I had bought it recently enough that it was still in store and the clerk was no help.
I no longer have the receipt because I don’t normally keep receipts for small purchases.
She suggested that maybe I could show proof of purchase via my bank statement but I paid cash. Her tone as she lended me the advice «to always keep receipts» was so condescending… maybe she learnt it from her boss?
I understand store policy and the trouble a lack of a receipt presents but I’ve work retail and customer service for many years. I find its always best to try to make the customer leave happy. The store’s cost on a poorly made tshirt is much less than the cost of an unhappy customer.
I’m a local server that works a few blocks away. Tourist are often asking me for shopping recommendations. I’m going to steer them away from the Milk now. Just walk the few extra blocks to Victoire, Workshop, and Wunderkrammer.
Poor Service
Poor Quality

I’ll start off by saying it’s unfortunate to see a number of poor reviews. This store is one of the very few stores/​boutiques in Ottawa where I do feel comfortable going in. I feel welcomed I feel valued and appreciated. I never feel pressured to buy anything, even though I frequent the store quite a bit. I even appreciate that the style of the clothing is trendy, but unique enough to not look cookie-​cutter. It’s affordable (Not Forever21, but certainly not Nordstrom priced). I’ve gone in to so many stores in Ottawa where people haven’t even given me a second glance, because I wasn’t looking trendy or my makeup wasn’t on point that day or whatever, but not here, not at Milk. I recommend it to all my friends; the fashion conscious ones or the unsure where to start ones. Chances are you’ll find what you are looking for.

I usually love this shop, they have great products and I’m in there pretty often but yesterday I was met with some terrible customer service that was really disappointing to come from one of my favourite ottawa shops! I asked to exchange a sweater I had bought less than 24 hours earlier and they said it was not possible because I had bought it on sale. It was never explained to me at the cash that their sale items were not exchangeable. I tried to explain the problem with the sweater and she just cut me off and said no. It’s too bad because I was so put off by the experience I won’t be going back there. I don’t think that stern policy was worth losing a frequent costumer.

Milk is easily our favourite clothing store in all of Ottawa. Obviously, being a guy and not being the core clientele, my take on the shop is a bit different. But given how much my wife loves spending an evening or afternoon check out their outfits and products, It’s pretty obvious how much we love this place.
From a service perspective, Milk is top notch. My wife has always enjoyed the staff and every time I’ve walked in I’ve never felt uncomfortable. I’ve purchased a couple of gift certificates for my wife and niece and in each instance the staff have gone above and beyond to ensure the certificate arrives on time. I really can’t recommend this place enough.

Hands down, this is my favourite clothing store in Ottawa. Having lived practically next door to it for 2 years, it was usually my first stop when I needed a new outfit, found myself with a little bit of birthday money or even if I was bored on a Sunday afternoon. I know that I will always find fashionable items that are not only unique, but correspond with the current and seasonal trends.
While I adore this store, I can see that it is not for everyone. Some of the fashion pieces, along with the accessories are a little bit quirky and funky, usually an embodiment of what I can only describe as the «hipster» style. I have found many summer dresses, blouses, scarves and earrings at this store though, and miss looking into the window and viewing their every changing, always creative window displays as I walk to work.
While it can be a little bit pricey, I am willing to pay the price in order to have a unique item. They also often have really great sales a few times a year, and once an item is no longer «in season» (such as jackets after winter and skirts after summer) they usually end up on the %40 off rack. Milk also often participates in the Dalhousie shopping nights, so keep your eyes pealed for these events which feature extended hours and great deals.
The woman that owns the store is great, and I get a kick out of chatting with her each and every time I go in. It is usually not too busy, and I have never had to wait for a change room.
I would also recommend this place to anyone looking to buy a birthday present, or perhaps a stocking stuffer. There are plenty of unique items under $ 20; such as scarves, rings, necklaces ad belts.

I was just passing by and decided to check out some of the local stores. But I though this boutique has a nice feel and mix of product. I am no fashion expert but there were several girls buying all kinds of stuff.
If you are looking for a place to find something different but still trendy I think Milk is a place to check out. The owner was in the store and she was happy to help me although I was just walking through.

Service wasn’t great. Barely there at all.
I was scouting the place to see if there was anything «giftable» i.e. for someone’s birthday, and I was ignored and given a weird look by the girl at the cash (I am a guy).
I didn’t see anything that would make a worthy gift but on my way out but I did spot a free magazine behind the counter. When I nicely asked for a copy — I was told with some ‘tude they only give them out with purchase.
^^Won’t be shopping for anyone here, ever.

This is another great Ottawa boutique with clothing you might not find anywhere else in Ottawa. It’s a simple store that specializes in casual yet fashionable clothing for younger men and women, although most of the store is devoted to women’s fashions. They offer many types of clothing, but can always be relied on to stock great jeans, jackets and T-​shirts with funny or ironic prints. They carry brand names like Blend She, Dace, Delicious, Drifter and Vero Moda. They also sell some accessories.
Kill two pretty birds with one stone by going to Workshop Studio & Boutique next door. This boutique has a bit more clothing and accessories with great designs by local artists.