MG Appliance Service

Terrible customer service. They had to order part for our stove. The guy (same guy who ordered part) came to replace the part. He pulled out the stove put the part in then moved the stove back only to realize it was the wrong part (part number is on box and he ordered, he should have known it was wrong part before replacing). When he pulled out the stove the 2^nd time to remove the part he did not use the sliders and now I have gouges and scratches in the floor. The manager I spoke to was not very nice and was trying to get me off the phone. He said he would look into it and call back (did not call back). The next day we get a call from the parts department saying they cannot order the part and will not do the repair. I now have to waste time fighting to get my floors repaired.

I called MG Appliance Services after some bad luck with another shop. I was able to find some good ratings on these guys online, and their functional website was full of information for the consumer which led me to believe they are customer focused.
I called and spoke to a gentleman who listened to my issue and told me very nicely that I need to go to a warranty authorized shop for that make, as the code I was seeing was proprietary and he didn’t have the info. He was nice about, and he was professional.
I’ve bookmarked their site, for future reference. I appreciate the info they provide to the consumer and I appreciate his honesty in pointing me to a better resource!
Would I return (i.e. — call again): Yes
Would I recommend: Based on this interaction, yes, I would tell friends to try this place for repairs.