Masters ‘n Dogs

Terrible experience at this company last week.
I had my small dog groomed by a lady, I think her name was Jenna.
My dog came home to me with some knots in her fur, and still smelled like she wasn’t cleaned proper. I have been to this grooming salon many times before when Darby worked there, she was great. The store itself was good and good customer service, however prices are a bit high… I will never go back to this location

I had my Pomeranian Mix groomed here.
I was impressed with the lady who did the grooming. She explained the risks of shaving a dog fully if they have a double coat like my Pomeranian.
My dog is very submissive /​skittish/​sensitive. I was happy to see he didn’t seem traumatized going in or out from his grooming. Happy little guy!
The price was steep: 75 $ for 1.5 hour full cut. And they didn’t cut his tail hair short. But I’ll admit he looked great regardless.
I wish the price was more in the 60 $ range though
The shop itself was also nice, organized, tidy, front staff were friendly.

I only go there for Darby, the master groomer. She is simply the best for my Maltese.
The only problem is, because of an isolated incident in Barrhaven where a dog escaped a groomer, now the owner of this establishment wants you to bring your dog in by the front door only. This is a MAJOR INCONVENIENCE! There is NEVER any parking in the front on Richmond Rd. in Westboro, it is always extremely busy with traffic! The best chance to park is in the back of the store, along that one way road. Then it’s a long long walk all the way around to the front. It is completely unreasonable, even crazy, to tell your customers to do this! All because of an isolated incident? The owner is wack.
For this reason, I am looking for a replacement groomer who offers parking, but I’m afraid I will never find anybody as good as Darby.

I have only been to this location once but what a treat it was.
First I love the location. Its located in the Westboro Village which I find to be one of the great pet loving community in Ottawa.
The shop is small but there is a lot of thing to look at.
The front of the house is packed with new things that intrigues you into going further into the store to discover what you will find.
On the left, a dog’s dream come true; Toys, treats, toys and even more treats.
On the right, a cat’s fantasy; Toys, treats and a bit of knick knacks.
In the centre there is tables with different things that owner’s might find interesting.
At the back of the store is where you can find the friendly staff and their pets. The people that work there love their jobs and to me its the most important thing about any location I visit. They are also very knowledgeable.
On top of being a treasure chest for your furry companion this store also houses a groomer.
I would definitely recommend this location again and plan on revisiting with my dog Bodhi soon.

What a great little shop for pet owners! I spent most of my time looking around here today — there’s a TON to see, so I plan on going back sometime soon.
The staff member I spoke to was really sweet and gave Finn a treat right away and scratched his belly — you can tell they love pets!
Note — a tiny adorable little pup named Ernie darted at us when we came in, which I thought was super cute, but if you’re dog isn’t too friendly with others, beware.