Harvey’s Restaurants

My husband and I eat Harvey’s regularly– about once a week, sometimes even twice. That being said, we stopped frequenting the Bronson location after one too many undercooked, soggy, veggie burgers. Yesterday I decided to give the Bronson location another chance because my first choice (Bank street) was out of multigrain buns. When I went to eat my burger I noticed spots of fuzzy green mould all over the bun. I don’t know how they missed this and the manager offered no explanation when my husband went back to the store to return the burger (though he did give us a refund). Needless to say, it was the last time that we will ever frequent that Harvey’s.

I live quite close to this location, so I have been here more often than I care to admit.
It’s pretty simple to point out what is wrong with this place — no one there cares. At all.
There is a mixture of «veterans» who seem to work the grill, fryer etc. They also seem to be in-​charge when the head manager isn’t around. These vets, of which I can picture three individuals, act like they own the place.
Example: I wanted to pay for my meal with a $ 5 bill then put the rest on debit. One veteran says to me, «We’re not allowed to do that.» Really? Every other business on earth does it. He had no problem losing a sale.
Example 2: A woman in front of me asked to have her chicken burger cut in half. Yeah, the person serving her said they weren’t allowed to. So, instead, the person in question gave the customer a plastic knife and said she’ll have to do it herself at her table.
A final story about this fantastic establishment:
Just over a year ago I was in there, waiting behind one person. All of a sudden I see a homeless man urinating in the hallway that leads to the bathrooms. I let the employees know. This turned into a two minute discussion on who was going to tell him to stop. Once that was decided and the homeless man was finished pissing, then and only then did one of the employees try to do anything about it. It was a comedy of stupidity as this person waved a phone around at the homeless guys, talking about calling the cops etc.
Guess who is now one of the «veterans» running the place…
Enter at your own risk.

A decent fast-​food spot. The store is usually clean and the wait for service is never long. Employees are usually very friendly, with the exception of one of the male supervisors. The store manager is exceptionally nice, and made an exception for ‘extra’ pickles beyond their policy, a policy the staff have tried to inform previously. As a vegetarian, I appreciate the veggie burger meal on their menu :)
Overall, I would come back to this store, though it’s not one I would recommend.