Gamma-Dynacare Medical Laboratories

What a disaster this company is! Especially this particular branch. I have never seen such a dismal excuse for a health facility.
This can be clearly identified at their lack of policies on their website. It seems they have none other than which they make up as they go along.
When you walk into this branch, the first thing you will notice is how dirty is it. There is obviously little regard to cleanliness as anything but a lick and a promise is evident. The washrooms are horrid and smell. It does nothing to boost your confidence at the reliability nor the staff.
Ahhh the staff. Before this facility moved to a larger store-​front location, it was an average place where you expected to wait a reasonable amount of time. Since moving, the wait time is intolerable to say the least.
Staff are hurried and rude. Often chatting about their lives and non-​work issues while supposedly working. The phone is basically ignored. So the backlog just gets longer and longer and the place fills up with fairly angry people. One can get a hip replacement faster than get blood work done here.
There is a distinct lack of professional attitude bordering on belligerence. Favouritism is clear in that I and others have witnessed obvious «friends» walk in and be treated immediately. Other than having an «in», people with booked medical transportation also do not seem to matter; it’s take a number and wait no matter if you have transportation booked for a specific time. One would think that at least they would take this into consideration. There is no triage here!
One can wait up to 3 hours for simple blood work if they are busy. It is clearly obvious that this site cannot handle the traffic that they receive. And this is where mistakes can happen.
Today I was witness to a gentleman who painfully wheeled in for some blood work to be done. The staff looked at his form and told him to take a number and wait. The man waited 2 and a half hours just to be told after all that because it was a hospital requisition they could not do the work there!
I was astounded at the stupidity showed and his reaction was one that many of us would have exhibited at this show of ineptness. I most certainly do not blame him for his behaviour.
This company is one I would steer clear of. I left as I have had enough of this joke of a place. Get your tests done elsewhere if you want to feel at least competence is at work. There is distinctly none here.
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