Capital is one of 2 places authorized to conduct luggage repairs for Delsey. So I took my case in for replacement wheels. Very bad idea. First, they advised the parts were n/a. Fair enough, so what about rotating the wheels? You know what, they didn’t even bother trying! Instead, they asked me if I wanted the bag back? Well, duh, yes! I brought it to you for repair, not destruction. So I said I would pick it up this week. Guess what happened next? They called me on Monday am to demand I come in and pick it up then. Excuse me! I asked you to repair it, you did not and now I have to jump through hoops to get my bag back. Never again, Capital City, I won’t be back.
Patricia P.
Tu valoración: 5 Ottawa, Canada
The staff are always friendly and very knowledgeable. The products offered are excellent, especially the Briggs and Reilly suitcases and laptop bags. They also have the cutesy kids backpacks.
Jason H.
Tu valoración: 1 The Beaches, Toronto, Canada
I’ve had the unfortunate experience of dealing with this place twice for warranty related repairs on my luggage. They have an incredible attitude towards customers who are doing repairs. The first thing they say is that they will not fix that and it is my fault for breaking it. On both occasions the manufacturer sided with me and I still continued to get harassed by the staff. The turnaround is very slow for repairs. I’d say your better off going just about anywhere for luggage since most luggage is made in China now these days. I would not buy from them.
Hintonburg R.
Tu valoración: 4 Ottawa, Canada
I learned about Briggs & Riley luggage at this store, and bought an excellent travel bag which was worth the cost. Lots of other travel supplies. Lots of Crocs too.