Best Western Plus Ottawa City Centre

This place needs some serious improvement! First and foremost, management needs to realize that they can’t just leave Donna Lee up there at the reception area all by herself. No she didn’t ask me to write this review she doesn’t even know my name. I just happen to be waiting around for my laundry to be finished and I see her doing her best to cater to the demands of every guest while keeping a smile on her face even when she’s being hollered at. I mean someone needs to recognize that there needs to be two people up at the reception area not only for the benefit of the receptionist but also for the benefit of us guests here because not only was it a long wait just to ask how to get change for laundromat but it was painful to see what the receptionist has to go through. Someone should give Donna Lee a promotion for how she handled herself! Okay on top of that experience this is the first time in my recent memory that I have seen cockroaches at any hotel that I have stayed at! Nasty! Imagine going to switch on the light and the roach just right there next to the light switch or reaching for your makeup bag and seeing a roach scamper away on the bathroom counter. The next morning while we’re packing my roommate tells me, after we realized that they didn’t even empty the recycle bin from whoever occupied our room before us, that she thought the linens weren’t fresh specifically the pillows felt like someone already slept on them. She didn’t want to make a fuss because everyone was tired so she just turned them around. Anyway. I don’t recommend this place.

Unacceptable that ones room in not ready until after 4:15. Check in is 3:00 pm not after 4:15. Totally not cool and really frustrating.

When we arrived trying to check in to the hotel around 6 pm, the parking lot was full!!! Seriously, is this Best Western so busy and would not even have a spot for registered guests?!
We ended up parked at the strip plaza across the street for the time being. Apparently there was a bridge club gathering at the hotel, more spaces did free up later in the evening.
Everything here is dated. The room was dark with dimmed lighting. Good for sleeping, I guess.
Free parking is the main reason I decided to stay here. Good for a short stay but I don’t think I can stay here more than a few days.

This is a great hotel to stay in if you have a family member in the hospital down the street. We walked the walk a few times a day and found it to be not too bad — Even with the snow and rain :)
They have a restaurant downstairs that stays open till 11 or 11:30pm! Full Bar too.
We had breakfast in the restaurant most mornings and the service was great. They don’t have real maple syrup which shocked me but I lived.
Rooms were clean, quiet and comfortable. Okay, the pillows were kind of annoying but I am pretty picky about my pillows. :) They were just so fluffy but flat when you lay on them. Not sure if I could have asked for a synthetic pillow — I’m sure it would be worth the ask.
We had room 301 which is at the very end of the building so super duper quiet but a good walk to the front desk LOL.

A nice quiet place — very well run and clean. The best part is the amazing service from everyone at the front desk. They are always courteous and helpful. Everyone is eager to provide recommendations for local restaurants and attractions and driving directions.
Located a few minutes from downtown and close to highways.
I have payed much more for other hotels and received much less. This place is a real gem and we would definitely stay here again.

Stayed a week for business in April. There is a swimming pool but it is not open during the colder months. The indoor hot tub is open in the winter.
The hotel is clearly older but the room was spotlessly clean, and the staff maintained the spotlessness even working around my piling up shoes and clothes after such a busy week coming and going.
The bedding appeared to be very new and the bed was comfortable. I was informed on checking in that they ran out of single rooms and gave me a bigger one. No complaints from me!
The bathroom was a little bleak looking, but the shower was always hot, and again it’s nice to see such well stocked and cleanly bathrooms. My coworkers room was similar in appearance and just as tidy.
Breakfast menu is quite nice but the restaurant didn’t open until 7am which is a little late for people going to work early.
Check in and check out was fast and easy, the receptionist was friendly.
The bar downstairs is nothing to write home about, grab a taxi to the nearby ‘Market’ for good night time entertainment.

Pretty quiet place, neat and good location, only con is they don’t have continental breakfast.

Stayed for one night while visiting my father in Ottawa. (Would have stayed longer but they were booked up.) The room was a good size and clean. The air conditioner was rather noisy… so I shut it off only to find that it got too hot during the night. So I fired it back up and endured the noise.
The only complaint I have was that the elevator was filthy and smelled bad.

Lacation is 10 minutes away from down town. Just a OK hotel.