Apple Store

terrible phone service — surly, unresponsive, disaffected staff who hide behind their anonymity to be jerks. enough for me to take my money elsewhere and go with another brand.

Slow repairs failed to resolve problem. Staff disagreeable on the phone. One of the main strengths of Apple use to be its after sales service. This no longer appears to be the case.

Stopped in here on a Saturday afternoon to get some rubber grips replaced on the bottom of my laptop. Place was an absolute zoo, but an employee greeted me right away, walked me to her co-​worker, who in turn brought me to another employee who eventually took my laptop.
Should the same thing happen to your laptop (and you don’t keep the rubber grips after they fall off) they’re supposedly $ 12 each to replace. If you do keep them like I did, they’ll re-​glue them for no charge.
Free wi-​fi, obviously.

I pass through the Rideau Centre quite often when running errands and have made a sort of game out of wandering into the Apple Store. The game is to see how far I can get into the store before one of the staff acknowledge me.
Miracle yesterday (Tuesday 30 June 2015), I only took 10 steps into the store before I was asked if I need help. I said no thank you and left. Note, this was the only time I was approached by a staff member to ask me if I needed help, in over two dozen visits.
Normally I can walk all the way to the back of the store, wander around the lump in the middle of the room, and even stand in front of a computer and nobody will come near me to assist me or ask me if I need help in any possible apple purchases. Once I stood at a computer for over 10 minutes, and not one of the boys came near me to offer assistance.
I could easily be an eccentric multi-​millionaire (my heart’s desire) dressed in shabby clothes, wandering through the store in need of ten’s of thousands of dollars worth of equipment and not get served.

I love this store. Candy for the eyes and a playground for Apple Fans.
Although I know this is a marketing technique everything in this store has a flow and is beautifully laid out and I love it.
The staff is always friendly and always looking to help. They strive to get you in touch with someone that will be able to answer your questions or help you with your shopping experience.
Like I said before, this store is all about the flow from the moment you get into the door to the fast checkout. I also learned that you can now self-​checkout with the Apple Store app on your iPhone which makes it even easier.
Although this store lacks architectural beauty like some Apple Store it is still a wonderful place to soak in all this fantastic technology.

Never in my life have I ever received such abysmal customer service… After a month-​long fiasco with my Macbook retina pro, I finally received my laptop.
To be brief: during my ordeal with apple and my macbook, I had to make multiple trips back and forth to the rideau apple store, spend hours on the phone speaking to apple representatives, pay over a thousand dollars to repair a macbook that is just over a year old, and I subsequently lost over a thousand dollars from missing work as my job requires me to have a functional computer.
The customer service throughout this incident was beyond atrocious and I would never recommend anyone to ever give their business to this store.

Hey, it’s Apple. Beautifully designed stores, amazing products, and pretty decent selection of non-​Apple items. Just like my review of Chapters, if you have been to one Apple store, you have been to them all.
If you are in a rush, book your services ahead of time. Apple stores are pretty busy pretty much all of the time. It is due to the number of people in the store that I find it difficult to give Apple stores a ⁵⁄₅ experience. Unfortunately, it is not uncommon to find yourself waiting for service or trying to work your way through a crowd. This doesn’t bother me too much as I have come to expect it. However, I can see how this would drive people crazy.
However, once I am helped, I have not been disappointed. Staff has generally been courteous and efficient. I don’t doubt the other Unilocalers that have had poor experiences, but I’m happy to say that I have not experienced their frustrations.
Great store, great products, but go in knowing that it is a busy environment and you may not be helped the second you need it.

This store is rotten to the core! Don’t get me wrong, I love my Apple products, but the people that work in this store are a$$holes. We had a problem with my mum’s iPad and took it to be looked at. We knew the problem couldn’t be fixed (multi touch was broken) and a rep Andrew was kind enough to say «yes, we will replace it.» We took an appointment for the next day, had to wait 10 mins after our time until someone came to finally service us. The arrogant idiot we got wanted us to «re-​prove» our problem even though Andrew passed by and told him about the situation. Fine, done. He then offered to replace it with a «re-​manufactured» iPad. I had to argue with him for over 15 mins that we do not want a «re-​manufactured» (the equivalent of refurbished in normal lingo) since my mum was going over seas and did not have the luxury of an Apple Store to fix her iPad again. I finally gave up when he said «We do not have any new iPad 4’s to give you, and I do not know what else to say to convince you that re-​manufactured is the same as brand new». So we tucked our tails between our legs and took his re-​manufactured iPad. Within an hour of using the «new» iPad, it completely died and on reboot, gave me nothing but the wonderful blue screen of death! Yay!!! So no, this store is crap and the customer service is even worse!

I enjoy my Apple products for the most part. My only complaint being they malfunction on a semi-​regular basis. Thankfully I’m minutes away from the Apple Store, where if I want to put up with the pretentious attitudes of the associates and the sea of upper middle class families buying their 4 year olds their first iPhone, I can get these malfunctions fixed, with some difficulty of course.
So I’ve had a total of 7 apple products in my life and 1 one of them went its entire career without malfunctioning, so this means I’ve had very regular visits to this store, so really I could write a small novel here but i think my latest visit summed it up.
My macbook charger stopped working the other day. Luckily since its on warranty I was able to run in and get a new one free of charge. I came in first thing to notice a large group of people waiting for the newest ipod that must be 27 miligrams lighter than the last one, now in the colour aquamarine for just $ 200 more. I spoke with the lady in the front who explained this ipod launch was a special event and the genius bar was closed. However, she could have a «genius» see me in 10 minutes. The people that repair products are not technicians, they’re geniuses, just in case you didn’t know. Carefully selected straight from MENSA.
So as it turns out they were unable to give me a charger because I didn’t bring my laptop with me, just the charger. I didn’t think this would be an issue since my laptop is registered to me and the laptop isn’t what is broke it is indeed the charger. They could have easily looked me up and found the products I had registered to me but they didn’t and so I had to go home and get my laptop.
So when I got back, I was told a genius was unable to see me for another hour. I had things to do and couldn’t wait a hour. Annoyed by having to run back and fourth and then having them tell me I have to wait, I went to speak with a manager who kindly handed me a new charger… Without even asking about my laptop.
This was one of my smoother interactions with the apple store. Another one consisted of them saying my ipod was water damaged when that was absolutely impossible, and when I tried to argue it they had security escort me out. But I suppose thats another review for another time!

My favorite computer store in Ottawa

This is the real deal, an official Apple Store, unlike many «Apple Stoer’s» found in China. Apple does not do things in the traditional way.
And
I
love
it!
The one and only Ottawa Apple store is located downtown, in the Rideau Centre shopping mall. It’s located on the second floor, in the southwest corner of the mall.
Here you will find all the products that Apple has to offer. iPhones, iMacs, MacBooks and iPad 2s are presently elegantly on acrylic stands for any and all to explore. Need a boost to your iPhone? Go ahead — plug it in and recharge. Want to check your facebook/​twitter/​yelp? Go ahead with their free Wifi. The store is always fully staffed with blue T-​shirted techies complete with the Apple logo and white name tags.
I enjoy checking out the latest apple toys here. Service has always proven to be friendly.
Their posted hours as of today are basically mall hours of:
Mon — Fri: 9:30 a.m. to 9:00 p.m.
Sat: 9:30 a.m. to 6:00 p.m.
Sun: 11:00 a.m. to 5:00 p.m.