They will tell you anything to get a sale. You can return it if your dissatisfied for return or exchange with in 30 days. After you make purchase try to return an open item the next day with receipt unused and see how your treated. They will NOT honour it tell you have to deal directly with the manufacture. The consumer is lied to deceitful sales practices and tactics are being used by Veronica the assistant manager. Retailers such as Apple have complaints from many consumers about this authorized retailer The Source on there sales practices.