Ren’s Pets Depot

Great pet store .
They always have good sales so make sure you follow the on social media .
It’s very clean. Also great staff they love to spoil your dog.

My sister and I were not satisfied with the CUSTOMER SERVICE at all. At first we questioned if pets were allowed because no one came with their pets except for our 7 month old energetic puppy. We walked in and of course my puppy not aware of the new surrounding started to bark. Customers and even employees gave us the «stare». Did any employee come up to us? Even though I made it loud and clear to my sister «this place is huge!», NO THEY DIDN’T!
Nothing compared to Pet Smart or Per Valu. I’m so use to employees coming up to us and ask what are we looking for or even small chats.
I also didn’t like that fact that even customers gave us the look and no one had bought dogs in… So odd. Hopefully another location is more better! Certainly didn’t feel like we were welcomed!

Great selection on grooming supplies! They have everything you need if you’re getting started or if you just need some new supplies.
They carry a great selection of food — many of the foods that only smaller pet stores carry like Orijen and Taste of the Wild.
They have a lot of cool toys, you can find toys here you won’t find other places. Even some toys you could give to horses to be honest.
This place is also HUGE. They have great stock too since the warehouse is attached.
My only complaint is that they close at 8pm during the week! I wish it was open longer

I am not even sure where to begin with how disappointed I am! I am not sure what happened to this wonderful place over the past few years and more specifically months, but it’s a sad sad change.
Rens used to thrive on their customer service and employee knowledge. As a matter of fact, years ago I worked there and am well aware of what Ren and Collins standards USED to be. However, on my past recent visits over the past few months, every visit has left me feeling unhappy and unsatisfied. Rens has become a Walmart in the sense that you cannot find an employee anywhere to help you, minus the cashiers. Also, God forbid you ask a question and no one has an answer for you and WILL NOT be happy to find the answer out.
On my previous experience this weekend I left Rens knowing I will more than likely not return. Which is sad as I have been going to Rens for all my pets needs for the past decade. I simply needed a price of something in which had to tag or barcode. After walking the store aimlessly and finding no one, I proceeded to ask the cashier for someone or assistance on the floor. She proceeded to page someone and after standing there for another 5 minutes and after watching the MANAGER scurry by me on 3 different occasions I finally piped up again and asked the cashier if anyone would help me?! She asked her manager to come back and help me as I had been standing there for way too long at this point. This is where I really got upset, the manager, whom I have had previous terrible experiences with walked up all frustrated, thru his hands in the air and said «ok quickly what do you want?» Not what can I assist you with, or in sorry for the wait, but what do you want?! Seriously?! I proceeded to tell him that if he did not have the time, not to bother. He laughed at me, shook his head, thru his hands in the air and in an attempt to rush me said «no I just need to know what it is you want»
Absolutely ridiculous. Also, this same manager continuously reprimanded his customer service girls for not greeting and smiling at customers, meanwhile, he runs around the store like a chicken with his head cut off looking constantly unorganized and definitely NOT eager to help anyone.
I am sooooo disappointed with what Rens has turned into. It’s sad that just because Colin has opened up other stores that their main and original store seems to be slipping down the gutter and nothing has changed in the course of 6 months. Ren would be mortified if he knew this was how his MANAGER of his once beloved store is treating and pushing away his customers.
Pick it up Rens!!! The lack of customer service and poor management has definitely forced me towards the competition. Customer service anywhere else is better at this point!

RENs is a little gem I found years ago and fell in love with it. Their selection and friendly, helpful staff are awesome. The place is huge and a dog lovers dream! They have a huge variety of food and stock a lot of all natural/​high quality pet foods and treats. They have a buy 10 get one free food promotion which can add up to a lot of savings in the long run. They definitely have the largest selection of specialty dog items and things I haven’t seen anywhere else.
Their prices are very good except on dog beds. The quality of beds are excellent and selection massive– if you want top notch quality and pattern selection they are it. It’s not that the beds are over priced for the quality, I just couldn’t spend $ 150 on a dog bed (though I would if I had the money to spend on over the top items). Don’t worry– not all the beds are over $ 100, there are many that are your average dog bed price.
The pet food bowl aisle is full of interesting options– colours, type of material, raised dishes for taller dogs and full of stylish designs to suit any home décor. They also have the best selection and pricing for indoor and outdoor dog pens, gates etc. RENs caters to businesses as well by offering bulk for some of their products, including a huge selection of shampoos, conditioners, grooming scissors etc. They offer many natural products without extra crap in them which is what I look for in shampoos, treats etc for my dogs.
They also offer feed for farm animals as well if that pertains to you :)
What I love about RENs is the genuine customer service that can be lacking in many retail stores these days. They are always willing to help or find someone who can if they don’t have the info you need about a product. The staff are very knowledgeable and always willing to order in what you need or try to accommodate you in any way they can.
My latest find there are crash certified seatbelt harnesses for dogs that are the only ones I’ve seen on the market with reinforced metal clips and actual crash certification. They are wonderful– a bit expensive but well worth it for the quality and security they offer. They keep the dog comfortable and secure unlike others that have a long belt part which can get tangled or allow the dog to fall off the seat. I highly recommend them– they can double as a leash harness as well when getting in and out of the car.
So needless to say RENs is worth the trip if you want variety you can’t get anywhere else and friendly, knowledgable staff who are willing to help you.

I visited during their annual tent sale and I thought this place was a-​ok. Sale seemed more geared towards dog owners as opposed to cat or other domestic pets.
Customers here seem to be hardcore pet lovers. I love my cat, but I don’t talk to her… when there are (many) people around.
Other than that, I didn’t really pay attention to their prices so I can’t say whether or not it’s worth driving out of the way to save $$$. Staff were friendly and asked if I needed help, even went to the back to check out their selection of pet strollers, but I’m not sure if it’s because they’re normally this way OR because it was due to the sale. They were helpful anyway!
Website could use some work. Sales associate said that their entire selection of strollers should be up there, but there was nothing when I checked.

I would like to give this business 0 stars if I were able to, but unfortunately its not possible. I used to be a regular customer to this store however the last two visits made me so upset I believe I will never return.
The first time was to buy Iams dry cat food as well as some fancy feast canned food. My cat food in the 20lb bag cost $ 45.49 and the fancy feast wet food cost $ 0.73/can. The same dry food at Walmart cost $ 32 dollars while wet food is about $ 0.57/ca. Since they advertised on their website that they will glady price-​match with a 10% deduction to beat competitor prices, I went back to get some money. When I went in, the customer manager was not very friendly. She went online to verify that my dry food price was correct however when she checked the price of the canned food, she accused me of looking at the american walmart site instead of the Canadian. She then went on to say that the Canadian store charges 61 cents, and she said to me «would you like me to price match that too??» in a mocking tone. I was simply appauled. I went to a local walmart afterwards and indeed, the price is 57 cents a can. Not only did she not gladly price match my CORRECT price, she mocked the fact that I was price matching. And they did not beat the competitor’s price by 10% either…
The second time, I was purchasing a large bag of Merrick’s dog food. The bag contained a 5 dollar coupon on it which the cashier forgot to scan. When I asked her to scan the coupon, she said to me «you are rude!» I don’t believe I did anything wrong for asking them to scan the manufacterer’s coupon, that was attached to the dog food! The manager failed to resolve the issue only trying to rush me out of their store.
In addition to these incidents, I have noticed that they are not consistent with notifying customers of any rebates. For example when purchasing the large size Merrick’s dry food, they have a buy 10 bag, get the 11^th free policy. I purchased the dog food many times and not till recently did one cashier notify me of the policy. When I asked her if this is a recent discount, she said to me that its not. After that time, I noticed that not all of the cashiers will record my purchase unlesss I asked. All in all, the inconsistency in upholdng their rebates makes me question their store’s honesty.
I admit, their selection is large and their customer service seems polite from the exterior ;however you certainly will overpay for their products and will be punished if you dare question their prices.

If you have pets and would like to save money this is the place a bit out off the way but you can save an average of 25 to 30 percent on your pet food
If you fishes do not go there they don’t have a choice of fish food but for dogs and cats this is the Costco for pet food

I am a dog groomer up in Victoria Harbour, and own my own grooming shop. If I didn’t have Ren’s to depend on, I don’t know where I would be. I can get all my tools and equipment at Ren’s. I order online or see them when I attend a grooming show. The staff is very knowledgeable. Its the store that has it all for trainers, groomers, doggy daycares, dog walkers or breeders.

I started going to Ren’s when a friend recommended the store. I am so glad I did! The staff are so friendly, helpful and knowledgeable. The prices are very good. The selection is incredible. I like the fact that they do not have animals for sale. They just focus on products. I much prefer going here than the big box pet stores.
I recommend it to all my friends.

I love this place — I only wish it were closer!
This is like the mother of all pet stores. For anyone with multiple pets, especially large breed dogs — I feel like you could save a lot of money buying things like food, shampoo, beds, etc. here.
I have two cats so I don’t frequent very often, but when I do I always find some new toys and treats for my cats that I can’t locate anywhere else.
For those with «picky eaters» — this would be a good place to check out some different foods and treats at a good price.
They have a website but it isn’t very advanced and really doesn’t give you a good idea of just how much product they have in store.

Very well stocked pet store, they have no pets for sale but every single pet supply you could ever need. It’s a pretty big warehouse style store. How I initially found this store is by asking the groomers at another pet store where they sharpen their dog hair clippers (I have a 110 pound dog and a professional hair trimmer was $ 90.- were as getting my dog groomed once was $ 80.-), well they pointed me to this store. Once a week (I think it’s a Thursday) a guy comes by and picks up all the blades for sharpening and drops them off the following week.

I definitely think this place is worth the drive– Trafalgar Rd. south of 407.
Great prices, hugh selection.
A big fun aisle for pet owners.
Plus you can buy awesome shampoos and conditioners for your pet in concentrated form. You add your own water. You can buy a gallon of high quality shampoo for $ 25, but you then dilute it 30:1 etc. Big, big savings.
I do a lot of grooming and clients have often commented on how fresh and clean their dog smelled and have asked me for the name of the shampo.

Love to browse this store.
They have a great selection of everything — whether it is treats, collars or toys. I always leave with an armful of toys and spend way too much. Yes, our dog is super spoiled.
The full-​time staff are very knowledgeable and can give great suggestions for any issue that you might be having with your pet.
Their online though could use some work. Not a great shopping experience. Photos are blurry, and you have to do a lot of clicking to find what you are looking for and it could use more product features/​benefits, etc. From a marketing perspective — there is nothing on the site that excites you to buy — needs to have great animal photos or even an interactive area that allows people to upload photos of their pets, etc.