Oak-land Ford Lincoln

Have been taking my car to this location for years. The techs and sales have been excellent. The front desk staff have been frustrating and at times, unprofessional (ignoring phones, failing to return calls, giving attitude, etc.).
Recommend getting your Ford work done here but make sure you have thick skin.
The online support and booking is fantastic too.

This was the only place I had taken my cars in the last 11yrs until a year ago because as a single female, I had no idea where to go where I wouldn’t be ripped off.
I wish I could say the same for Ford’s shop, but not the case. They would tell me I HAD to fix things that were not a necessity at the time. I never walked out of there spending less than $ 200-​$ 1,400. Another place that takes advantage because I put all my trust in them.
There is only one member of the service staff I like. She’s always been very pleasant with me even when I had a lot of questions. The rest are abrasive and obnoxious. Act like you’re wasting their time. You are in customer service!
I’ve had good and bad experiences with Quick Lane. The customer service is always great. I understand that they are giving kids a job as a way for them to learn, but they need to inspect the work a little better. THREE times I’ve had my oil changed there and ALL the oil ends up on my driveway because of their little mistakes. I have spoken to a manager about this more than once and explained how it ruined my driveway and they didn’t even apologize or act as if their staff did anything wrong. Seriously?!
The best part about my experience was buying my car from Susan. She is the sweetest lady and doesn’t try to force you into anything. She made buying a car a very pleasant experience.
As soon as my warrenty was up, I went elsewhere based on a recommendation from a friend and cannot believe how much money I have saved.
Don’t pay the hefty $ 108/​hr labour rates this place has. It’s not worth it. Can get better service elsewhere!

QuickLane Service Department!
Open at 7, (somewhat) fast and furious with the service. They explain what is being done and what needs to be done at a level that anyone can understand (not needed for me — I’m quite brilliant).
Completely blown away that this is part of a Dealership, where service is usually the complete opposite of what you actually get.