McDonald Restaurant

I come to this location every morning for my coffee before getting on the highway. My order is always taken quickly and the staff at both windows are extremely friendly and always tell me to have a great day, with enthusiasm I may add.
I have a bit of a weird coffee order — 1 cream, 1 milk, 1 sweetener. They have never messed this up. Always remember my sweetener which is more than I can say for another coffee place close by. In the couple years I’ve been going to this location I have only ever had one burnt coffee, so I’m impressed.
Their coffee has changed a lot over the last few years. I now prefer it to Starbucks and for sure Tim Hortons. For those who don’t know, McDonalds Canada uses Starbucks previous supplier which is why their coffee has significantly improved.
I periodically get their egg mcmuffin and it is always hot and delicious. No complaints!

Went to this location before the airport. Wrong food received, waited 15 minutes for replacement. Food still not received. Manager was informed, did not come over until I waved her over. No apology, offered refund for one item only. Complained on website survey, offered coupon for free sandwich, not even refund. Worst customer service of any fast food chain I have ever received.

Worked late, didn’t feel like cooking and found myself at the first fast food joint after getting off the GO Train.
Drive-​thru used:
Order given 3 times at order board
Order given 2 times at window whilst paying
Drove away with wrong order
Just an awkward location to enter and exit as well. But is McDonald’s, so it does a lot of business

I was until recently a fan of this location — clean seating area, very close to the GO station, decent food and service. Lately they’ve been in a bit of a decline, particularly in that last area.
Thanks to what I can only assume are corporate policy changes or staff turnover, the service has taken a nosedive. One wouldn’t think that upsetting the delicate balance of fast food service would be that easy — I tell you what I want, you serve it and charge me — but as the following re-​imagining of today’s encounter indicates, it’s definitely possible.
SERVER: Welcome to McDonald’s, how can I help you?
ME: Hi, I’d like a Bacon and Egg Bagel Meal, No Breakfast Sauce, with a Large Orange Juice, please.
Because the SERVER is good at their job, they don’t interrupt me after Bacon and Egg to ask if I want a meal, and don’t have to confirm everything twice because they talked all over me. They can tell from my precise speech and the fact that I’m talking quickly that I’m in a hurry, and thus if I wanted an extra hash brown, I’d have asked for it. Further, because they listened attentively whilst I — the one with the money — spoke, they correctly entered my order as a Bacon and Egg Bagel and not a Bacon and Egg McMuffin. Throughout the whole process, I can see my order on the little screen that is most obviously not blocked from view by the Ronald McDonald Children’s Charities collection box.
SERVER: That will be $X.YZ.
The SERVER then asks if that’s to stay or to go, rather than assume I had said to stay.
I get my food in short order, leave, and while eating, find the egg is not undercooked.
Alas, this is but a re-​imagining, and unlike the recent popular such versions of Battlestar Galactica and Star Trek, absolutely nobody will argue that my re-​imagining was worse than what actually transpired (which I think you can deduce).
Oh McDonald’s, how easily you’ve missed the bar on this one. When it comes to fast food, I only expect consistent quality, decent price, and getting the food I ordered. You’re batting 0.333 on this one — good for baseball, bad for getting my business in the near future.