Flight Centre

FLIGHT CENTRE OAKVILLE PLACE MALL
My 80-​year-​old mother booked two 2015 flights to Spain using FLIGHT CENTRE at the Oakville Place Mall. From the start, there were issues — wrong name on ticket, wrong seat on plane (she paid a premium fare and didn’t get it) etc. I looked into the issues on her behalf when she alerted me from Spain. I contacted Flight Centre Oakville Place concerning resolution.
I met up with lies, misinformation and phenomenal disinterest. They led me down numerous rat holes. I was on the phone with the airline for hours trying to fix their errors. Once I had secured a resolution, FLIGHT CENTRE OAKVILLE PLACE mysteriously changed seats again without authorization. They could not/​would not explain the financial side of it (ticket price reconciliation), why there was no ticket number linked to my mother’s reservation and so on ad nauseam. Today, I received the following e-​mail from them (they don’t call you as they are all so busy after they get your money):
«If you still have outstanding concerns regarding Flight Centre, please feel free to file a complaint with the Travel Industry Council of Ontario, an impartial third party regulatory agency who may be able to assist you further.
This is all the information we are able to provide you with and we consider this matter closed.»
This operation gives a bad name to travel agents everywhere… the good ones… the ones that fix their errors proactively… the ones that serve a purpose by being ‘value-​add.’ This operation is ridiculous.