Williams-Sonoma

What a lack-​lustre experience. Decided to go to WS to look at potential items for a Wedding Registry and wanted some more information.
The entire store was empty except for two employees who seemed to be (fake) oblivious to me walking around. No greeting, no nothing. Anyways, went up to one of them to ask for more information and she seemed confused about my simple «Can I get some more information on the wedding registry process?» question.
She answered you have to come in on Sunday morning. WS certainly makes it very easy for brides-​to-​be to scan their gifts… why only on Sunday morning beats me. Most likely because that is when she is NOT working and wants everyone else to do the work. The other employee than piped up «you can come actually anytime, you just have to make an appointment.» She didn’t tell this directly to me though, but to her colleague… who awkwardly repeated it to me… even though I was standing right beside the both of them. Then they both went about their business unpacking some objects.
At least I got a business card to call in to make an appointment… which of course I will not be doing.
If you want no service, no help, no nothing, then I absolutely recommend this WS location.

Horrible Customer Service. I read another user’s review about a really rude grey haired woman who works here and we had the unfortunate experience of running into this cretin today.
This woman needs to be fired if she is an employee and she is the owner she needs to stay off of the retail floor. If I ever encounter this rude woman again, she will be taught some new words — all obscene!

Smaller than Bloor Street, brighter and airier than the Eaton Centre location, this Williams-​Sonoma occupies prime real estate in the middle of Yorkdale mall.
I often duck in to this shop on my way into Holt Renfrew. The two stores share a lot in common.
I often browse in both, but seldom buy unless there’s a killer sale on. When said sale occurs, I stock up on ridiculous amounts of metal-​wear; le creuset and all-​clad pans here; cufflinks and watches there.
Both stores are staffed by staff who are well-​informed, but whose eagerness to please seems to vary according to how professionally I’m dressed.
Both stores offer tantalizing free samples. At Holt Renfrew I’ve been known to tipple the Acqua di Parma. Here at W-​S, it’s the chili samples using their starter (wow. peppers onions and tomatoes for $ 20), mini-​cupcakes, or just a cup of coffee brewed in a mortgage payment/​thermal carafe.
For a high-​end kitchenware store, W-​S has a pretty stigny return policy, unless you speak to the right manager-​in which case your request will be accommodated with a smile. So far, this location does not have the right manager,
Still, 4 full stars. I love pots. I love knives. I love coffee. I love them even more on the 50% sale table at the back of the store.
Can’t go wrong.

I visited this store today to get some gluten free pancake batter that I had bought from a different location several weeks before. The greeter at the door asked if I needed help and I explained that I would like to find the gluten free pancake batter. He said he would send someone to help me. After several minutes looking on my own I heard a voice behind me say «I don’t know. Ask her what she wants». A few minutes later a female staff person asked if I needed help. Again I said that I would like to find the gluten free pancake batter. A grey haired female bellowed at me from behind the counter «there is no gluten free pancake mix. Only waffle mix». I asked if she was referring to the Ad Hoc brand and she said she was. I informed her that I had bought the product already and it could be used to make pancakes. Having just enlightened her, she grudgingly said «Oh» and into her headset asked someone to look for the same product I had asked about. The total lack of good customer service couldn’t be explained away as being due to the store being busy because there were few customers. When you are going to pay those types of prices, you expect better customer service. I wouldn’t step a foot back into the Yorkdale location.