VMedia

I am extremely happy with VMedia, best internet provider i’ve had so far…

We had DSL with vmedia for a while with no issues. Once issues started showing up, (dropouts all the time, every 5 – 10 mins), we were told a few times there was an issue with the line outside by the tech support. They told us the modem was not the issue, the issue was with the line outside the house. Then when it came time for them to come and fix it, they insisted that the issue was our modem at that point. After a bit of arguing with them, they then said our only option was to switch to cable. We didn’t have issues with that until they told me we had to pay 100 $ setup fee for that.
Why should we have to pay because Vmedia does’t want to pay bell to come and fix the line outside. We get the point of not wanting to pay bell to come fix the line. But if Vmedia can’t offer a service that we pay for, its not our fault, so why should we pay to switch services.
We ended up switching to Teksavvy and only paid 60 $ setup fee. No issues with their service

Stay away from this company. Terrible customer service. We have been waiting 3 months for Bell to bury our phone line and VMedia refuses to help. I’ll never use this company again.

Been without internet for almost 21 days now. Vmedia representatives promised the internet will be fixed since day one and to this day I still don’t have internet. We called them every single day since this outage and waited for them to call us back with an update, they don’t call us back. They said they will send us a replacement modem yesterday and we only found out today it will be shipped tomorrow. Promises after promises they cannot keep. I will not even recommend it to my worst enemy. Buyer beware.

I highly recommend you end your research right here and make this decision: VMedia is NOT what I want!
Their service is absolutely atrocious. The VBox never worked right. For the first 48hours the remote didn’t work. Tech support had no idea what was wrong and said they’d call me right back. They didn’t. I called them back two days later. I had to re-​boot and reset everything at least a dozen times inside two months. Had to download patches to a USB stick in order to load it onto the VBox, but the patches never did work. I had to wipe clean all user data, cache, settings, etc. That still didn’t fix problems.
The latest problem: I set the VBox to record an NHL Playoff game. I had it scheduled to record the three hour timeslot for Hockey Night in Canada on CBC (10PM-​1AM — west coast playoff game). I also set it to record the National afterward, and another show after that — all back to back just in case the playoff game went into overtime. I woke up the next morning, brought up the recordings and hit «play.» … the game started and all seemed good… until…
Problem one: The screen freezes when you «fast forward» through commercials, or whatever. So it’s virtually impossible to figure out when to stop. Sucks.
Problem two: Of the 3 hour game the VBox was scheduled to record, it recorded just 1:36! The two shows set to record afterward recorded just fine… Makes zero sense, right?
I called customer service AGAIN, for like the umpteenth time — they told me they were aware of the problem and that they’re working on it… What?!?
I’m a patient guy, but the whole VMedia experience has been retched. Their tech support people are untrained in actual customer service; they’re impatient with users and when you get transferred from person to person within their call center — no one seems to have any clue what’s going on…
The final straw, forcing me to cancel my service with VMedia: I asked for a credit on my account. I figured they owed me as my reasonable expectation of service was not being met; the amount of downtime I’d been forced to suffer, along with the recording not working at all… I wasn’t asking for a free month, I wasn’t asking for any specific amount — I just said I would like a credit on my account to compensate for the service I haven’t received, yet already paid for…
They said no. Instead they offered me a free «theme» package for a month… LOL! I said no thanks. There’s no theme I want… So I cancelled and that’s that.
Now: if someone from VMedia reads this — I want you to understand one thing: Your customer service reps, tech support, billing department — all over the phone — have zero sense of what customer service means. Every single time I called in they made me feel moronic, like I was putting them out for calling… and the delay in communications — I don’t know where the call center is, but the one or two second delay is super irritating… Even after all is said in done, I feel like in my heart of hearts I could have stayed with VMedia despite all the technical issues — because the status quo way easier than packing up and returning equipment, arranging for a new service provider, etc., but the customer service people on the phone at VMedia simply drove me nuts… they kind of forced me to cancel. Their lack of establishing rapport was laughable. Like I truly did not matter to them. And now VMedia truly does not matter to me.
Run from the idea of using VMedia.

Possibly worse then Rogers… and that is saying a lot. Their only solution is to call them for help and then they can’t do anything because its on the providers end. So then Rogers comes and blames VMedia. Vicious circle and I am stuck in the middle. With a price hike I normally would have no problems but when we have never received more than a quarter of the speeds we are paying for. When we lost comments on their Facebook wall they delete them. Take a look. There are no negative reviews as they continue to remove them. I will continue to post screen shots of the speeds I get to for warn people. If I didn’t have to pay ridiculous fees to sign up with other companies we would be gone. Already cancelled the cable component. Do yourself a favour and avoid this company at all costs!

Terrible. Service goes down almost daily and for extended periods. DL and UL speeds dramatically lower then what I paid for. Modem was hacked. Customer service denies and passes blame. Never offers any compensation or acknowledges wrong doing. Cancelled less then a month in.

We recently moved to Oakville and I thought I would try another provider that wasn’t one of the big ones to save a couple of bucks. Well you get what you pay for as our internet (although I am on a 55mbps package) has very rarely been over 10mbps and often sits between 1−5mbps. Given that their TV service requires around 5mbps to run you can only imagine the frustration with freezing. And of course it always chooses to freeze at the point when a team is going to score or something similar — very frustrating. I’ve talked to 2 – 3 techs and have been e-​mailing back and forth with tech support with no luck. They keep saying they are working on it. No one tech takes responsibility to fix your problem. You get the same answers each time — is your Vbox connected by ethernet, have you rebooted, have you reset your modem to factory settings etc. etc. This has been going on for weeks with them asking me to be patient as they work with Cogeco to solve the problem. They have no problem continuing to charge me for service I am not receiving. I have now asked to cancel. So much for saving a couple of bucks as I might as well flush it down the toilet considering I can’t barely watch TV or surf the net so I’d save more money not having at all. Lesson learned — you really do get what you pay for.

I’ve ordered VMedia to begin on October 3, 2014. I took Premium Basic plus SportsFan, SuperNews and Hollywood Suite. Internet I ordered 60 Mbps Cable. I also took the Unlimited Canada Phone Plan. I’m anticipatong everything to go smoothly. I hope I have years of good service and good value from them.

Signing up for VMedia was a huge mistake. I have a problem almost daily. Not joking. Imagine if every other time you turned on your cable, it didn’t work. Either the connection is too slow, or you have to type in my password, or it can’t find certain channels, or it changes the language to Afrikaans. It’s so bad you can hardly believe it. What else? They sold me a modem that I didn’t need and wouldn’t take it back. They use Bell and Bell was unable to hook it up when they came by. VMedia said it would be a couple of days, then I ended up going an entire month without cable OR internet… and they billed me anyway! The guide is always off by several hours. You can’t watch a show and go through the guide at the same time. I mean, the list goes on and on. It’s almost as if Bell and Rogers created this company to scare the rest of us straight.