Venetian Day Spa

Came here a few times to get my nails done specifically from the owner Ha Ana, she is great! Always does exactly what I like. The store itself is huge compared to other nail salons I’ve been to. The plaza has parking which makes everything more convenient. Located right at the intersection of Steeles Ave W & Dufferin. I got extensions+ NuGenesis formula done once before and it’s a great technique. With her skills and knowledge my nails looked amazing once again. I went in to get them removed (including extensions) and it didn’t hurt at all! I always get cuts from other places removing my nails. I just got the shellac done, and it’s a nice and clean look. They also have a large variety of colours in different formulas. Highly highly recommend Venetian Day Spa, also recommend making appointments! it’s kind of far from my area, but I don’t mind coming all this way. Great service, and nails! Getting a pedi next time.

Very beautiful spa. The service is very polite and pretty good. I usually do my nails and eyebrows. I can’t say it is perfect, but it is really worth the money and time.

The receptionist/​owner is very friendly and helpful. She always tries to accommodate my crazy schedule. The staff at the spa is very professional. Great pedicures. Fantastic shellac nails — never chip. They give great foot massages. Their waxing is very thorough. Great value. The ambiance is lovely. I always feel as though I’m in Venice.

Only reason I gave this place 1 star is because you can’t give a zero.
I called to inquire if they accepted walk ins as I needed to get my nails done and going to my regular place was just out of the question given my schedule. The girl asked that I come in for 2:45pm same day and that was fine, took my name etc and it was booked.
I arrived approx 2:35pm for my 2:45pm appointment expecting not to have to wait for too long. The receptionist was pretty rude when I inquired about their shellac style colours as most of their brands were not familiar to me. I finally settled on a brand/​colour I wanted and was seated at a nail table. 20 minutes later I was asked by one of the nail techs to get up and move so she could do someone else’s nails…
I asked how much longer I was going to have to wait as I’d already been AT the salon waiting over half an hour for my 2:45pm scheduled appointment. She conversed with a co-​worker in a language I don’t speak and then said «oh she said less than 5 minutes»
By this point I was ready to leave, but the girl called me back as I was mulling my options. I was hoping they would redeem themselves…
She started my nails at 3:10pm (I checked the time).
I had chosen a OPI gel color to be used on top of a gel overlay. This girl told me she refused to use this OPI colour as it was «too thick and would look ugly»…okay…the girl at the cash had told me it would be fine, and was the only brand in the salon I had ever even heard of, let alone trusted, so I wasn’t interested in using their «nailfx» product that I hadn’t heard of and could not even find on google (looked it up while I was there).
She then argued with me over what was already ON my nails (brisa gel with a gel color on top) and got annoyed when I told her she would have to grind it off. She did so — and for some reason decided to gouge a massive hole into my thumb nail, which even after redoing my nails has left a massive divot/​ridge
When she started to apply the gel overlay, her gel was in a little tub I had never seen before so I asked what the brand was, her reply was «oh.seaweed brand» — again I have NEVER heard of «Seaweed» as a brand for sculpting gel’s.
Her process was totally disjointed and uncomfortabl because of the amount of times she had me taking my hands in and out of her horribly placed lamps (one on each side of the table but below the table, lower than the chair arm rests). She kept doing one nail, putting it in the lamp, another nail putting it back in, etc etc until all nails were coated/​cured. She also had me leaving my hands under the lamps for absolutely UN-​reasonable and UN-​necessary lengths of time. I pulled my hands out on multiple occasions because they were burning, hot and sore from the UV (this should never happen, your skin should not hurt/​burn while curing gel nails!)
She forced me to use this Nail FX «Shellac» they carry because she refused to use my chosen colour. Once she put this product on she asked me to put my hands under the lamps, got up and walked away.
Nearly 15 minutes elapsed from the time she told me to put my hands into the lamps, to the time the receptionist came and got annoyed with me because I had taken my hands OUT of the lamps — because after about 2 minutes, my skin was literally burnt from the UV lamps.
She then tells me it takes 10 minutes for this «Nail FX» to cure — which is absolutely unheard of for a shellac style product.
When the nail tech finally returned she got annoyed I had taken my hands out and tried to make me put them back in — I refused.
She wiped them with alcohol and they didn’t look the greatest, very smeary, smudgey and ridgey — this was not because of the curing, but because of her process, they are definitely cured on there as expected.
I asked again about the overlay gel she used and she told me she had no idea the brand to call her boss? Then I asked to see the paper documentation about this Nail Fx — where it should list the cure time — she refused.
I questioned her on her lack of knowledge regarding the product she had just affixed to my fingernails, she just kept saying «oh well call my boss you go pay now»
Needless to say, I left the nail table at 4:45pm, over 2 hours after my arrival, and 1.5 hours after she started doing my nails in the first place. I had a (sun)burn on my left hand which took 3 days to stop bothering me, and my nails are the thickest gel nails I have ever had on my fingers. I called the company who sells Nail FX Shellac — and was told that if you are using an LED lamp their product takes 90 seconds to cure, if you are using a UV lamp, it can take up to 2 minutes max. She claimed, and tried to enforce, that it took 10 minutes.
I will never step foot in this place again and suggest you don’t either. I did not have a pedi but they were not cleaning the basin’s between customers, and I saw nobody put anything in a sanitizer, which is sickeningly disgusting!