Swiss Chalet Rotisserie & Grill

Came here for the first time to celebrate Thanksgiving lunch with a couple of my work friends on the Friday before Thanksgiving.
This is the Swiss Chalet that’s closest to work, so we picked this one.
On their website, there was no information about a Thanksgiving special, so I was surprised when I found they have a Thanksgiving special when I went, so I was glad they had that.
When we went around 11:45 AM the place was quite empty, but as soon as noontime hit, the place got very busy very quickly. The place is big, and there were lots of seating.
Cleanliness is consistent, restaurant is very cozy. Service is so-​so, and the food is great as always.

It’s a regular franchise. So food is the same at any Swiss chalet. I came to this location before the dinner rush. The restaurant was half empty and they had enough staff working. I stood by the «wait to be seated» area for 5 minutes and then went up to the path where the waitstaff would be walking around to serve their customers for another few minutes. It’s amazing how there was no hostess or any waitstaff even looked at the entrance to see if any customers were waiting. Truly disappointed and needless to say I’m not coming back unless I have a lot of time to waste.

I frequently stop by this SC location when I don’t feel like cooking myself. This location is always good and I personally think it is one of their best. The servers are always friendly and the food is consistently good.
I saw their commercial introducing chicken wings. I wanted to give them a try, so I stopped by on my way home. What a big disappointment! The wigs were the smallest I had ever seen and tasted so-​so… I had the 10 for $ 9.95 and a beer. (Total bill incl. tax: around $ 18.20) The 3 cellery and carrot sticks were so skinny and small, it was pathetic. I should have taken a picture.
If you want the real Buffalo wings, go to a specialty wing restaurant.

Swiss Chalet is one of my favourite restaurants. I know that for the most part I avoid chains, but for what you get for what you pay… it’s not bad. 1^st time I’ve eaten at the SC. Lunch for me today. It was surprisingly good. I had the Teriyaki veggie stir fry. It was hot, filling & decent for $ 13.99. What more can I add… nothing.

Super slow service and it wasn’t even busy. The server never came back to check on us until we had to get up and find her to get the bill.
Tried the honey garlic new combo, food was ok, but the portion of our one of our quarter chickens was very small compared to other times at Swiss chalet.
Don’t think I will return to this locations

Service = 2 stars at most
When you have to keep tracking your server down to get refills, etc and you can’t find them that’s not a good experience. Especially when there were only like 5 other families in this huge place dining.
Food = 4 stars
What can I say, I’m an ex-​canuck and grew up to the wonderful and unique Swiss Chalet dipping sauce.
This location restaurant is HUGE. Very nice inside, large and new compared to many other locations.
I would dine here again for sure. But I hope the servers get some training before than.

Tried and tested menu and met the expectations of a chain restaurant. SC is known for their rotisserie chicken and it rarely disappoints. The lighting is way too bright at this location so be prepared for the lack of ambiance.

Typical Swiss Chalet location. Fast service, easy to get in and out during a lunch hour.
Biggest difference? We swear that the majority of servers have been here their entire careers, since the time of ‘waitresses’ and the freaky Swiss-​styled costumes. They know the menu, operate efficiently and are no-​nonsense.

Being that Swiss Chalet is part of the Cara group (which includes strong brands like Kelseys, Montana’s and Milestones), I expected an above average experience.
Boy, was I wrong. I made the mistake of taking my two boys to this restaurant thinking that we would have a decent meal for great value. I ordered the quarter chicken dinner with fries. My fries were not cooked thoroughly (potato was still crunchy/​raw). I’ve always liked Swiss Chalet’s fries but this time, they really undercooked it. And the size of the quarter chicken was sooooo small. Couple of bites and I’m done. I’m not sure if they have standard sizing for the chicken but this could not be it. The chocolate milk that came with the kid’s meal was white milk mixed with chocolate syrup. YUUCCKK! It tasted off. I think the syrup must’ve been expired. Waitress said they had no «real» chocolate milk and were substituting it with this. At the end, the meal ended up costing us over $ 40.
I’m afraid we won’t be going to any SC anytime soon.
*** «Swiss Chalet, NOT so good for NOT so little» ****