Subway

***make note that I am not reviewing Subway in general, but this specific location.***
After many months of going to this Subway as well as other Subway locations in and around the city, I felt compelled to express my dissatisfaction with this particular location.
First off, before I get to my specific complaints, I will make note that the employees here are sometimes too distracted. They all speak to each other in a language that I am not familiar with, and my complaint is because they do this while customers are waiting. I’m standing there waiting to order (as are some other people behind me in line) and they’re sometimes just socializing.
Okay, with that out of the way, I have a few key complaints.
1) This location is constantly short-​changing customers in terms of the meats they put on the subs. Subway has a standardized grid of how much they put on each sub. For example on a footlong ham, it’s 8 slices of ham — on a footlong pizza sub, it’s 12 slices of pepperoni — and so on. At least 40% of the time, I see them putting less on either my sub, or the sub of the person before/​after me.
2) Recently, they had a promotion (throughout August 2012) that says «Top up a subway card with $ 25 and get any six inch sub FREE!» –
said that too: «any six inch sub»
So I went to this location, and they said it can only be used to get a «classic» sub for free — meaning the absolute least expensive subs on the menu.
So over the next three weeks, I visited 4 other Subways: all of them saying it can be used on ANY SUB AT ALL. In short: this location is absolute garbage!
3) About 6 months ago, there were these coupons for sale at a few different outlets. A bit odd to PAY for coupons, but after looking them over, I realized just using half of them, and I’d be saving more than I spent.
So I went there to use them, and encountered two very poor customer service experiences:
The first time, my friend and I each had a coupon for a free 6″ sub with purchase of a 6″ sub and drink. The guy wouldn’t let us use both. He said one coupon per visit. I was like «uhh it’s one coupon PER CUSTOMER per day — says so right on this sign. we’re two customers and will pay separately» …yet he refused to allow us to use both.
The second time, far worse experience. They wouldn’t let me use one of the coupons because I had detached it from the coupon sheet. They said «you must have the entire coupon sheet with you», which is absolutely stupid. As someone who takes public transit, it’s much easier for me to detach a single coupon, put it in my wallet, and go.
But this employee (and the manager) both kept repeating this rule, pointing to a sign that mentioned those coupons. Only that sign didn’t say anything about that «rule». There were only 3 things on the sign: a line saying ‘one coupon per customer per day’, a picture of what the coupons look like, and a complaints phone number. So not just was this dumb rule not mentioned on the coupon, and not just was it not mentioned on that sign, but if something needs its own dedicated COMPLAINTS NUMBER, then clearly there is something wrong. There isn’t even a barcode or any coupon # printed on the coupon or the coupon sheet, so what the hell difference does it make if I bring one coupon or the whole sheet?
I’ll note that neither of these «issues» occurred at another location that accepted these coupons (Bayview /​York Mills location). They let us use more than 1 because we were two people, and they didn’t care at all that we didn’t have the coupon sheet.
So yeah, that’s my two cents. If you have a choice, visit a different Subway location. I only go to this one due to convenience of distance, but I’ll gladly stay on the bus for 5 more minutes to reach another location.