Sears

MINUS, 4 STARS
Fridgid, Hot and Bothered!
This is my first, public post ever.
I own all Sears appliances and some furniture and used to, till now, frequent their stores.
Today the water dispenser on my Kenmore fridge stopped working. I called for tech support and since I am capable of minor repair I asked for a little tech support from the parts and service department regarding the problem, so I could order the part from them that I required.
After over 1 hour, waiting, and talking to, not so receptive (2out of 3), Sears representatives on the phone …the first representative insisted that I book time for a tech ($ 99) for a 10 minute assessment service call and would not connect me with anyone that might be able to assist me with help. I than asked to be transfered to someone that might be able to address my concerns
I was forwarded to «Corporate», as aforementioned I stated my purchases and patronage with Sears and that 8 – 10 years back this information was readily available from Sears. They stated that «due to the economy, policies have changed» «and „I should try a smaller appliance repair service for „this advice“. I then asked why they would suggest I contact a small business operation, and these individuals give me advice, on their time, that Sears would not, and „the economy wasn’t exclusive to Sears“, and said „I am presently out of work“…“ I’m sorry, due to the economy», «Corporate decisions have been implemented from the top, from the President of Sears».
I then thanked them for their help hung up… frustrated and feeling slighted I then called back to inform them that I hoped my concerns be passed along to «whom it may concern», and this post would be my next action.
As significant or insignificant this is. i’m sure today were all aware of the prevalent scenario regarding «Corporate» and their Presidents.
Loyalty and rendering a little advice (customer service??) opposed to absolute bottom line, might not be bad «policy» for maintaining, past, present and a future customer base, might even, with minimal for-​thought, improve that bottom line!
I think I may even have Sears in my R.R.S.P.
portfolio…yet another related concern of mine (minimally theirs) for Sears business, and customer management.
Thank you to the last Sears representative I spoke to. Seemed concerned.

Sincerely.
Past Customer
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Sears Holdings owns 90.4% of Sears Canada,
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Sears Holdings Corporation (NASDAQ: SHLD) is the ninth largest retailer by annual revenue in the United States,
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United States
Securities and Exchange Commission
Washington, D.C. 20 549

DOLLARS IN MILLIONS
Summary of Operations
Total revenues.. .. . 2009.. .. $ 44,043