Netfirms Web Hosting

I’ve had numerous pages and sites deleted right after attempting to get help. It is as though… If you are not 100% polite and give them a good post service review… You’ll pay? This has happened many times. I have a lot of sites with them. And this coincidence has happened too often. The service had dropped considerably. I look forward to changing this review if things get better.

We are currently having issues with Netfirms’ hosting services for the last few days. The mails sent are not being received by the recipients. In spite of repeated complaint, Netfirms did not resolve the issue. Absolutely nothing has been done so far. Netfirms is issuing ticket after ticket, without resolving the issue. Poor service of Netfirms is affecting our business big time. Very disappointed with the service of Netfirms.

Everything other reviewers have said is true. This company is so hard to get rid of.
I used it for hosting and a domain several years ago. I set my account to manual renew, but apparently you have to set *different* settings for each part of the account (domain, hosting, the account itself), and so I got auto-​renewed for hosting. I managed to get one charge revered, but then told them I wanted to cancel my account.
Fast forward a year later, I somehow still have an auto-​renew host and domain with them. I get an email reminding me that I’m about to auto-​renew, so I cancel the account. A few days later, I get charged for the domain AGAIN. I have gone in, cancelled domain, cancelled hosting, cancelled the account, talked to support and told THEM to cancel EVERYTHING associated with my account in any way.
Why the hell is it so difficult to cancel a freaking account?!

I do web design & development for a living, and I deal with many different hosting companies as part of the process. I’ve had two or three clients come to me already hosted on Netfirms. Every time I’ve had to communicate with tech support, it’s been like pulling teeth to get any kind of a useful answer — I go back and forth and back and forth and you can tell from their responses that they haven’t even read or comprehended my question. No one could explain to me clearly why their servers couldn’t support a Wordpress plugin that I’ve used on several other systems. Their control panel is limited and cryptic. Frustrating as hell.

These guys suck. They took down my blog even though they had my updated CC information and my account was set to «auto-​renew.» Then they changed my nameservers settings for no good reason that I can see so that my URL was not directing to my blog. Since I hadn’t gone through and set up the nameservers in years, I couldn’t remember how to do it, and they were perfectly useless at helping me figure out why my site was not displaying my blog.
Just a horrible domain registration company. Hard to imagine a worse one than this.

I don’t enjoy giving ¹⁄₅ star reviews, but these guys stink.
I work sometimes as part of an arts collective. We have a domain. I registered it a long time ago. One of the other members of the collective decided the site (which was static/​stale/​boring/​old) needed a refresher. She found somebody to do the work who said they could easily use her hosting.
I was on the phone with the monkeys at netfirms trying to get them to tell me the «relative address» of the hosting so I could direct the domain to it.
Unfortunately the guy on the phone didn’t seem to understand that yes, this is something that you can easily do, and yes this is something that happens ALL the time! (If you self host for example!)
Unfortunately they only seem to know how to do it if they are in control of everything. Which is über craptackular.
The hosting itself is ok, but it’s on a dynamic IP system. (This sets off alarm bells… what kind of fly-​by-​night operation is this? Or how many times has the hosting been re-​sold before it gets to them to re-​sell to the customers? real server hosts virtual servers hosting virtual servers forwarded to somewhere… yikes!)
Yes I’m a tech nerd. But you probably already knew that.