Keramin Canada

This review doesn’t include installation, as I went with my own installers.
I spent quite some time in this store, picking out backsplash and bathroom floor tiles. From the moment I walked into store (well, within a few minutes), I was approached and helped. The sales reps took their time helping me, explaining, offering advice. I dealt with Vadim, and he made the experience fun. He built rapport, and went beyond the usual customer service you’d receive elsewhere. He also really took his time.
The store isn’t large, but had a great selection of tiles, that did differentiate from Olympia. I ordered backsplash tiles here, which unfortunately, after weeks of waiting on backorder, didn’t come in. The staff were apologetic, and compensated me for it taking longer than expected. I unfortunately had to cancel that order, because the backsplash had to be completed and it wasn’t up to me. I was able to purchase beautiful floor tiles and those came in a day.
Overall, I was very pleased with the customer service here. I called numerous times, and someone always answered to help me. The price for installation is higher than if you go with an installer directly (but they may discount your tile purchase further), so the choice is really up to the customer.

Awful customer service! We came to look at stone on a weekend and were told that they only offered samples on weekdays…
I called Thursday afternoon to make sure the samples were in and was told by Ron that the two samples we had ordered were in. We travelled all the way from Mississauga (45 mins with traffic one way) only to be told when we arrived that they didn’t have one of the samples we ordered in the colour we asked for. Really Keramin? An hour and a half of my day on a weekday wasted because of Ron’s incompetence?!
I am boycotting your store. I will literally tell everyone I know never to buy from you. You have made an enemy for life.

Keramin lists themselves as one of the leading tile stores in Toronto, and the quality and selection of European wall and floor tiles including mosaic tiles appears excellent, with lots of discounts offered. Free delivery across the GTA with no minimum purchase.
Their web site advertises: HUGE VARIETY OF COLORS, SIZES AND SHAPES ALWAYS AVAILABLE IN STOCK! This really meant something to me, because last week I was in the big Olympia Tile warehouse and their entire main tiles showroom selection was beige, brown, white and black, no colours to speak of, let alone pastels, which is what I specifically wanted for my bathtub/​shower stall.
The two salesmen both took turns helping us, although they were busy with other customers and they told us exactly where to look for the type of use we wanted the tiles for. When I told Aaron Shamilov, the saleclerk who first helped me, that we needed new floor tiles and bathroom wall tiles because our basement had flooded in the #TOflood of July 8^th, he recommended I consider porcelain tiles for the floors, as his customers had told him that they alone had survived the flood undamaged. Some more web site info: Porcelain tiles are maintenance free and are typically stronger than ceramic and natural stones tiles. They offer a wide range of frost proof & slip resistant Porcelain tiles, the ideal solution for exterior floor & wall tiling.
Aaron anxiously helped us when he could see the tile displays were heavy for my daughter and I to lift, and he said, let them fall, I’ll straighten them up, every time. In contrast, at Olympia Tile, no one at all was on the floor to help customers, you had to go to the central desk to line up for one of two female staff, neither of whom seemed to have any technical knowledge about tile products, to assist you.
I ended up choosing a peach marbled porcelain tile called Florence (Bordeau). For the bathroom bathtub/​shower and baseboard tiles, for the wall, we chose the ceramic tiles Rainbow Turquesa in a turquoise colour, for the baseboard, a matching light turquoise Alexandria border tile, and for a bright light-​reflecting backsplash on the wall, the metal and glass mosaic tile Diamond Cove.
I think the staff at Keramin Tiles could not be more helpful and patient, nor do they leave the customers to fend for themselves. Also, they have a beautiful and colourful selection of wall and floor tiles or several types.