Enterprise Rent-A-Car

Service is good. I rent here frequently. I rarely get a car that has a full tank. This is a little frustrating when I have to return the car back. It would make a customers day a little easier if they would have the cars with a full tank. Also, the last car I got (Mitsibushi Mirage) was not good. The blue tooth did not work and very confusing. Also, the car (yet new) was very clunky. Sometimes the cars are not clean in the inside. The parking in the back is sometimes hard to find a spot.

We had a great experience renting from the Yonge and Sheppard Enterprise location.
Our rental car was in good condition and the customer service was outstanding. Arielle called us to ensure all was going well with the rental and when we decided to extend our contract it was easily done.

One of my favourite businesses! Every staff member I’ve ever met here is helpful, friendly, and professional. I’ve been a regular customer here for over 5 years and I’ve never had an experience that didn’t impress me. During the recent ice-​storm power failure I rented a car and staff literally went the extra mile to make sure I had everything I needed to travel safely. They even drove out of their way to fill up the gas tank before my rental started so I wouldn’t have to drive through multiple intersections where traffic lights weren’t working.
Staff here almost always offer something to make my experience better — a complimentary upgrade, extended (discounted) rental, or iPhone charger. Shaun brings in gourmet cookies for customers every December and he’s known to make even the most impatient or unhappy customers crack a smile.

Was getting my car repaired at L&G auto shop across the street and needed a rental. The guys here hooked me up in a few minutes and it was painless. My car was ready a few days later but I was working til 7:30pm — well past the rental office closed. I let Ryan in the office know the situation and said in most cases I’d be charged but if I dropped it off that night they wouldn’t bill me an extra day or have to deal with my insurance to recoup the costs. Pleasure dealing with you guys!

Returned back to Enterprise again last weekend as I had family from out of town coming. Again, the service was impeccable. I arrived on Friday at about 5:45pm and there was a bit of a line, but that is to be expected as they close at 6:00pm and naturally people want the car for the weekend. Still service was quick and I was given the new Volvo.
Not only was the car amazing, the service was excellent as well. I was asked which car I’d like to take and offered an upgrade as long as I could have the car back earlier on the Monday which worked in my favor anyways as I needed to drop it off when they open (7:30am).
I’ve contemplated getting Zipcar several times, but am still not convinced. My rental fee including gas put in the car was $ 260 for 3 days (I drove to Niagara Falls and on the second day downtown). Zipcar would have been $ 77 per day at $ 231, without limited mileage and I might not have been able to get a car on the weekend. Further, Enterprise comes to pick me up. My point is that it is very comparable and secondly I choose to get the extra insurance even though my credit card covers it which would have reducted the price to under $ 200.
Unless you need to pick up and drop off your car at times Enterprise isn’t open, I am convinced this is a better deal than Zip Car.