NOTE: I can’t say I recognize any of the staff members in the photos that have been uploaded, but I will simply review my experience during the summer of 2014. I walked in to the shop on weekday, seeing that it was clean, was moderately busy and was fairly well kept. The clerk at the desk was happy to make a booking for the following day. When I came back, the clerk greeted me warmly and asked me if I wanted a tea. She gave me a steaming mug of green tea, which was a pleasant way to start my visit. During the weekdays, I could see that the majority of clients are older ladies. I could also see the staff work hard and everyone is always happily chatting with their clients. In between their clients, staff are also cleaning up and keeping the shop orderly. They were even professionally dressed and you could see that there was a dress code(business casual and black). My hairdresser, Amy, was very considerate and washed my hair to start. She even asked me how I wanted my hair blown dry. I was unaware that there were different options, being someone who has liked my simple straight hair and never wanted anything different. She listened to my requests and gave me exactly what I wanted. She even gave me a helpful shopping tip for my sister’s wedding! I left a generous tip for my hairdresser and was also happy to pick up a bottle of KMS Silk Sheen(I’d lost my previous bottle). I’d go back if I wanted something fancier, although I feel $ 50 for a basic wash, cut and dry is fairly steep. I believe they focus on speciality cuts but are happy to receive a wide range of clients.