Chapters

I ordered two items online last night and received them in mail today! 5 stars for the fastest delivery and precision. If you want cute toys, school supplies, backpacks or have no idea what to give as a gift to someone you love, you should come here.
I often shop online, but also love browsing around here.

This chapters is usually never crowded unless there is a holiday coming up. It’s a nicely layout store, with the upstairs hosting a Starbucks, good luck finding seating though!
If you are in the mood to browse books, this is a good location for that. Usually quiet and peaceful. The employees are usually ready and eager to help you as soon as you walk into the store. I prefer smaller locations, less of a hunt to find things, unless you are looking for that oddball book.
The escalators seem to always be broken, however?

The Chapters at Bayview Village never fail to provide excellent customer service and friendly staff. Most of the employees try to approach all the customers, ask us if everything is okay, if we are looking for a particular book or item, or as simple as a smile is all you need to feel welcome.
If they don’t have a particular book in stock, or if the last copy isn’t in the best condition, ordering it through their computers is quick and simple. Any staff are more than happy to guide you through the process. You get emails to update you on the shipping process, and the book is always in perfect condition.
Even when they will not be able to answer all my questions, they make the effort in looking it up in their computers or asking other employees. There was one time I asked a female employee about the book series «A Game of Thrones» since I noticed it became quite popular as I have seen so many people reading it and talking about it. She gave me the weirdest response, wasn’t sure if she was being sarcastic or serious, it was — «Well, if you like to read about people dying and on the different ways in how people are killed, you will love it,» and just walked away. That was probably the most awkward moment I’ve experienced there. What she said was somewhat true but it wasn’t entirely about death… and obviously, fantasy books wasn’t her cup of tea. It turned out I purchased a copy of «A Game of Thrones» and loved it, (currently on the 2^nd book now).
Anyway, other than that, Chapters is a great place to relax, browse for a book that suit your mood, sit and enjoy. The Starbucks there is also convenient for customers to enjoy some refreshments and engage in conversations with loved ones. I also like how they are expanding and selling other products besides books, such as jewellery, small accessories, home accessories, games, reader-​tablets, etc.
One of my favourite places to go :)

If you love to read and still want a traditional paperback book then this is a great place to find everything. The selection is excellent and they can order it if they do not have it. The Starbucks is a great place to rest and enjoy your new novel. They carry seasonal selection of house hold décor that is really lovely.
I love this store even if it is to just wander the stacks of books.

This is a good sized Chapters in the Kennedy Commons area. Lots of stuff to choose from. A good discounted books area & gifts area as well. It’s also always clean every time I go. Sometimes there is a funny security guard that will give you the stink eye if you’re just browsing. But I guess that’s his job. LOL.

One of my favourite chapters locations. The layout of the store is warm, welcoming, and really invites you to read what’s on display. It’s spacious but not too roomy, and the two floors add a nice feel to the bookstore.

I hardly come to this Chapters anymore, but on a recent visit, I noticed that the layout is entirely different! This may speak to me not coming here often (as the change may have happened sometime ago) but there is now so much space devoted to children’s books and paraphernalia. The magazine racks have now been moved to the back of the bookstore near Starbucks.
I no longer buy books at Chapters, but at Costco (for substantially less) or Amazon (I hate carrying all those books). In any event, nice to have a bookstore in the immediate area and service is always pleasant. Every time I come here, an associate always asks if I need any help — and every time I watch these guys with customers, they sure are passionate and helpful.
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This Chapters seems smaller than the ones at Yorkdale and the Manulife centre, which are my usual spots. The housewares section is smaller than those ones, anyway.
The customer service, though, is fantastic. I don’t have a points card, but my buddy does, and didn’t have it with him. Our cashier went through the system looking for him. Then she went to find out whether the book ends I wanted were 50% off, like the others (they were not). She went through a lot of trouble for what ended up to be a pretty small sale and smiled the whole time.

I totally forgot I was here a few weeks ago. Generally I dig the whole chapters experience, and this is no exception. I took a call at the Starbucks — no one seemed to mind, there were tables around me with people having some nice chats.
The staff are pretty knowledgeable about where I could find what I was looking for (some travel stuff at the time)
They also have a pretty good sale section of cool gifts etc to peruse.
This is a pretty low key place to spend some time, especially for this swanky mall.

A chapters never too crowded makes me happy when I‘m in the mood to browse for books with my little one. Employees are always helpful when I need help (which is often). So I‘m just glad they never grow tired of me. Smaller location yet so convenient because it‘s a good 5 minute drive from home.

Definitely one of the smaller Chapter’s Bookstores that I’ve been to. That being said, they do have a lot of books. I’m a big graphic novel fan but the selection here is really minimal. I really like how there are couches and comfortable chairs positioned throughout the second floor where you can just sit down, relax and read. There’s also a Starbucks upstairs. The bad thing about this Chapters is the checkout. There really isn’t a checkout line so people actually just form their own line that can sometimes snake around a couple tables. That part needs to be improved. Otherwise, a pretty good bookstore.

This location is close to home so it’s an obvious choice for me, but I still avoid actually buying anything here because the lineup is always too long, even at low traffic hours. I don’t understand why it takes the cashiers so long to cash out… oh, actually, is it because they are trying to sell you every promotional product under their roof after taking out your wallet?! Another reason to avoid going in person.
I’ve actually brought merchandise to the counter and waited so long that I simply abandoned it and left the store. Overall the staff on the floor are very helpful, which is why this place gets 3 stars instead of 2. And I really like the journal section.

One of my favourite hang spots on weekends. I’d come here and read books all the time. Yes I know. nerd.
It’s a small location as Lynda said, so sometimes stock is not so good. Don’t expect new or farfetched books – but the classics and always here, as are some pretty good Canadian authors (Russell Smith, anyone?) so you may surprise yourself with some finds.

Sometimes I need to remind myself to stop buying books… Not because it’s an expensive habit, but because I never end up reading the books I buy. It’s a sad tale of expectation and reality… But this does not stop me from browsing through books online and going to the nearest Chapters and smelling/​feeling the crisp new pages of a book… Yeah I’m pretty sick.
This Chapters is attached to the Bayview Village Shopping centre. It’s two storeys with a Starbucks on the second floor, but the actual square footage of each store is on the small side. The greatest thing about this Chapters (and I’m sure they are going to roll it out across all other stores) is the new imac touch screen computer/​book search engine they have. A saw a commercial for the new HP touch screens, I should have known Apple would have had such a thing out already.
I was looking for a particular book I found online — I’m really into these self help, self discovery books, such as «Change your brain, Change your life» or «How to break your addiction to a Person» but I opted for «7 Habits of highly effective people» — hahahaha. The web stated 7 copies in store, and seven copies there were! I’m a happy book camper.
Extremely friendly staff, when I couldn’t figure out that the computer screen was a touch screen (it made for some frustrating TABbing) the lady came over and not only helped me with my computer literacy issue, but directed me to find my book!