Buy N Cell

I had an fantastic experience with these guys. I was looking for a very specific hardware part for my MacBook Pro and had no luck anywhere except at Buy n Cell. Arkan, the store manager was extremely helpful. I was originally just looking for the part, though they didn’t have it, Arkan offered alternative solutions and also helped me repair the laptop until it came back to live. My issue with the laptop was quite bizarre and hideous but Arkan dealt with it patiently and professionally. After my computer was fixed, he also helped me replace the battery and the rubber feet that at a very reasonable price. This was a pleasant surprise as I wasn’t expecting to get those fixed but now my laptop is issue-​free thanks to these guys. I ended up paying for the price of the parts which were incredibly reasonable for the amount of time we took to fix the problem. Looking back my suggestion for newcomers would be to make sure to call the store beforehand if you’re looking for a rare part. The other thing was that during the fix I was offered alternative solutions that could have worked, but in the end the fix I received was what I original suggested. The extra time taken might have not been necessary but regardless Arkan gave me his 100% in making sure my device was fully working at the end, which I’m extremely thankful for. Overall they I would highly recommend going to Buy n Cell and getting your devices fixed!

I’ve known about this place forever since their ads are all over Kijiji. I’ve been there once to buy an S4 battery and that was fine — good customer service and eco-​friendly as the receipt was sent to my email.
Recently, however, my experience was just below par. I took my second generation Moto X to them because I thought there was a software issue since I couldn’t get a cellphone reception, and my sim card wasn’t being read. (I flashed a new firmware on my phone and messed with the modem software)
I dropped my phone off on Tuesday and had an online profile with status updates sent to my email. «Cool» I thought, «I’ll be able to monitor the status.» Then come Wednesday, no updates on my profile. I contact their Mississauga location as they informed me the tech there is more savvy and could probably repair it. That rep informed me that everything was good and that they’re still doing more testing; that i’ll be contacted in an hour. A few hours later the North York technician called me saying that the phone is fine, and that he sees no issues. I had to inform him of the error and he said he’ll investigate more.
Thursday passes and now it’s Friday. My online profile is still not updated. So I call and the technician informs me that there’s nothing he could do and that the phone is probably blacklisted. I venture to the store, befuddled, because in all honesty I know that the phone isn’t blacklisted.
Upon meeting the technician, I articulated the process I underwent to get to that point (flashed firmwares, missing modem). He replied that the phone is still probably blacklisted.
I take the phone home, do some hardcore Googling, XDA-​ing, and Kijiji-​ing, and it looks like all I needed to do was download and fastboot the carrier’s modem, which I did — phone is now picking up reception and making phone calls.
tl;dr Buy N Cell is good for basic stuff. They have good ideas in terms of systems but are poorly deployed. For more advanced phone repairs, you’re better off doing it yourself or finding someone on Kijiji that will take the time and actually care about the issue.

Bad experience with this place but they had given me a full refund of what I had purchased to apologize