PetSmart

Where have all the fish stores gone? And why is it that most of the pet stores now cater to the furry pets and not too much for aquatic pets?
Some PetSmarts are larger than others therefore may carry more marine pets, but in general … the fish section is just a small section in the corner of the store. This PetSmart is no different. The prices are moderate, but the quality is questionable
The staff are friendly and helpful. They do need a few more people on staff though. Some times it’s down right impossible to find someone to get some help from. A little frustrating to see 3 — 4 cashiers standing around chatting because there is no one in line ready to pay. Yet waiting for assistance in the fish section is 5 families long.

Came here a few years ago when I was in the area and picked up a toy for my then dog Freedom’s B-​day. They had a 20% sale on toys. The store is large, well organized. Customer service could’ve and should’ve been friendlier.

CRAPPY CRAPPY SERVICE!!! Very unprofessional definitely NOT going there anymore! even called head office to file a formal complaint… guess they also suck at customer service, no one even bothered to call me back! Bosley’s has my service all the way!

I went here as it was on my way home and my dogs and rabbits were running low on food. It’s ridiculously expensive, especially as it’s meant to be the wal-​mart of pet stores. The small animals are kept in horrifying conditions. I saw 2 full sized guinea pigs share an area the size of a small fish tank. On it was a notice saying how responsible petsmart are for not selling 2 of the same sex?!? It would be responsible not to sell them at all or at least give them more space to move around. The animals all looked utterly depressed. One good thing Petsmart does is promote the adoption of cats and dogs but this all seems to be a front to earn them heart string points with consumers. If they really cared, they would promote the adoption of small animals as well rather than profiting from their misery. Animals die in shelters because they take away their potential homes by selling these animals instead. I hate to think where they get them from. Support smaller independent pet stores which don’t sell animals and are cheaper too!

Nice big quiet location. Lots of inventory, and friendly associates to help.

Very friendly and helpful staff! They are always making sure you are okay and will help you find the items you want or give suggestions.

PetSmart is 5 star. Staff are helpful, friendly, grooming salon has friendly pet loving groomers who know their jobs well.
Kudos to the staff, I once… I accidentally left my dog training pads on the hood of my car and drove off. I called to ask if someone turned in items I described and I was told to call in 10 mins, he will check the parking lot. Indeed, I called back and the staff found the box and told me to pick it up at cashier anytime. Amazing!

No place better to get your pets needs.
Decent prices and lots of products.
The staff knows my dog now — Gambino.

Friendly service. TERRIBLE knowledge and training. Took my border collie here for a haircut at about 1.5yrs old. They cut off all his «ear feathers» (the long wispy fur by the ears for border collies) which Don’t EVER grow back! They offered «next cut free». Are you crazy?! It took a lot just to get an apology, let alone my money back. They somehow tried to tell me that’s what he was supposed to look like. Most people who work here have absolutely no training whatsoever. Do yourself and your animals a favour and STAY AWAY!

I am adopting a VOKRA cat who is being fostered at this Petsmart! That’s really the only reason I visited. I love supporting the local one-​off pet stores in East Van, so I’m not really a Petsmart shopper. But, you know, you can’t beat the selection in this massive multiplex. Plus, I didn’t realize this but they don’t actually have ANY kitty mill kitties — they’re all VOKRA. And sometimes they have sales that the smaller shops couldn’t afford to have. AND there’s a great selection of Martha Stewart branded pet costumes*!
*Gross.

I would like to give a 4 star for the service and the staff’s attitude, whenever I come in, I always feel very welcomed!
The only thing for them is although they have everything you need for your pets, they might have lack of selections for the product. sometimes I can only find one brand for the product i need, but i would really love to have variety choices to compare .
over all this is a helpful and very pet and human friendly store!

It’s Petsmart, they DO have everything for your pet. I had a bit of a fight with one rude and pushy employee, but at the end it’s not a personal review, it’s about the store, and the store is great, clean and they have everything.