Pacific Honda

I went to get wiper rubber replacements. I thought it would take a while with finding someone to help find what I need and getting someone to place new ones for me. Instead, I parked and was asked to go pay inside. As I came back the gentleman already replaced them for me and asked to turn the wiper blades on to ensure they worked well. I couldn’t believe how quickly it was all done! Best service I ever had!

This company is so inept when it comes to social media they have falsely posted a response suggesting my review is not about Pacific Honda in North Vancouver — but about one in California. Well guess what — it IS about Pacific Honda in North Vancouver. Shame on you for attempting to further lie your way out of accountability. You should focus on doing a better job rather than lying to your customers as your response has simply proven my point even further. DEALERSHIP IS NOT TO BE TRUSTED! !

I leased a car there about three years ago. To begin with every salesman gave different numbers and different information to get me to buy the car they want me to. Went there few time for service and they try to overcharged you or offer the repairs and services you don’t need. Everyone there from lease manager, sales to service are dishonest, greedy and arrogant.
I love Honda cars but I choose to buy and service elsewhere and do not recommend it to anybody else.

Terrible place to try to buy a car
«They always sell» type attitude and lazy sales staff

So I talked to someone on the chat from there website. I said I had a b12 service etc. I have had this service before and it did not nearly cost as much. I am from Washington. I phoned as well to my dealer at home and he quoted me 215 for this same service. How does this service cost 400 dollars at this particular dealer? Because they charge for rotating tires etc. that most dealers do not I don’t know? So I was quoted 250 dollars from them when I spoke on the chat. So I get there for my 10:30 appointment. I go and walk the dog thinking it will be done after an hour or an hour and a half which is typical of the other two dealers that I have been to. Oh no my car won’t be ready until 4 o clock in the afternoon. Then they tell me the car is being washed, and that it will be taken in for mechanical work. Then on the way out at 420 when my car isn’t ready yet … they tell me that they are washing it… way to lie. So I got my car at about 430 after dropping it off at 10:30 in the morning… what kind of crazy dealer is this? If you don’t have time to do car’s how about you don’t try to cram them in so you can make more profit? I will not be going back here again. I would have liked to have known that I would be charged double than the quote, and this would take seven hours to complete. Are you kidding me?!

Best new car buying experience I have ever had… Honda Fit 2015 EX
Lets start this by saying I am a detail oriented person who doesn’t buy anything until I know more about it than the person selling it to me, and as I am in corporate sales myself I don’t like ‘being sold to’.
I walked into the dealership in the spring when I heard about the new Fit and wasn’t surprised to hear that the sales guys didn’t know anything about it or even wanted to talk about it as they wanted to sell me what they had on the forecourt. However by accident I bumped into Harley Redfern the Lease Manager and told him I wanted a low pressure buying experience and to be informed when they knew anything about the 2015 model now being built in Mexico. Rather than try and persuade me to take an existing model he played the long game, took my details and said he would get back to me.
Over the next few months I was in regular communication with him when he heard anything about the release or when I called him to tell him something I had heard about the US release (earlier than Canada) or issues that I had heard of in early production models,
In September after I had test driven one in WA state (they were not yet available in Canada) and was pretty convinced this was what I wanted to buy he managed to get me a test drive in one of the only demonstrators in BC; he called me and let me know he had this on his forecourt and that I should come down for a look.
In Oct I decided on either a grey or blue model and so he put my name on TWO models coming in with first refusal on each. He even gave me the dates that they were rolling off the production line and when they were arriving — even kept updating me with updates on the date. I asked him to make sure the dealership left on all the delivery ‘plastic’ as I would like to remove that and make sure the paintwork was perfect as I am a little OCD where my car is concerned.
So, after rejecting the grey model after seeing it, my blue one arrived and he even put it under a canvas cover with a big notice for NO ONE to touch it — how’s that for service — seriously !!! I didn’t want anyone else sitting in it let alone test driving it.
After it arrived it was there for 2 weeks as my schedule was awful and they didn’t pester me to come see it nor make a decision on it. When I arrived we went for a short drive (my decision, we could have gone further) and Harley just let me ‘be me’ and inspect the car for all the ‘known issues’ that had been seen on early models (coming out of a new factory in Mexico). Thankfully it looks like Honda execs have sorted out the quality issues and the late arrival of cars in Canada (compared to the US) is actually a benefit for us Canucks.
So, I paid the deposit and arranged to come back 3 days later to organize finance and deal with my trade in. The whole experience was excellent from seeing Harley to bargaining with the finance office to the on-​site insurance with the ICBC agent. The delivery manager also knew I was being very particular with the vehicle and let me take my time and when I was ready to drive off I just sat and smiled.
So this is just my experience, ‘your mileage’ may vary. If you want a recommendation go see Harley Redfern he won’t guide you wrong… Thanks Pacific Honda for letting me ‘enjoy the buying experience’ and ‘not feel sold’.

I started to negotiate buying a new Honda before Easter I was not 100% sure I wanted or needed a new Honda. In fact I said if you can make the numbers work call me
Moe was my sales person and he really worked to accommodate me and especially the Finance Manager Callen he really worked his magic
I was completely on board to buy but I had just one reservation the new Navigation App I wanted to see this working in fact I called 5 other Vancouver Dealerships to ask how it worked… yes wait for it nobody was using it or had used it. (2 dealerships told me not to bother but to buy a Honda with Nav)
Everyone was just oh its great you download it onto your iPhone and off you go (its $ 60) not a problem but I want to see it work in real time.
Well on arrival we were allocated Thomas who is their Tech trainer great guy but this was still new to him (Its 6 months old this Honda has been out since DECEMBER)
After a couple of hours of Hit & Miss they finally ponied up and put the App on Thomas’s iPhone and yey it work great
It could have saved everyone a lot of time if this had been done in December
Lesson for all Honda Dealerships customers want to see these things working in real time I cannot be the only person in the Lower Mainland who has asked this and persevered until I saw it working
Good for you guys I drove my New Honda Home and am really happy with it
Everyone at Pacific Honda went above and beyond… they even put the App on Thomas’s phone so if anyone wants to see this working Pacific Honda has it ask for Moe & Thomas

This was one of the worst car dealers I have ever worked with. The salesman were so unpleasant that after I test drove the car I couldn’t wait to get away. Of course, even though we had informed the sales person Brian of our budget, he continued to tease us with the possibility of a lower price. I ended up wasting half a day there and was continually mocked and talked down to.
I would not recommend that this dealer to any one of friends or family.

Very slow service.
Oil change & pre-​purchase inspection… They had the car from 1pm — 5pm. I sat for 4 hours. The car did not move from the parking lot until after 4pm.
It was after 5pm when the car was ready. There were a couple cheap items that needed work; for example, the nut that drains the oil was worn round. The service manager went over these with me.
I asked if he had replaced the nut. No, they hadn’t.
I asked what it would have cost. Four dollars.
I asked if it could be replaced now. No, there was no time and that would mean draining the oil.
I asked how I could get it fixed. He said to bring the car back… and leave it all day…
All day to change a nut.
Brilliant.

We recently purchased a new vehicle at this dealer. For the most part the experience was wonderful.
The good
1) we went in a few times to the dealership and got EXCELLENT service from the Bryan and Brian. It was refreshing that two car salesmen worked together so well for us to get the deal done. We ended up getting a refund from Honda (sale thing) and Brian even drove across the cheque across town to drop off at my work because we were going out of town the next day!
2) the dealership manager was excellent. He was polite courteous and congratulated us a few times on our new Honda. He evaluated and gave us a fair value for our trade in and a super good price on the new car.
3) jas the insurance broker was super nice, efficient and good at processing the transfer, he even helped us with the cdi insurance info
4) Keith who showed us the car and all the functions was great, very knowledgeable and nice. Understanding that this was a big purchase for us and treated it as such.
5) We bought close to the end of the month, just make sure you confirm with your salesman that if you buy any promotions in the subsequent month will be applied to your purchase if they are better. For us this meant we got an extra $ 1k + tax refund after the deal closed!
The bad
1) I expect to be grilled to buy the extended warranty. I just didn’t appreciate the approach. The sales pitch came across as patronizing and a bit dishonest (noone turns down the extended warranty… riiiight!).
2) Our thankyou card consisted of a $ 1 scratch & win… I think just the card would’ve made a better impression.
Anyways mostly a great experience, the one or two «bads» prevented 5 stars, but would definitely go back to pacific Honda next time I’m in the market for another car. They definitely made what I thought would be a painful process VERY smooth!