North Shore Taxi

The dispatcher was rude and took forever to understand what we wanted (a minivan that could fit five passengers).
The driver of the minivan (N226) seemed all right until, at the very end, he invented this extra $ 10 charge out of nowhere. I now have to deal with North Shore Taxi to settle this.
My whole experience is a typical example of why we need Über to come to Vancouver.

After having issues with Sunshine Cabs, I called NST and oh my goodness, what a difference! The operator was so nice and when I asked for 3 taxis, he had no problem with the request! 5 minutes later and we had the taxis and every driver was super nice and very easy going! My co workers and I thank you for the amazing service at such a rainy busy night! Merry Christmas!

Complained about a bad experience that two elderly friends of ours had with a driver, overcharging and intimidating them. I reported the incident to the manager, Reshma Singh, who refunded their money and made sure the driver was reprimanded for this poor behaviour. She corrected this issue professionally and expediently. Thanks again for the follow up service!

I was driving down Granville Street in Vancouver, BC when out of nowhere this cab N404 cut me off. North Shore Taxi drivers are the worst and have no consideration for any other drivers on the road. He gave me the finger and then rolled his window down and insulted my mother. He should have his licence revoked and never be allowed to own a car.

Drivers are rude and have limited knowledge of locations on the north shore. Administration does not understand the meaning of customer service. Avoid if you can.

The phone service leaves a lot to be desired. Luckily the drivers pretty much always end up being great. Tonight (December 25, 2014) I ended up in an argument with my driver over his tip. He didn’t seem to want to take it. I had to tell him that I refuse any change, and that he was great. I have had other occasions where the drivers have gone over and above what I have expected to make sure that my trip home was safe. Fix your phone system and you’ll get 5 stars.

We live on the north shore and tend to use the service a fair bit. I am in the cab right now. The drivers tend to range from good to atrocious. Happen to have cab number 315 and he is extremely rude. Not sure if N Shore Taxi has any interest in CUSTOMER service. Dosen’t look like it.
Really wish the bylaws didn’t block Über in Vancouver.
Certainly need more choice on the Nshore.

We used this company’s service in the past. The drivers are friendly, but I can’t help but noticing the phone receptionist response never came across friendly. Working in the service industry, one must understand customers quite often judge the company with the first ‘Hello.’ Today, I cancelled the service to test out different taxi company. Unless they are worse, I will stick to my new choice.

North shore Taxi… The taxi drivers aren’t bad people. There actually nice most of them … The damn dispatchers are so retarded and don’t know anything … Especially the woman dispatchers I’m not
Sexiest because I am a woman myself I’m just saying one of the ladies can’t do her job she couldn’t get it right at all and this isn’t th e first time… I’ve had to wait 40 mins because she’s retarded. I’ve talked to other cab users and they’ve had the same problem too

Downloaded the mobile App for iPhone.
(identical to the Yellow cab)
You need to get this –it’s awesome
(See photo)
Input your address if the GPS doesn’t quite get it correct (I find this is the case most of the time)
Select passengers is optional it defaults at 1 so I would use only if you need a larger vehicle.
Book now .and then it tells you when trip has been accepted, as well as when it is en route, as well as the car #
You can even track the booking from the app on a real time map.
When I used this, I booked it, and by the time my boots were on, cab had arrived.
Down I went. Driver assisted me with my large heavy bag.
He was courteous but did not attempt conversation (love it !) nor did he have a loud conversation in. A foreign language which I find rude.
My ride was quick and before I knew it I was home. Fare from Capilano Rd in North Van to Yaletown was 20.50 $ with tip 25 $

Utterly useless app this company provides, along with equally useless service. We prebooked a cab with them online via their app for an event. No cab came. Booked again. No cab.
Called and sat on hold for 10 minutes — got a dispatcher who had clearly seen or bookings but had just ignored them. He then told me the app just wasn’t «that accurate» even though the app alerted me immediately after the call that he had canceled my bookings.
A waste of time.

Just an average cab ride. The cab could have been cleaner. Cabbies should try to offer best in class service as well. Need to strive harder.

I took a northshore taxi from YVR to richmond NO.3 tonight, the taxi fare was 11 dollars and the taxi driver made me pay $ 15 as he said he only has 5 dollar bill for change.
The worst part is after I paid, he asked me to get my luggage from the truck by my self and close the truck for him!
Horrible horrible experience!!!
The cab no. is 304, if you are lining up for a taxi at airport, just try not to get on a north shore taxi!

NS Taxi drivers seem to be the least cautious when it comes to driving safely. That’s been my experience with them. Don’t recommend. Plenty of other companies to choose from.