Norgate Animal Hospital

We brought one of our cats here after he was very sick and our usual vet (All About Cats) was closed. The vets here quickly diagnosed our kitty and he was back to normal in no time at all. All the staff were very compassionate and patient, our cat was very comfortable with them when he is usually very wary of strangers. We will be coming here to Norgate from now on as All About Cats failed to diagnose our cat’s diabetes and instead had him put on a diet, which never solved the original problem we had seen them for (even after $ 400+ of tests and unnecessary medication).

After taking my dogs here for 3 years, I trusted Dr. Sidhu to remove a tumor from my dog. Surgery was done below standard of care. Not removed properly and they would not answer any of my questions or return my phone calls. Biopsy report comfirmed it was not removed fully. They ignored a BBB complaint and mediation attempt. I had to take my dog to another vet to do the surgery properly. They owe me $ 900 I had to pay out of pocket to have the surgery corrected. After 3 years as a client, I did not expect them to provide such neglectful services. My poor dog had to endure two surgeries as a result.

My child’s rat is bleeding and I found Norgate Animal Hospital when I googled it. Called to ask if they treat rats and receptionist said NO. So I asked if she knew of a place that did and bluntly told me to Google it as she was too busy. This is exactly how I found their number — their website says they treat rodents (which is what I thought a rat was?) in their exotic animal care! Absolutely uncaring and rude!

Professional and very compassionate veterinarians. Very sensitive and respectful of your personal situation. I unfortunately had to put my dog to sleep, and I’m happy it had to be here. The comfort of my dog was important to them. The exams were performed in a step by step (common sense) approach. Prices were reasonable. I’ll definatly remain a customer with my other dogs.

My cat was very lethargic and was losing rapidly. I took him in to Norgate Animal Hospital and saw Dr. Sidhu. My cat weighed only 2 pounds less than he normally does, but he felt so boney and skinny. The vet did not seem too concerned with this. He felt my cat’s bladder to see if he had an obstruction (as he was straining to pee as well). I had to leave my kitty there for the day to have blood tests done etc.
When I came to pick him up at the end of the day, I was told my cat had an infection of some kind. Maybe gallbladder. He kept calling my male cat a she. I was sent home with antibiotics and a pill to stimulate his hunger.
My gut feeling was that my cat was misdiagnosed. After waiting a few days to see if there was any improvement with antibiotics, I couldn’t wait anymore. I could see that my cat was suffering. He couldn’t pee and was barely leaving any stool in the litter box. He still felt too skinny as well and was no longer eating.
I took him to another vet in North Vancouver after asking 4 times for my cat’s blood test records from Norgate. This new vet knew right away my cat had cancer. The reason he was so skinny, but weighed only 2 pounds less is because he had a very large tumour in his intestinal area. The vet pushed my hand to the area so I could feel it. He looked at the blood tests and said the results were a classic sign of cancer. As my cat could no longer use the bathroom because the tumour was blocking everything, we had to have my best friend of 11 years euthanized. The tumour was not operable.
I cannot believe that Dr. Sidhu did not feel the tumour when he did an examination. He did not know why a cat would become so skinny so quickly, but weigh only 2 pounds less. I feel like I was robbed of the last week of my cat’s life.
Don’t take your pet here!

We took our 10-​year old Westie to Norgate in January ’14 because of an apparent lameness in a rear leg. It was late on Saturday night, the junior vet dx’d patellar luxation, normally a surgical indication. The vet recommended surgery, told us how and when, and the cost. We called the next day, spoke to the senior vet Dr. Sidhu, and confirmed he agreed with the dx of his junior colleague. We were shocked, took our dog for a second opinion. The second vet said he would not dx without an x-​ray at least, took an x-​ray, found no luxation but some arthritis resulting from a previously torn ligament. We switched vets, now go to West Van Veterinary Hospital and have been extremely satisfied with the conscientious, considerate care there. We would not recommend Norgate to anyone.

Dr. Sidhu and the staff here are absolutely amazing! I’ve lived in Toronto, Ottawa and Waterloo with dogs and have seen my fair share of vets. Dr. Sidhu is the best vet I have ever had the pleasure of seeing. He is extremely thorough and caring. I have a 7 month old bulldog who’s had her fair share of health issues, and not only are his exams thorough, but he calls personally to follow-​up with me! It’s so nice to have found a vet that really cares about the animals and their owners. A huge kudos to the staff here as well. They’re extremely patient, understanding, and are very good at following up. I have Trupanion Pet insurance, and they will actually fill out all of the paperwork for me and send it off. All I have to do is sign the sheet!
I’ll stop now, because I could continue for a very long time about my positive experiences with the team and Norgate Animal hospital.
To wrap up, Dr. Sidhu and the team here are the best!

Dr. Sidhu is the best vet we have had (out of six) — and by far! He is kind, courteous, knowledgeable and his staff are the same (especially Christine). He is so determined to help an animal in distress that this is his priority above all else, unlike the other money-​seeking vets we have seen in the past. Highly recommended by our whole family.

Dr Sidhu and his staff are really great. They took great care of my cat after a run in with the neighbor’s cat (in OUR house) and their prices were reasonable. After his surgery and return home, Dr. Sidhu called personally to check on his recovery. Very pleased to have found someone I trust.