Lonsdale & 19th Medical Clinic

I went in after suffering migraines for a week.
I had an appointment, arrived 10 minutes early. Got called in 20 minutes after the time I was scheduled for, and wasn’t seen for another 15 minutes.
Dr. Spooner was the one who saw me, though I had made an appointment with a different doctor that I knew to be a good doctor and a great person.
I shit you not, she came through the door and had me walking out with a prescription within three minutes.
She asked me what was wrong so I told her I was getting migraines. I also had a stuffy nose but that was a chronic problem and I didn’t know if they were linked. Without doing any kind of physical examination, asking any more questions, or even bothering to look at me, she said «It sounds like you have a sinus infection. I’m going to write you a prescription for antibiotics.» So I figured that must be it.
Today is day 6 of 10 for the antibiotics. I’ve been feeling nothing but the worst of its side effects. Couldn’t handle it, and went to a different clinic. This doctor did a quick check to see if my lymph nodes were swollen and told me that if I had a sinus infection, my lymph nodes would be swollen. She seemed shocked that Dr. Spooner didn’t even bother to check.
She told me to stop the antibiotics immediately and write me a completely different prescription.
Wtf doc? Did you cheat your way through med school?

I am horrified at the level of service from this clinic. My husband sliced his finger open during some house renovations and needed a simple few stitches and a tetanus shot. We went to Lions Gate Hospital first, but after the triage nurse realized I was 9 months pregnant she kindly recommended us to go to go to this clinic as there was a 4 hour wait. She even called ahead of time to ensure there was no wait for us which the receptionist confirmed there was no wait. We arrived to the clinic at 8:05pm and after the nurse at the front desk confirmed they were open until 9pm and there was no one waiting in front of us, we began to explain what had happened when she very rudely interrupted us and said that there would not be enough time and to go to Lions Gate Hospital. We tried to plead with her that it would only be a few stitches and an hour should be more than enough time and I have been feeling very ill on my final trimester, but she just refused and started walking away without even attempting to make it work.
After reading all of the other reviews, I am not shocked as they seem to lack professionalism, service & quality. We will make a point to never go back to this clinic.

What a nightmare, went to this clinic with a UTI, Doctor put me on Macrobid for 5 days, I went back after 5 days and told her I was still symptomatic, she put me on Pyridium, after I asked for more antibiotic, after two days of Pyridium awoke with a raging bladder infection. She said only a bit of blood showed up on my urinalysis, had it done elsewhere, full blown E-​coli was found in my urine culture, obviously by the time the lab received the culture from this clinic there was little to be found. I am horrified by what they think is proper medicine at this clinic.

I have been going to this clinic for at least two decades and am finally done. The service is horrific and I do agree with the major attitude from the doctors in general. I have now waited two weeks just to get an appointment date for a dermatologist downtown and now I can’t even get through by phone to this clinic. This is absolutely ridiculous and if a clinic is this busy then it should be sending people elsewhere. Goodbye and good riddance. Beverley Eger

The clinic seemed older than some of the other ones but service was fast and friendly.

I did a swab test for strep throat here. For these, Normally they should first do a rapid test before doing a culture of the sample. The rapid test takes 5 – 10 minutes and you are told whether you should get started on antibiotics or the infection is viral and antibiotics should not be taken.
They did not do a rapid test even though I asked for one. I was told by my doctor that the results would by in the next day and I should follow up then so I call in and first, the staff were very rude and then they tell me the the results will be coming in 24 hours.
I call in 24 hours and they tell me the sample was picked up late and the results will come in 48 hours which makes it 72 hours from the day the test was done.
And through all this time I’m having a very sore throat, having pain killers and not knowing whether I should start any antibiotics or not. Whereas this could’ve been avoided by just doing a rapid strep test. They definitely don’t know what they’re doing and just happen to be busy because of their location and hours.

I really hate to review via someone elses experiences, but in this case it is warranted.
To the Doctors; please check your snobbery and egos at the door. You do no one favours by acting like spoiled busy gods that can pick and choose your patients. It’s a walk-​in clinic and you should be equally treating everyone who walks in, no matter what their problem is.
Due to your Hippocratic Oath (remember that?), you cannot decide to half treat or not treat a challenged or autistic person because they are out of your comfort zone. They are there for medical treatment and not your review nor assessment of their skills. Basic human rights apply to them as well. Leave the care and case work to the people who know what they are doing and focus on what you are supposed to be there for.
My source told me that you refuse or give basic health care to their child. He has Autism. Something you people either know nothing about or care or are ill equipped to deal with when administering medical care.
It seems to me that this particular clinic is very low on compassion and high on themselves.
Folks please remember this when you take your medical problems to a clinic such as this. A band aid or Tylenol is not always the solution to every medical problem, which is what challenged people get at this place.

I had sliced open my hand with a box cutter at an event and was recommended by the First Aid team to see a Walk In Clinic ASAP, if possible. Being in North Vancouver, and considering that it was 6:00 pm, most clinics were already closed. However, I was happy that there was at least one clinic that was open (this one).
There was no wait time, the receptionist was quite nice, and even though it was my first time, the process was super simple. I got to see a doctor right away, who did not rush me, and actually seemed genuinely interested in what had happened. He answered all of my questions politely, and I felt much more relaxed after talking to him. He also wrapped my hand up nicely, and made sure to clean in thoroughly. On top of that, he sent me home with some extra supplies; not bad at all for a walk in clinic.
Based on my experience, I would definitely come back here if I needed to see a doctor right away. Walk In Clinics have a rep for being really pushy and turning over patients quickly, but I felt at ease here. I mean yes the place is kind of dingy looking from the outside, but I went to get my hand looked at, and I came out pretty satisfied.

I cannot express enough my multiple terrible experiences at this clinic. Very long wait times, as to be expected in a walk in clinic. But it was my experience behind closed doors that really set me off. My doctor never once made eye contact with me, he walked in, asked why I was there, and laughed when I told him what I thought my prognosis was (I was right… For the record). When we finally got to the point where he had to agree with my guess, he was still avoiding all eye contact. When I asked about whether or not I was contagious, I again got a laugh and a «what do you think?» From him. When I discovered I would actually be unable to write my finals that week, and that if my newly pregnant sister caught it she would miscarry, I was upset, and couldn’t resist a few quiet tears. Because he hasn’t looked at me once, he failed to notice the tears streaming down my face, handed me off to a nurse, and left.
I’ve never felt more disrespected and humiliated. I hated every moment I was in that clinic. There are way better options on the north shore with doctors who actually care

We’re new to the North Shore so relied on Unilocal and word of mouth to tell us about the neighbourhood walk-​in clinics. I decided to try the Lonsdale & 19^th Medical Clinic.
I went in around 9am on a weekday. I needed an x-​ray of my wrist.
The staff was very courteous at the front desk. I was asked if I wanted a specific doctor or would I take the first available. I chose the latter. The receptionist asked me to be seated — I’d be looked after in 5 minutes.
5 minutes later I was seen by one of the clinic doctors. She was extremely professional and pleasant! 5 minutes after that I had my x-​ray and a couple of minutes later, I was on my way.
I will certainly return to this medical clinic!
Sure — the offices are a bit tired — but I can get by all of that if the service is good — and it was. This is the only reason I didn’t give the clinic 5 stars.

I’m horribly torn about this clinic, but I can’t say anything good about it as a whole. Why am I torn, then? Because I LOVE my doctor and have been seeing her exclusively there for over eight years. I just wish she’d go somewhere nicer; where going to see my doctor didn’t make me feel sicker.
The clinic is old. The exam rooms are small and shoddy. The waiting area is too small and there is frequently standing room only. I routinely wait over an hour to get in to see my doctor. The staff are, at best, aloof and, at worst, downright hostile. There are a very few exceptions I’ve witnessed, but overall you can expect to be ignored or otherwise treated like you’re invisible when you arrive.
Oh, and don’t ever phone in and expect them to answer. If you’re lucky enough for them to pick up the phone, expect to be put on hold for up to twenty minutes and then get cut off.
A few years ago I required my blood levels to be closely monitored to tailor medication properly. When I would call for my new dose, I would get snarked at and belittled for being anxious about talking to my doctor.
I really wish the owners of this clinic would put one person in charge of the intake desk & phone and maybe tell the rest of the staff to stop being such cranky bitches. It’s such a shame that the residents of the North Shore have to put up with it just to get some medical service.

I recently injured my lower back and I needed to go to a clinic. Since the Lynn Valley clinic and this clinic were the only ones I know in North Vancouver, I decided to come to this clinic because it was close. I’ve been to Lions Gate Hospital for an emergency once, but I find that you can be there waiting for HOURS.
After walking in, the nurses greeted me and took down my information. After that I sat in the waiting area. The waiting area is long and narrow and in decent condition. Not much you can say about it since, as a patient, you are in and out, not there lounging.
After waiting for less than 10 minutes, the doctor was ready to see me.
This clinic can be busy at times but I’ve never had a problem. We’ll see.

There aren’t a lot of options on the shore in terms of walk-​in clinics, but I figured I’d write a review to let people know what they’re getting into instead of detouring them from going at all. I mean I still go here and I’m only giving it 2 stars.
In all honesty, I would give it 1 if it weren’t for the fact that there are actually 1 or 2 doctors there that I really like.
The Clinic itself can get pretty busy and waiting an hour is common. Though if you do go at the right time, you can be in and out in no time. It’s an old building that could absolutely use some updating. These things on their own do not warrant a 3 star loss.
What does, is the horrible nurses. I’m not actually even sure if any of them are nurses or if they are just all admin. It’s hard to tell and they don’t do any medical exams or even take notes on what you’re there for. They simply check you in, call your name, and escort you to the office. Which to be frank, I’m grateful for. I’m pretty sure that you have to have a bad attitude to even get a job there. They treat the patients like we are all scum, forcing them to take a job there. They rarely even make eye contact with you when you come in. I can get into the door and out without ANY of them looking my in the eye once. This includes talking to them, changing addresses, asking a question about when a doctor is usually on duty. I realize they are a busy clinic. But you can be busy and still find time to smile at the patients. I’m not an overly chatty person. I don’t want to engage with them beyond the check in anyway. But I wouldn’t mind if they smiled and maybe didn’t come across like I just ruined their day simply by walking in the door.