Dog’s Wellness Grooming and Daycare

Terrible place. They don’t care about their customers, they don’t care about dogs. They lie. (Give one of their other locations a call New York, Scottsdale, Sacramento and find they don’t exist.) They said they were Bark Avenue (who came highly recommended) and guided me in to their store, adamant that I was in the right place. Clearly they were not Bark Avenue, but they insisted they were. Looks like these people are just out to rip people off and steal customers from the actual business you want to go visit.
DIRECT QUOTE FROM YOUR RESPONSE: 12÷8÷2015 Dear James (Or I mean, the stuff and the owner of Bark Avenue — grooming shop located in front of us) If uou [sic] think that leaving bad reviews will make us lose our customers, you are completely wrong. We opened just a week ago and believe me I know my customers and their dogs and if someone’s ear was cut, I would know where the review come from however we did not have that happening so I definitely know this review is Bark’s Avenue «strong» marketing strategy (lol) Instead of working together and helping out each other, the owner thinks it is better to leave bad reviews and stupid comments. So my dear customers, please do not pay attention to the old lady’s funny tries to ruin someone’s business.
MY RESPONSE: I don’t know what you are talking about… dog’s ear cut?!?
My experience as customer is key to your business being successful on it’s own back, not off the back of successful competitors and misrepresenting yours. As you can see I am a customer and not in any way related to Bark Avenue, and never have been (apart from wanting to be a customer of theirs and not yours.) If you don’t want to address my complaints directly but cast aspersions about the competition, then it points to a terrible view of customer service. This is direct feedback and you’ve dismissed it and told me I am somebody else. This only really points to why people should not visit your business.
Also, please amend your details as you say you opened a week ago, but this entry on Unilocal says you opened in 2013. You don’t want to confuse customers do you?
Also I noted Andy R’s review popped up after mine and also popped up on Bark Avenue’s page too. Sigh, that’s pretty obvious abuse of Unilocal.As an end user, this is exactly the type of thing that makes businesses look bad. (UPDATE: I complained to Unilocal and both reviews by Andy R appear to have been removed.)
UPDATE: January 10^th.
I just noticed I received a message from the owner in response to my review. I will quote it directly below. I also have a screen grab if anyone would like to verify the text.
«1. You are not my customer and we both know it.
2. I have reported your actions to the police.
3. Wanting to help the owner of Bark Avenue, you actually are ruining her business because she now will be getting more reviews.
4. I am also reporting you disturbing my business and clients.»
I look forward to the visit from the Police as they attend to this urgent matter. In the mean time I expect Unilocal will be making further enquiries themselves.