Classic Collision

Classic Collision used to be a good body shop, but it’s certainly gone downhill. I took our car to them 7 days ago, on a Monday, to fix a dent the size of a baseball, located below the passenger door. I was told they would phone late on Tuesday when the car would be ready. No one phoned. I called on Wednesday morning and was told that the car was still not ready because they wanted to be sure everything was fixed properly. I waited until Friday and phoned again. They said the used moulding they had ordered looked very poor and they had to go through ICBC to get permission to buy a new part. I was told they would phone when it was ready, probably on Monday. I waited until after lunch on Monday, — still no phone call, so I rang the shop and was told the car was all set to go. I picked it up immediately and started for home. Halfway there, I noticed a bad rattle in the passenger side door. I turned around and went back to Classic Collision. They said they would take the car for a drive and would let me know what the problem was in 10 minutes. Half an hour later, I was told that a rod and insulation inside the door had not been bolted securely in place. They fixed that and I drove away, having paid $ 500 (my ICBC deductible) against a bill totalling $ 1431.54.
I detest companies that don’t keep promises and do poor quality work. The probability of my ever going back to Classic Collision is zilch.

Came here base on a recommendation from an employee. Mark the owner is very personable. My husband used them abt a year ago & he was very pleased with the end result. Came for an estimate & got a free car wash. Appt was set for Monday with courtesy car for 2 days.