Bus Terminal

As far as bus terminals go it’s not too bad. The staff were friendly enough. There are vending machines for snacks and drinks and a bunch of tourist information. Having any terminal building is better than waiting on the street. The chairs are fairly uncomfortable and electrical outlets are scarce so there is room for improvement but the terminal is functional. One word of advice, the terminal is located in a kind of shopping desert. Most buildings around it are boarded up. If you need to purchase something (say a lighter or a sandwich) do it before you go anywhere near the bus station.

I’ve been here many, many times. It hasn’t really changed at all over the years, except for a few new vending machines. Even the people selling the tickets are the same over the years. They are very terse with their words and aren’t exactly polite, but have never been outright rude to me either. They have a small seating area which isn’t very clean, bathrooms that are even less clean, and a small snack shop that sell cheap coffee and random snacks.
The area surrounding the terminal is deserted. It really is one of the worst areas in the city.

This terminal isn’t too terrible. I personally find the area more depressing than the terminal itself. The people inside were extremely courteous in explaining to tourists how WEGO works, what buses to board, what not to board, the fare structure, and pretty much everything a tourist needs to know about the falls.
Announcements are made every time an intercity bus arrives. As for WEGO or Niagara Falls Transit, keep your eye on it as they will come and go.
I will agree on the amount of homeless people who hang out around the terminal. They’re usually in the shady area in the north end, and there’s at least 5 – 6 of them there at once. However they’re usually mindful of others and will ignore you as long as you don’t ignite them in any way.

I took a Megabus to Niagara Falls recently and had to wait here to get picked up. The bus terminal location is north of the city, but not too far.
The 20 minutes I spent waiting here were miserable. The place was tiny and packed with people. It was hard to find a seat. It was really dirty. The water fountain was broken, though they did have vending machines.
I heard an announcement for a bus being delayed, so everyone there was in a bad mood including the one employee working there.
The Megabus I took was half the price of the Go train so I guess I can’t complain. But if you have the money to spend, I’d recommend the train.

Si vous prenez le bus depuis Toronto pour aller à Niagara c’est là qu’il vous dépose. Pour rejoindre les chutes il vous faudra prendre un citybus.
La gare en elle même est basique et vous permettra de patienter avant l’arrivée de votre bus. Distributeurs de boissons et nourriture, fontaine d’eau et guichet d’acceuil.
PS: les alentours de la gare sont glauques…
If you take the bus from TO to go to Niagara Falls that’s where your journey ends. You will have to take a city bus to see the Falls.
The bus Terminal itself is classic, you can just chill there waiting for your bus.
There are food and drinks distributors, water fountain and staff will welcome you if you wanna buy tickets.
PS: the neighbourhood around the terminal looks so shadyyyy!

The people who work at this bus terminal are some of the most egregiously rude I have ever seen in my life. I asked about an issue with my ticket because of Greyhound, in a completely civil tone and the person working here actually started swearing at me. I’ve honestly never seen service this bad in my entire life. I tried calling later to ask for a manager and the man who answer the phone was also astoundingly short and rude. I guess it helps them that their manager is never in so they can treat their customers absolutely appallingly.

The people who work at this terminal were nice and civil. They tried to answer our questions and gave us a ton of change that we needed for the lockers and for the buses themselves.
Lockers were large and so useful for a short visit.
The town surrounding this bus terminal is so sad. I could see that there were better days for this little town. All sorts of people pass through here: tourists, small business types, and just plain people who live in the area. No one seemed too threatening but keep in mind that I was travelling in the morning.