The Fresh Tea Shop

Good place, limited choice, awesome staff, but not for those who are accustomed to traditional bubble tea places. (Too white for me and I go to Starbucks)

Whitest bubble tea place ever.
Employees are nice but NOT recommended for experienced asian bubble tea drinkers.

GREAT DRINKS FOR ANYTIME OF THE YEAR! The staff is really nice and there’s so many options that it takes forever to choose. The menu can be a little confusing, but that’s alright. All I ask for is bigger sizes!

I have been there twice this week with my kids to enjoy a cup of bubble tea (with tapioca balls). Both times (on Monday and on Saturday) the answer was that unfortunately they ran out of tapioca. Last time and first visit I have paid for three cups of taro milk tea with tapioca about 21 dollars.

Found this nice gem when I was walking on NewMarket main street with a friend prior to our axe throwing Unilocal event around the area. On a Thursday evening at around 6pm, Main Street NewMarket is VERY quiet, but because the event does not start until 7pm, we had to find a place to sit down for a bit and I am glad I found this place!
This place is pretty large, with lots of seating just up the stairs and very cozy decorations. They serve a lot of variety of teas (cold and hot) and also regular coffee and specialty coffee such as latte. To top it off, they also have pastries such as cakes and cookies if you want a bit too.
I ordered a Thai Green Tea Lemonade and my friend ordered the Blueberries Royal. Both drinks were served in cold and both were delicious and refreshing for a hot summer day! Between the two, I would prefer the lemonade more because it is not as fruity as the Blueberries Royal and if you know me, I’m old school and prefer regular teas! This place also has chess (yes just like the elementary school days!) for their guests to enjoy and most importantly, WiFi that works with decent speed! This is key because I was getting pretty weak receptions on main street Newmarket!
Next time I am around, I will for sure drop by and try other drinks.

I went here wanting to try something different and was amazed at the variety of beverages this place offers. It ranges from bubble tea, iced hot chocolate, baked goods, loose leaf teas, iced teas and more. The opportunities were endless! I had the tropical iced tea and it tasted great! They give you the option of adding extra toppings such as tapioca and fruit jellies which adds greatly to the drink. The prices are reasonable as well and there are many flavors to choose from for the iced teas. The staff was very knowledgeable and helpful in choosing a drink as well. I would definitely come back again and try another flavor

Watered down drinks to celebrate their first anniversary? Seems that the «half price» deal today gets me half the flavour. Normally I need to add extra syrup for a solid flavour, but today extra syrup tasted exactly like normal syrup-​very watery. Time to switch to Teavana for good. It’s a shame…

I was invited to a business meeting at The Fresh Tea Shop and I LOVED it! Beautiful pictures of local artists on the walls, fireplace, modern ambiance, friendly service, soft pleasant music…
Now about tea. Big selection of hot teas! Loved my Japanese green. They also have a lot of cold tea drinks. The selection of pastry is not big but my friend had muffin and loved it.
Highly recommend for tea lovers or anyone who needs a place to meet with friends.

Absolutely love this place… I always feel refreshed after having a nice cold beverage from here. Inside looks very neat and a nice place to just hangout.

Nice to run in and grab a drink, or to go upstairs and sit. Nice atmosphere.
I haven’t tried a lot of the drink options as I’ve kind of fallen in love with the cranberry tea with juice pearls.
Looking forward to visiting in the summer heat for my fav drink and walking along Main Street.

This was my second time at this tea shop and, unfortunately, it will be the last time I give this place my business! My first visit was very pleasant the service was a little slow but the girl who was working behind the counter was very friendly and knowledgeable about the company’s products so I did not mind slow service. I brought my husband and 3 children here as we wanted to take the kids outs for some warm drinks and snacks. I had told my family what a nice spot this was and I like supporting local businesses instead of always supporting the big chains.
When we arrived the place was not very busy the kids wanted hot chocolates with whipped cream and we were told they were out of whip cream and they were also out of milk. My husband ordered a cup of loose leaf tea and the server gave him the wrong kind, the server apologized and gave him the correct tea. I ordered a small coffee and noticed as it was being wrung up it was put in as a cappuccino which was $ 3.50 I asked about this and the server said the cash register did not have a coffee button. I thought to myself $ 3.50 for a small coffee in a paper cup! After paying and waiting over 15 minutes for the other server to run to the store to get some milk we finally got our beverages. No apology for the wait whatsoever! I also ordered 4 cookies and when I went up to the counter to get them there was only 2 cookies on the plate the server accused me of only ordering 2 cookies and I would have to pay for the rest. Considering the wait and mistakes that were made the server could have at least offered to give us the 2 $ 1.50 cookies for all the screw ups as we had already spent $ 23.00 for 1 coffee, 1 tea, 3 hot chocolates and 2 cookies. Common sense you would think! All while this was going on the 2 servers were both fixated on the movie that was playing on the TV not seeming to care about the customers. I am never one to complain about service as I too have worked in the service industry and usually I give the establishment the benefit of the doubt as I know what working with the public can be like but this place was ridiculous! I give this place another year and it will probably be another downtown Newmarket business that goes under!!! I won’t return and I will spread the word!!!

I like a lot of things about this shop. It’s different than the average tea/​coffee shops around Newmarket. The location is perfect — downtown Newmarket where a lot of new business is booming. I really like the layout and décor of the shop also. You order on the main floor and the seating is upstairs (along with the washrooms).
There is a huge variety of drinks — bubble tea, regular tea (hot and cold) as well as coffee for the non-​tea drinkers. Only giving it 4 stars though because I’ve been here several times and service has only been ok at best.

Opening Hiccups
I went here in August with two girlfriends. They ordered drinks only, while I ordered a sandwich and a tea. I imagine after some time this place will smooth out its creases and will operate nicely. The wait time for the sandwich was long, even though it was premade! Better time management skills by staff is essential but I would think this will correct itself and am willing to give it another go in a few months. As far as food and drink quality — it was pretty fair! I am not a bubble tea drinker but they have tons of different options if you too aren’t a fan. When closing time was approaching, my friends and I felt unwelcomed and left. We still had 30 minutes before the doors locked but I guess with it being summer and all, the staff was anxious to get out.
I’m going to ride this one out and return in a few months. If you’ve been following any of my reviews, service alone will make or break an experience, regardless of taste. I think this business has potential and will try again soon.
EDIT:
I’ve been here a few times since and have really enjoyed their drink and food options. The staff have improved a bit but not by much. I will continue to go as I really like the tea.
EDIT:
After a few more times of paying this shop a visit, it’s really grown on me! I go out of my way to grab a matcha latte from here. Plus, this is how I learned of Sweet B’s treats. Give it a try, you won’t be disappointed.

Spent the better part of Sunday morning at this location. A lot time and love has been put into this location to make it magical and very welcoming. Love the selection of teas and the service was excellent. Will definitely be going back.

Looking for a place other then the usual coffee houses, then you should try The Fresh Tea House on Main St. Newmarket. I love bubble tea. While there’s are not the authentic Asian Bubble tea. It was very good. I had the mango fresh tea with tapioca balls. Nice atmosphere to sit and chat with friends. I previously thought seating was limited but was pleasantly surprised to see how much seating there was upstairs. Store is bright and has a nice energy flow. Would recommend to my friends.