Holiday Inn Express & Suites Newmarket

I have never had such terrible service EVER!
I arrived at this hotel and the very first thing that hit me was a noxious smell emanating from the carpet which must have never been cleaned because it was so over powering I had to comment.
As a model/​actress I was booked out of town for a two day shoot so the production company paid for my room for two days. They sent me all the necessary info including the fact that the company card was on file however upon checking in the rudest lady (Keeley was her name) basically scoffed at me and claimed that I required a second credit card or $ 200 deposit. Even though the room was pre paid and I had an email with all the info proving this however she continued to giggle at the fact that I was now stranded.
She barely made eye contact and seemed to enjoy the fact that she was making things difficult… Continuously chuckling as if this was her sole source of amusement.
So at this point I am stranded after driving over an hr, I get to wait for the production company to clarify what I’m sure was pretty clear to begin with.
If your looking for a clean place with adequate customer service, THIS IS NOT THE PLACE FOR YOU.
UPDATED…
Once I finally made it to the room I was hoping the star rating would increase however if I could give them zero stars I would have. The room itself was pretty unkept with dead flies in uncleaned window you couldn’t even open a sliver for air. Which was actually desperately needed as the room itself smelled rank; after some investigation I discovered the smell was coming from the fridges freezer which they clearly had not cleaned and de thawed over and over making the smell worse every time.
The beds seemed clean on inspection however the right top corner of the left bed (right by the end table on the corner of the beds mattress) had a large stain either wine or vomit that could not be sufficiently removed.
The bed appeared comfortable enough with varying pillows from soft to firm however getting a good sleep in it seemed impossible! My neck and back were getting progressively worse every morning i woke there and I was forced to stay here for 3 days so you can imagine how bad my back was upon leaving.
The thermostat in the room seemed to be malfunctioning, many crew members complained about this fact as well.
The amenities were not impressive either with a TINY super run down and unclean exercise room they advertised as anything but was situated beside a small but seemingly untidy indoor swimming pool I never dared venture into.
A breakfast at McDonalds or any fast food place would have been ten times better as they were serving some mushy scrambled eggs I was pretty certain was anything but eggs. I don’t mind having to pay for my breakfast and don’t expect much for free but if they’re saying they offer breakfast I would expect food.
And lastly again the service here is THE WORST I have ever encountered. After complaining because of the horrible service management began harassing us to «talk» to us when I was on a very tight shooting schedule and could not take the time as I said to wait around to discuss what they should already be aware of. Not only that but after being fully informed that I was with a production company that had the corporate credit card on file they continuously kept slipping a daily bill under my door even after going down to clarify to which they said it was a mistake HOWEVER the very next morning there was yet ANOTHER bill addressed to me.
This hotel has to be the dirtiest Holiday Inn I have ever had the misfortune of visiting and the customer service only made it that much worse

I travel alot. Professional and friendly staff. Clean and quiet hotel. Standard breakfast, not the best, it can be improved, I had worse. Once you accept how much you paid, and you are not in a 5 star resort, the place is pretty good. The bed can use more soft pillows (maybe the front desk can provide but I did’t ask). The AC is too strong for the room, so we turned it off completely during the 2 night stay.
I will stay here again.

Unfortunately this is one of only three or four hotels in this area. As with most things in the area it is way over priced and only mediocre at best. The wifi and wired ethernet internet connections are subpar. My cell phone internet is ten times faster. The hotel made no effort to resolve this issue. I need to have good internet and this is a first world country in the 21 century and there is no reason that they cannot provide good internet service. Nice hotel but don’t stay here if you want to use the internet.

on business again in newmarket, this time i thought i’d skip across the street and give holiday inn express a try.
verdict: should’ve stayed at comfort inn.
not a fan of the weird green /​blue /​strip club like lighting effect outside the building. now onto the complaints:
1) i found the room to be much much smaller than comfort inn.
2) the restroom fan was blaring loud, sounded like i was showering with a turbine.
3) the breakfast was straight up sad. something’s not right with those hash browns, they tasted like cardboard. the eggs? microwaved.
4) upon entering the hotel it reeked chlorine. have fun dipping yourself in chlorine!
5) horrible blow dryer, died on me the first night. i was trying to hurry the eff up at 12 am to dry my hair so i can wake up early for work tomorrow, couldn’t do it because my blow dryer was broken.
6) spotty wifi, at 12:30 am i was trying to get work done and wifi was not cooperating.
but yeah, i’m going back to comfort inn next time.

This is one of the better hi I have stayed at because if the friendly staff, clean and modern rooms. I also love when they have cookies because some don’t. Coming from the states I saw the thermostat is in Celsius so had to pop out the iPhone for a conversion. I will be coming back to this hotel again for a good stay. Breakfast was alright even though I just had a yogurt and fruit.

Clean and friendly with modern rooms. Nice breakfast buffet. Will stay again.

The HI express is a welcome breath of fresh air in the stagnant mere of accommodation in Newmarket. The place is new, the desk staff properly trained, the rooms of a reasonable size with good quality linens on the beds. The hotel was clean and seemed well managed.
The wireless internet signal could have been stronger but it was consistently available. I didn’t brave the breakfast, after all, one should not push one’s luck … particularly when it comes to breakfast in a budget hotel.