Zoom Hair Studio

Ivy did a very wonderful job but it was insanely overpriced. I was told that because my hair was thick, they had to add extra product and this is why I was charged $ 100 more than quoted. My total price was $ 248 for a chin length perm. Professional services but I know a couple of other places that offer the same quality and stick to their quotes or at least warn the customer ahead of time. I was a first time customer also and prepared to shell out $ 150 to 200. $ 250 is just ridiculous and daylight robbery for a short perm. I will not be returning or recommending this place.

I have been coming to Zoom for all of my hair needs since moving to New West, and I would recommend it to anyone looking for great service, quality hair cuts and colour. Lindsay is amazing and I always leave extremely happy and impressed with my hair. Her passion and energy show through her work and she is a pleasure to be around. Thanks Lindsay!

I’ve been going to this hair salon for 2 years and have not yet been disappointed. My usual hairdresser is Amanda. My hair is curly and very thick South Asian hair that can be difficult to manage.
Firstly, I really like the atmosphere. It’s modern and funky. It’s very clean. It is small and the stations are somewhat close together, but I actually don’t mind because I think it creates a more fun and open atmosphere. They also have a very well-​behaved and adorable dachshund dog that hangs out in the salon, which I love because I’m a huge animal lover. For anyone that doesn’t love dogs, don’t worry, the dog definitely doesn’t get in the way, haha.
The service is also great. Because of my unpredictable work schedule, I have been late for a couple of appointments and they have always done their best to be nonjudgmental and accommodating. My hair stylist Amanda is very friendly and courteous. She takes time to sit down with me and listen to what I want each time I come in. She also always offers me a glass of water, coffee or tea. I have not had as much interaction with the other staff. The owner did ring me out once, and she wasn’t as friendly as Amanda, but perhaps just has a more quiet personality.
Finally, the actual hair care has always been good with Amanda as well. From the beginning of the service, she gives an amazing head massage that feels wonderful. She also is quite meticulous and pays attention to detail when doing hair, which I love. She takes the extra time to go out of her way and make sure that you are happy, and she has high standards for making your hair look perfect. She has never made me feel rushed even when the appointment runs over time and I know that I’m often the last client of the day because I tend to book later appointments. She has given me haircuts as well as blowouts and updos, and I’ve been happy with all of them. She knows how to handle my very thick and unruly curly South Asian hair, which many non-​Indian hair stylists often find intimidating. At many other places that I’ve gone to, I’ve left the hair salon with a poofy fro, but she always makes my hair look great and flawless.
Pricing wise, I find this salon to be a lot more affordable than many others that I’ve been to with just as good of an experience. I also love that you can book your appointments online as I often find myself booking stuff at 11 pm right before I go to bed haha.
Overall, it’s been a great experience, and I will be going back as a loyal customer. I would recommend the salon to others as well. Thanks!

I went in for a cut last night after letting my hair grow way too long. I looked at the decent reviews on Unilocal and decided to try Zoom (it’s located so close to home, and that was an added bonus too.) Amanda was kind and fun to chat with, but after a quick glance at the picture I brought of the cut I wanted, she went off in another direction. The layers she cut were too severe and too short, and nothing like the picture I brought in. In my shock after the cut I went home and thought that it might be salvageable, but my cut is so short that I don’t think I’ll be able to blend/​tame those layers.
I’m really not a person who is attached to my hair, often going through long hair phases only to chop it all off. However, my cut at Zoom upset me so much after the shock wore off that I cried in front of the mirror a little. I’m wishing I didn’t go, or perhaps had another stylist. :(

I’ve been to Zoom several times over the past few years, and I’ve never gotten so many compliments on my hair as I have after my latest cut with Lindsey. She listened to my various hair obsessions and gave me a gorgeous bob that I don’t even really have to style in the morning … just wash it, dry it (sort of), comb the bangs, primp with a little sea salt spray (mmm) and off I go!
I’ve also had my hair done by Ivy a couple of times, who not only knows what’s up with styling short hair and bangs but is also very bubbly and fun to talk to. Since Ivy has been on mat leave, my one disappointing experience here was another junior stylist, but she seems to be gone now.
It is a very small salon, so you do hear everyone’s conversations while you’re there and that can be either annoying or wonderful. I like that they always seem to be playing 90s music and it’s just a fun atmosphere with good people. And of course, there’s Zorro, the hyperactive canine greeter. Does every hair salon have a dog in residence or do I just gravitate to the ones that do?

I got a haircut yesterday from Jason and I am beyond pleased. I’m the kind of person who avoids getting a cut until my hair is totally ratty because I generally don’t like how my hair looks after a fresh cut and prefer to let it grow out for a long time. Because of this I have not had a regular stylist in years. I’ll pretty much go wherever. However I LOVE the haircut I received yesterday. Jason was very attentive and really listened to what I wanted and asked lots of questions about how I wear and style my hair. He didn’t try and push me into anything I didn’t want, but he did make a few suggestions about what he felt would work great in my hair while still staying in my comfort zone. I left the studio feeling great, and when I woke up this morning I could not stop looking in the mirror and tossing my hair around. I’ll definitely be back.

I got an awesome cut and style by Jeffrey this weekend and I could not be happier! Best haircut I have ever gotten! Highly recommend Jeffrey at zoom salon!

I’ve only ever gotten good service here. The range of cuts and colours that I’ve seen their staff perform are impressive, and the atmosphere is very friendly and welcoming.

I went to Zoom for the first time a couple of weeks ago and Natalia was fantastic. In the past I’ve very rarely been 100% happy with a haircut, but after living with the cut Natalia gave me for a couple weeks I’m still completely satisfied. She really listened to what I wanted and knew exactly what would work with my hair texture.
In addition to her excellent hairdressing skills, Natalia was very friendly and down-​to-​earth. I also really like the salon space, it’s cozy and well laid out.

I got to visit Zoom for the first time today and I was absolutely thrilled with my service! I had an appointment with Jeffrey and I arrived a few minutes early for my appointment, he acknowledged me the moment I walked into the salon and mentioned that he would be with me in a few minutes. Not long after, the woman at the front desk took me to the back to get a robe on and show me around. Jeffrey was laid back and calm, asked what I was looking for and when I told him gave me a few options. My goodness… amazing head massage while getting washed, lovely detail to my hair, used very little product and my hair looks fantastic!!! The whole experience was chill and relaxing, and the price was reasonable! I will for sure be returning to this hair studio!

I would like to preface this review with the fact that I am an extremely picky customer, as I’ve had many horrible experiences with so-​called stylists.
My husband and I have been seeing Jeffery at Zoom Hair Studio for the last 6+ months and we have never been happier. After a horrible experience at a salon here in New West, Jeffery corrected my hair colour and I’ve been going to him ever since. He listens carefully to what I want and offers solutions to any of my concerns — he even makes sure I’m not making rash decisions, which is always nice; you can really tell he cares.
Not only has he worked wonders with my blonde hair, he has given my husband some of the best cuts too.
My visits with Jeffery are always something I look forward to; not only does he make me feel good walking out of the salon, he makes the visit fun.
I can not say enough wonderful things about Jeffery and Zoom Hair Studios, if you book with him you will not be disappointed. Finally a first class salon/​stylist in little ol’ New Westminster.

Amazing haircuts every time, coupled with a nice modern atmosphere, great staff and the friendliest dog in the world

Simply the best for color, highlights, cuts, you name it. Natalia and her team are top notch. I’ve recommended to others and they were super happy with the services they received. Convenient location, friendly service, cool salon and wonderful hair products from Davines and Kevin Murphy. And you can visit with Zoro the Dachshund. He’s the cutest!

I came in for a basic eyebrow clean-​up.
When I walked in, I introduced myself to the person who turned out to be the esthetician. She actually stood there for two or three beats and gave me the most obvious head-​to-​toe size-​up I’ve ever seen. It was weird. And uncomfortable.
Once we’d gone back to the esthetics area, I explained to her that I needed a clean-​up, and any extra tweezing/​waxing as she saw fit for symmetry. She responded back «Ok. I’ll see what I can do.» I really should have just hopped off the bench right then.
She did an okay job on my brows; I’ve had worse, and I’ve had way better. But honestly, the entire experience was just so awkward and weird that I left wondering if I’d sprouted a pair of antlers, or something.

I was very happy with my experience at this hair studio. Even though I was a bit late for my appointment with Natalia, she still took me in without a hint of annoyance. I was greeted with a friendly smile and she listened carefully to what hair cut I wanted. She even gave me a glass of water, how lovely! She had me wear a robe over my clothes and then shampooed my hair along with a very relaxing massage.
After my cut, I absolutely love how my hair turned out! She didn’t cut it too short or left it too long, it was the perfect length. As she was showing me my finished hair, I noticed that she remembered everything I asked for because she pointed everything out. We also had a nice chat and she made me feel welcome and comfortable.
She actually had two other customers come in for hair coloring and she moved very efficiently and was able to attend to everyone without rushing anything. While someone else blow dries my hair, she was tending to the other customer. And as their hair color sets, she came back to finish off my hair. We even had time to take a picture together! Very good time management right there and nobody had to wait for too long.
As for the environment, the interior looks very modern and professional. The studio was clean and they had bag hooks/​holders on all stations. I read a previous review on here talking about not having space to put their bags – now they do! It just shows that the owner takes suggestions and concerns into consideration and finds solutions for them.
I really like how the stylists were focused on their work and kept a professional environment, unlike other salons where they just endlessly chatter with one another and not pay attention to the customer. That wasn’t the case here.
Overall, I had an awesome experience and will definitely be coming back! Thank you Natalia! :)
PS: the chairs were SUPER comfortable! Felt like I was sitting on a couch while having a haircut: P

Quite disappointed with services here. Asked for an ombré color with caramel going into blonde. I explained that I had no color on my hair (only highlights) so she used one application to do my entire head.
I specified over and over again that I wanted NO RED. It works on other people, but not on me. No red. Not a hint of red, or orange, or copper, or strawberry blond. No no no red. No problem, she said, we’ll just use a toner wash if it appears red after the color.
After the wash my hair has zero blond. Only an all over caramel color. The stylist told me this was my fault as there MUST have been color on my hair. Sarcastically discussed this with another stylist in front on me and rolled her eyes which I caught in the mirror.
She applied bleach and let it sit.
STILL no blond. Just now a lighter caramel color. Quite disappointed $ 190 later.
Went home and noticed all the copper. Flipping my hair over, the underside was copper. As were chunks of my ends.
Talking to other stylists afterwards and they confirmed that I did not have previous color on my hair. Even if I did, she should have given the bleach more time to push through red into blond.
The worst was how the stylist made me feel like compete sh*t. I’m sure they get people all the time that say they have virgin hair and DON’T and I’m sure that’s frustrating. But at least wait until I’m out of earshot to blame me and roll your eyes at your co worker.

I’m constantly (pleasantly!) surprised by what my neighbourhood of downtown New West has to offer in the way of shops and services. Zoom opened shortly after we moved here – as it was being fitted out, I was intrigued by the brash and fun design that seemed to be shaping up inside. I walked past every day on my way to and from the skytrain, and resolved to check it out as soon as it opened. Bully for me! For my first cut, I had Vanya, and she did not hesitate to give me the punky pomp I wanted. While she was away on a sabbatical, I had several cuts by Ivy, who also did a bang-​up job.
The salon is beautiful and brilliantly maintained. There’s no chemistry lab stink when you walk in, due to their commitment to the most eco-​friendly products they can find. Even their retail products (Kevin Murphy) are reasonably priced – I’m so accustomed to salons using B+b, which is always prohibitively expensive.
All in all, a really wonderful local spot that I’d like to see stick around for years to come.

After moving from Vancouver West End to New Westminster, I wanted to find a new hair stylist. I found Zoom through a rave review post on twitter. I’ve been going to Natalia for a about a year now. She does great work, and all the staff are pleasant and personable. I’ve never been disappointed.
Highly recommend!

Due to traffic, my stylist was quite late. While this wasn’t a great thing, the way that Zoom dealt with it was admirable. The staff was very attentive, offering me water, etc. and once it became apparent that my stylist was really going to be late, I was given a complimentary hand massage to help pass the time!
Now for the truly important stuff: The Hair!
My hair is wavy when it is medium/​short length, but by the time I get around to getting it cut it is usually a bit long (so fairly straight, with only a hint of a wave). Despite me giving advanced warning, most stylists will layer my hair, which will then curl, and then I end up with a pseudo-​mullet. I have gone to many different stylists and am always both nervous and hopeful when visiting a new establishment.
I *think* that I saw Amanda (I’m truly horrible with names), but regardless of what her name was she listened to what I told her and, miracle of miracles, when she was done my hair did not evenly remotely resemble a mullet! Even after washing it at home it still looked good.
My friend also got her hair done here at the same time (with another stylist, obviously) and she was also very pleased with her cut. Her hair is quite thick and she is prone to ‘triangle head’, so she requires a fair amount of thinning and has not always been pleased with the results from other stylists.
The fact that both of us, who have difficulties getting good cuts, were satisfied with the results here says something pretty good about the place, I think! I will definitely be returning.

This past week I finally decided I was going to go for the short pixie cut and before I could change my mind I looked all over for a salon that was open that night, a Monday, but alas that wasn’t to be the case. Of course, since none in my area were open on Monday I thought I would come to my trusty friend Unilocal and check out the reviews for a new shop that had opened walking distance from my home. No I have a regular person I go see but last time she wasn’t available and this time she was gone until the end of the month so I didn’t feel so bad going somewhere else. Mostly, I was nervous as H.E. Double Hockey Sticks because I knew I would go short and I was going to try out a new place, with new people, essentially uncharted hair territory.
Now as mentioned before there weren’t any open salons on Monday, that had good reviews, and so I checked out the websites and wasn’t I pleasantly surprised to see I could book online. Oh ya, I can book my hair appointment online AND get emails confirming the booking. Booo ya! Extra star just for this. Oh did I mention that you can book a specific stylist too.
Since I hadn’t been here before I wasn’t overly choosy about which stylist I got but I did read the bios online of each one and I was definitely satisfied with the abilities based off that. I got the pleasure of booking with Ivy and I was not disappointed at all.
Ivy was fantabulous! She understood what I wanted, asked a lot of questions and gave great input on what would and wouldn’t look good on me, especially since I was going so short. She was a lot of fun to chat too as well. A lot of experience and fun. Needless to say she has a new client, me!
Then there were the little extras, IE. being a green salon, high quality products that are sulfate free (which is VERY important for me), a nice little robe to put over your clothes so you don’t get hair and what not all over the place AND it’s dog friendly. I probably wouldn’t bring my dogs as they might destroy the place playing but it’s nice to know they are embraced. Now how embraced, I don’t know as I wouldn’t try with my two 4 legged idiots.
In the end, they have a new customer and I am looking forward to coming back for some basic spa stuff before I head to Mexico. Oh and there is a 10% off with a Unilocal check in. I didn’t want to use it this time but it’s nice to know it’s there.