Lisa’s Bridal Salon

Excellent selection and the service is outstanding! Special thanks to the manager who helped me find my dream dress in a definite time crunch

My 17 year old daughter and my wife went here this morning with high hopes to find a dress for the graduation prom. They tried about 6 dresses and received awesome customer service from Carly. They knew what style of dress they wanted and received great advice from Carly. They did buy the dress before leaving in a grape color but my daughter wasn’t 100% sure on the color choice. After we came home, she wasn’t confident that that was the color she wanted so we called back Lisa’s Bridal to see if they had any sample dresses in the two colors she had trouble choosing between. Marnie even offered to bring some swatches over to our house to help us decide. Eventually they went back after much deliberation and was able to decide to on a wonderful eggplant color. All in all the service was amazing and they really accommodated us to ensure we had exactly what we wanted. I just want to say thank you so much to Lisa’s Bridal team, Carly, and Marnie for their great overall experience and kindness and understanding.

I came to Lisa’s Bridal with my wedding party to try and find my wedding dress for my wedding this summer. I had an appointment and upon arrival the place was packed. There were lots of girls in the store also looking for prom dresses and others looking for wedding gowns. My consultant was Rita and she was pretty helpful. We were escorted to the back area for my fitting room. I showed Rita some pictures of what I was looking for and she was able to find lots of dresses for me to try. They have a great selection of dresses to try. Only thing is all the dresses were size 8 and up so I was swimming in all of them (I have a petite frame). Rita was able to clip the dresses for me to show how it would look if it were in my size. Although some of the dresses were still too big after being clipped as snug to my body as possible. Overall, helpful staff and great dress selections.

Just got my wedding dress from here and it is stunning! So happy I go the dress it is stunning replica of Berta! Couldn’t be happier and it’s a rush order, for my wedding in March.

Lisa’s Bridal was the second bridal boutique that I visited during my bridal and bridesmaid dress shopping experience. My maid of honor and I originally went in to just try on bridesmaid dresses, but the front desk lady was so sweet that I didn’t want to disobey her when she simply said my maid of honor can try on dresses after I do.
Anyways, Lisa’s Bridal has a HUGE range of dresses to choose from, especially for a budget from $ 1000-​$ 2000. I tried on many dresses, and my consultant Dianne was a doll! She was so sweet and so kind and I loved spending every second with her. I finally tried on an Allure Bride gown and it was everything. I got emotional mostly because my Mom wasn’t with me that morning, I looked good in a dress (I’m 4’10 and I had embedded into my mind that nothing would look beautiful on me because I’m child sized), and Dianne was overwhelmed with how gorgeous I looked in this dress. Dianne also helped my maid of honor and I find bridesmaid dress and she tried on lots!
Sadly, I did venture out to other bridal boutiques in the Vancouver area and I found my dress at a different location. But, if I hadn’t found anything else I would’ve definitely gone back to Lisa’s Bridal to pick up my Allure Bridal gown! So for those of you looking for an emotional, sweet, and affordable experience, go to Lisa’s Bridal in New Westminster! The team there is just lovely! :)

BRIDES BEWARE***
This Bridal Salon does NOT even deserve one star. The customer service and product quality our bridal party received from this establishment was disgusting. Our overpriced dresses came with defects and when we had to drive an additional 1.5 hours from Kitsilano to right THEIR wrong they refused to compensate for any time or inconvenience. Not that we would normally expect things like that but our dresses came in almost two months later than they originally said, leaving us to use three different seamstresses to alter five dresses in the short time before the wedding. As the alterations were being measured on the Maid of Honours dress is when the defect was noticed.
All in all they’ve made this beautiful experience stressful and angering. The manager is rude, abbraisive, condescending, and disrespectful. Please save your pockets and your patience! Try one of the MANY other surrounding bridal shops

The staff was helpful at first but were not very well trained in measuring apparently. The size they measured for my dress was wayyy off and when I went to pick up my dress they were rude and even asked me if I put on weight when I had actually lost weight. There was also beading falling off the dress i ordered ($ 600 dollar dress btw) and when i asked if this was broken or something they just said no nothing wrong when clearly it wasnt right. They made the mistake of only measuring one part of my bodice and neglected the rest causing the sizing to be off. Not a fun experience.

Erika was my consultant and she always welcomed me to revisit the store to retry the dresses I was interested in. Not pushy at all and would actually listen to me, she even replied my email on her day off.
I originally got my wedding gown at Lisa’s but suddenly changed my mind after one day I paid the deposit.
I sent a message to Lisa’s on a Sunday (they were closed) and told them I had changed my mind about the dress and would like this other one instead (another brand Lisa’s does not carry). Nelson (manager/​owner) replied me right away and told me not to worry and was assured «we would figure something out».
Nelson had my original dress order on hold and phoned me back the next day and told me they would try to order the dress I want. Unfortunately, they couldn’t because the dress I wanted wasn’t one of the brands they carry.
No words can describe how thankful I am to have Nelson and Erika helped me out during the time I was panicking about my dress order, Nelson always replied my messages on facebook to keep me updated and everytime I wanted to try on more dresses Erika would tell me no problem and just email her pictures of the dresses.
I was so lucky because Nelson made an exception and allowed me to change my order /​exchange (after signing the contract for no refunds/​exchange). When the exchange didn’t work out, instead of keeping my 50% deposit and telling me to choose another dress at the store, Nelson gave me a full refund so I have the option to search for that dress I want elsewhere.
With all the time and work Lisa’s had spent on me, I really didn’t want to go elsewhere to make another purchase.
I am truly thankful that Nelson helped me out so much as he was extremely caring, accommodating and most of all he had placed me ahead of the business to ensure I am happy.
I will definitely recommend brides-​to-​be to visit Lisa’s Bridal I’m sure you will have a good time there, stress-​free wedding dress shopping is what we brides love!
I just want to take this time to thank Nelson and Erika for helping me so much! You guys are amazing! :)

Of course I am Biased when it comes to the front desk staff as I’ve known Marnie for years, but she was very pleasant and has a calming nature.
I was introduced to Rita, who listened to what I wanted, showed me how the dresses were arranged on the hangers so that I could find the styles I wanted easily. She recommended about 3 – 5 dresses to start and I went into a change room with sufficient room to move about and that had enough seating area outside the curtain for my guests and a tissue box:)
Rita was matter of fact but sweet and almost motherly but in a good way. She was quick and attentive and helped me dress and unzip/​unbutton. She knew what worked and what didn’t by having a natural intuition and reading my body language and listening.
Not only was she very helpful and caring, when I later needed some above and beyond service (my own fault), she was very understanding and made it all work out for me. She really made my day!
More space in the changing area and mirrors would have been nice but overall that’s my only issue… a non issue, really.
Thanks to Lisas Bridal!

I’m a bit late in adding my review but I highly recommend visiting Val here if you’re shopping for a wedding gown.
My MOH and I had spontaneously decided to start dress shopping a year and a half before my 2012 wedding and we headed to New West’s wedding gown street. The first store was pretty sketchy. The second would let us look around but we couldn’t try anything on without an appointment first.
And then we went to Lisa’s.
We were able to pull samples to try on and Val took one look at me and said that she had the perfect gown. I didn’t like it on the hanger but I agreed to try it. I tried on a couple that looked bad and a couple that were nice and then I tried the one she suggested. When I stepped out of the fitting room my MOH (a drama queen) shrieked, put her hands to her face, and began to tear up. I was beaming. The gown was perfect.
I went back to try it on again later with another friend because I’d wanted to make sure it was the right one. The salesgirl tried to tell me that the size ten she had me in was perfect and that I should get it that evening. Val had already explained that I’d need to be measured and fitted properly so I didn’t let the pushy girl convince me. Avoid the pushy girl.
I went back one last time with my mom and aunt and Val took the time to help me into the dress again. It turns out that she had also helped my cousin with her dress too :)
It took about six months for the dress to be made. The ones they have you try on are just samples and they have yours made precisely to your measurements. My dress arrived about ten months before the wedding so I had loads of time. It was perfect.
Now here’s where things get even better for them. I’d been sick and my medication had caused me to put on forty pounds between the time my dress arrived and the wedding. Three weeks before the big day I went to try it on and it did not fit.
Their alterations department worked a miracle and had it altered perfectly in a week. It cost a lot — about $ 500.00 — but it was perfect. And those ladies are such sweethearts! They were so excited about everything and I got the biggest hugs from them!
At the end of the day you’ll be trying on sample dresses and yours will be made to fit you perfectly based on your shape and size when you order the dress. You will only need to alter it if your body changes in the six or so months that it takes to get the dress. Make sure to wear the shoes you’ll be wearing on the big day so that the length is accurate and try to wear similar undergarments too.
Sometimes I wish we could have a second wedding just so that I could buy another dress from this place.

Attended today with a close girlfriend as our first stop. Lorraine was so so helpful and knowledgable my friend ended up buying the 5^th dress she tried on! The staff really made the experience smooth and stress free. What a fantastic experience!

Less than stellar experience here. When shopping for my best friend’s wedding dress, we visited several bridal salons and unfortunately the experience we had here was overwhelmingly «meh». The selection of dresses was decent, but the sales consultant was not the greatest. She kind of just held back through most of the appointment, and then went into pushy sales mode when we found a dress that was «ok» (i.e. not the dream dress we were looking for). We had much better experiences at Bridal Gallery, Isabelle’s, and even (if you can believe it) David’s.

I went to a few bridal stores but Lisa’s was my second. I preferred the sales person at the Bridal Gallery because she was practical and budget conscious, and VERY patient, and the one at Lisa’s kind of treated me like I was 12, and hugged a lot which made me uncomfortable.
I ended up buying the gown from Lisa’s because I loved it. I must have had a good appointment time, because we were the only group in in the dressing area.
They were able to get my gown in really quickly and when it was in, they did the alterations really nicely, but the alterations were super expensive compared to other places that I could have taken my gown to. I just found it easier to stick with Lisa’s since the gown was already there.
Overall a decent experience.

Great dresses but watch out for ALTERATIONS! Added cups and paid to have it altered, too tight when trying on as the seamstress didn’t allow enough for the extra thickness, dress fit perfectly before the cups. Said I must have gained weight, NOT. Said back had nothing to do with front and not a part of the alterations… Had to pay for altering their alterations!!!

I got my perfect prom dress from here! The price was better than any other dress stores around the area. Their service was amazing and very casual. I didn’t feel pressured to buy anything and they were quick to help me zip up or tighten the dress while I tried them out.

Lisa’s Bridal was the 6^th shop I checked out trying to find a dress and I had the best experience with them. Wonderful people, beautiful dresses and loved the layout of the store that allowed me tons of mirrors to view every angle.
I would highly recommend going to this dress store when looking for a dress, I fell in love with one of the Allure dresses and every staff member took effort to make me feel looked after yet not pressured or rushed.

I went to quite a few other salons (including Bridal Gallery and Sposa) before heading into Lisa’s. I’m glad I went to those others first, because I really fell in love with the dresses and the staff here, and I don’t know if I would be able to appreciate them without having those «meh» experiences at the others.
They carry the Allure Bridals line which I was looking for (only place in the Lower Mainland — next closest is Victoria or Nanaimo). I originally went in to look at another dress, but the associate (Rita) picked another (similar) one for me to try, and that’s the one I fell in love with. So yeah, Rita was absolutely amazing. I didn’t feel pressured at all and really enjoyed my experience. She had great points about how things fit, and even convinced me to try a veil when I was adamant that I didn’t want one. In she came with this very delicate, unassuming one that she just tucked under my bun. (I’ve been to other places where they’ve forced me to wear these big, embellished ones that I’ve hated, so I was really surprised to like her suggestion).
They have a half dozen little change rooms with full mirrors inside, and then they have little chaise lounges for your entourage to sit in right outside your dressing room — so you don’t have to parade out in front of a bunch of other girls (which I found really great, since I can be a little self-​conscious).
They also offered me the sample at 20% off, which really helped with our budget, and the dress can be stored there until my wedding next year. Also great, they offer discounts for men’s tuxes and bridesmaid dresses for the ladies if you purchase your dress there, and they have a pretty large selection of styles!
As with all places, I would suggest going on a weekday (both of my appointments were on Tuesdays, and there was only ever one other party in at the same time).

On our trek to find my friend’s perfect wedding dress, this place was the second stop. The first store we were in had a great staff but it didn’t give off the feel of being glamorous. I came in here with low expectations but was surprised at how elegant the interior was and how friendly the staff were. There was a huge array of dresses and it was well lit all around, making it feel luxurious. Based from some reviews here the receptionist is apparently terrible, but ours was a pleasant woman. She was very courteous and made sure our needs were attended to. I guess we lucked out?
Since we’re already stopped by a bridal store, we have an idea of what she wanted her dress to look like. Our sales lady insisted she keep an open mind and had her try on several dresses that she never considered. It’s a good thing she did, because she fell completely in love with a dress design that she never even considered while looking for a style she wanted. It was right in her budget as well (her max spend is $ 1000). Our sales lady was very experienced and knew more of the technicalities of what would look good and what dresses my friend should avoid. She also told us what none of us knew: it would take 6 months to get the dress in once it’s ordered and then have it tailored to my friend’s body (8 if it was a lace gown). The other bridal store didn’t even mention this to us. Super helpful.
I guess we also lucked out in terms of how crazy hectic it could’ve been — apparently it was super busy the day before and everyone was just running around. It was peaceful and quiet that day so there was barely anyone in there (we went on a Tuesday) .We didn’t feel rushed at all.
Another thing I loved about this place is how it connects to Leading Man, which is where guys can rent and/​or buy tuxes/​shoes etc. If my friend’s fiancé decides to get stuff from there and they ask me to tag along, I’ll post a separate review for that.
They have a sale rack which we took advantage of: 20% off dresses before tax. Not sure how long that will last so if you’re shopping for a dress, go make an appointment ASAP. I think the only drawback I can think of is that they’re closed on Sundays. So if that’s the only day you can go… well you’re s*** outta luck.
Overall, I really enjoyed my experience. On behalf of the bride to be, I can confidently say she enjoyed her visit as well. 4 stars out of 5. Will I go back? Most definitely.
Edit — I KNEW I would forget to include this. This is review Number 4 of Unilocal’s 30 Day Challenge 2012.

This was my second stop on my wedding dress search. Our original appointment was at 2 pm on a Monday afternoon, but since our first appointment ran over we phoned to ask if we could push the appointment back half an hour so I could eat something. The receptionist was very happy to move the appointment, and I was very happy I had time to eat some lunch.
While waiting for the consultant, we had a great chat with the receptionist. It’s always nice when the front counter staff are super friendly, it makes the place feel really welcoming. The consultant I had was Sharon. Sharon was super fantastic! She explained how the dresses were organized by size and style, and she walked around with us to pull out a few starting options, then let us roam freely to pull any other dresses that seemed interesting. I really liked a dress on a mannequin, so she happily pulled it off for me. I really wanted to try on the Disney Princess dresses by Alfred Angelo, and while they only had two styles in stock (Cinderella and Snow White), Sharon hunted them down for me. She also found the Twilight dress for me to try on first for kicks.
The change rooms are a great size. There was plenty of room to move around and get in and out of wedding dresses. What I really liked about Sharon is that she was genuinely interested about my engagement and what style of dress I wanted. She kept going back into the store to find other dresses that she thought I’d like. She also stayed within my budget, which was great. Sharon also found me a fantastic veil to match the style of dress I like.
I would come back here in a heartbeat to find my wedding dress. I highly recommend Lisa’s Bridal Salon, and Sharon!

Came for an appointment on a Thursday afternoon. While the receptionist wasn’t the most pleasant woman, my consultant was very nice and helpful. I was shown in to the bridal area and the layout was outlined for me. I was then left to look around as the previous appointment for my consultant was not done yet.
The dresses here weren’t what I was looking for. They were fairly standard and if you’re a size 6, you have tons of options. Larger than that and you’re limited. I outlined that there weren’t any dresses I was interested in trying on and my consultant was very nice about it. She said that they were just starting to receive new stock and so to check back in the next month or so.
While not the store for me, they were very busy with both prom and bridal appointments. I would recommend bringing a small number of people with you here as large groups would crowd the store.