Bella Sposa Evening Wear

Was there for Bridesmaid dresses, found perfect ones. Bought and paid 100% upfront — ordered Oct 1, 2015. We JUST picked them up yesterday — April 13^th. Worst Customer service, unprofessional sales clerks, and Manager does not return calls — even when SHE said when she would call back with an update. Supplier shipped a dress with a mark on it — apparently back in January. Sposa, returned the dress (failed to update us), and was «waiting» for the replacement. Wasn’t until a frantic phone call in Feb placed by the bride, did the manager advise of the «mess up» — and a replacement one had been ordered right away. 2 shipments arrived, and no dress. Finally took threatening to get a refund — or have them order the dress with express shipping (as there were several american stores that could have the same dress — same brand (verified) — shipped in 3 – 5 business days. Magically dress showed up — again, only reason we knew was because we called to follow up again. When we signed the paperwork picking up the dresses — the «shipment date» was January. Sales lady spent more time wrapping a $ 15 costume jewelry necklace than she did with us and trying on the dress. Not one manager (even though they said they would be there, we confirmed a time) met us. And the Sales Lady did not apologize once. all in all — 3 bridesmaid dresses took 6 months to arrive, and the store blamed everyone but themselves.

Beautiful dresses and good service for getting fitted into the dresses. However, do not offer much suggestion in the way of other dresses to try on. Very friendly and helpful, would recommend to anyone looking for an amazing evening gown