TD Canada Trust

Ok, it’s a bank, so there’s no champagne or crême brulée or lingerie (although that’s a bank I’d give 5 stars to) but it is open Saturdays so it starts out ahead of most. My experiences with this bank until recently involved not much besides noticing how many different languages the tellers speak, and how they seem easygoing and ready to help. This weekend though, my bank card was compromised. The steps taken to protect me were a hassle unto themselves, involving a fair amount of time on hold with different departments, but they worked. Nothing was lost, and the staff at this branch, especially Tila, went above and beyond to make me feel reassured and comfortable. And then once everything was sorted she even helped me figure out some better ways of organizing my finances to save me a bunch of money. Above and beyond and truly sweet, no pressure, no sense of rush and really thoughtful. Thanks Tila for turning a bad experience on a rough day into something I can smile about.