Sofitel Montreal Golden Mile

Great hotel. Room was a good size, bathroom was large and spacious, bed was super comfortable in that I fell asleep right away both nights, tons of tv channels in English, free water, good front desk service (requested hot water, came pretty quick), and free wi-​fi (unless you want to stream stuff then it’s $ 10, reasonable). Location and price is really the key here (though price may be due to the USD CAD exchange rate). just 1 block from a Tim Hortons for coffee, 1 block from the metro, near several buses, near McGill College and a wonderful park, few blocks from St. Catherine’s and downtown. We came on a weekend when it was –20, so the actual vacation was not as fun as I would’ve liked but the hotel was definitely one of the good perks. If I were to stay in Montréal again, I’d probably not bother to look at other places and just stay here without a second thought.

Went to visit a friend who staying there so I hung out at the bar… horrible service. Bartender didnt come to see me I had to keep asking her for my drink and she didnt even know her bar menu. No smile no service, i don’t understand why she works in the service industry. Monday night 10pm February 2^nd

Except for its central location to shops and restaurants, this Sofitel hotel lacks high-​end quality amenities (the king size bed and pillows were overly worn and flat and what I believed to be a «lounging» chair in my «luxury» room are substandard — the furniture seemed like they were from Ikea) to be charging high end rates.
The lower rated and less expensive Le Westin has far superior beds and bedding and it has an indoor pool and Jacuzzi — I should have went back there!
I’ll never stay at this Sofitel again! As for location, the area where Sofitel is located is hotel row — there are tons of other hotels, offering better amenities are lower prices and equally or better location.
My supposedly 400 square feet room (which I paid extra moneys through Expedia) feels cramp and the shower is smaller than what is advertised on this hotel’s website! (But the water pressure through the shower head is very robust and great for water massages.) Misleading and deceptive advertising — the bathroom shown on this Sofitel’s website is for the more expensive Jr. Suite! No wonder there is no description or caption on the website photos.
I got lucky and stayed in a room on higher floors (after my second night at a lower floor, very noisy because of constant rain dropping on the rooftops over the second floor), providing me with some nice views of Montréal’s burgeoning skyline and glimpses of Mount Royal. But if you’re stuck on lower floors or get a room overlooking busy Sherbrooke Street, you’d be looking at an office building directly on the opposite side of the street and an ugly tall, large hotel to the left on the opposite side of the street.
Hotel Omni, where I stayed years ago, has many rooms that provide lovely views of Mount Royal and at much lower prices and the Omni is a short walk away from Sofitel on the same side of Sherbrooke Street West. The staff there is equally nice and professionally helpful. And the bathrooms are much nicer with Victorian decors.
The staff at this Sofitel is exceptionally professional and accommodating. I rate the entire staff an A but the hotel itself deserves nothing more than a C+. The in-​room «free» WiFi is slow (and annoying and inconvenient because you have to re-​register each day to use the free WiFi — I lost some work when the connection was severed at about 3 pm one day) but a guest can pay up to C$ 10 to C$ 20 plus a day for a faster in room WiFi connection and local phone calls are C$ 2, resulting in C$ 86 charges for the five days I stayed there! (I think local calls are free at Le Westin hotel.). It might have been cheaper if I had used my US AT&T hosted iPhone to make local calls to restaurants and shops. And the worst part is that this hotel keeps charging me twice on my credit card for each transaction, compelling me to clear it up with management — extremely annoying!!!
This is a very small hotel compared to Le Westin, Hyatt Regency (which I rank higher than this Sofitel) and Hotel Omni which has classier rooms, nicer furniture and common areas. I’d stay at any of those hotels on my next trip back to beautiful and culturally sophisticated Montréal! The people in Montréal, whose downtown is very much a college town mostly because of the venerable, sprawling McGill University, are diverse and very friendly even if one is not bilingual in French and English.
I’ve never done this on Unilocal but this is my first recommendation to advise folks to stay away from this Sofitel! (I had a lovely and smooth stay at the Sofitel in Nice, France!). Why couldn’t it have been the same at this expensive Sofitel!
Montréal is a wonderful diverse place for foodies (but don’t go crazy like me otherwise you’d end up spending way too much money at overrated places and funny looking food)! You’d find great food everywhere you turn in downtown Montréal, whether «underground» or above ground eateries and new and long-​established restaurants.
But I’d shy away from staying at this overpriced hotel and its overpriced restaurant — it does a huge disservice to the global Sofitel brand! Expedia did a very poor job of verifying the quality of this hotel; if it had done an inspection, it would have found out how much this hotel is in need of a complete remodeling and how badly all of the furniture and beds need to be replaced.
Renoir Restaurant, this hotel’s restaurant, too is way overpriced but the food is good, the ambiance is modern and nice but the views of outside is horrible — you’re looking directly at an ugly, large hotel (it looks like an old tenement building in NYC with iron balconies that resemble fire escapes) on the opposite side of the street; ironically, that hotel might have been better for me to stay for much less money. The grilled octopus was tender and lovely but the fish I ordered was too oily and the accompanying eggplant was slathered with way too much olive oil! The Chablis didn’t cut the excess oil on the food.

Had a good stay here. Room was nice and comfortable, though not stupendously large. I like the low-​key approach to bed-​making: basically, a nice, clean comforter. Found the bed very comfortable.
Location was okay. Looking at a map, it didn’t seem to me like a long walk to the Old City; that impression was incorrect. But there is a Metro stop one block away, and a couple of depanneurs (convenience stores) two blocks away, and a taxi stand right next to the hotel. So, in that sense, it was all good.
Real stand-​out was the staff — courteous, professional, attentive, friendly, nice, and helpful. Every interaction was lovely.
Have to take off one star for WiFi. Though I very much appreciate that it was free — data roaming rates are ridiculously expensive for users of US phone service in Canada, so WiFi connectivity plays an outsized role in one’s visit to Canada — the Sofitel’s WiFi was clunky to connect to and slow.

The sofitel has hosted us on a couple of trips to Montréal and it’ reliable, consistent, clean and contemporary. It’s a nice option right on Sherbrooke close to St Catherine’s and a 10 min cab ride from old montreal, Mont Royal, St Laurent and the old port. The rooms are spacious and some come with a small sitting area (ours did this time).
This is the perfect respite after a full day of walking, eating and dancing on montreal. You can just plop into the X number thread count sheets (not sure what count they are) and melt into the marshmallow pillows. The bed was incredibly comfortable, and really most of the time, we’re only in the room to sleep.
A couple of bones to pick: there are no trash bins in the lobby which is a little irritating especially if want to clear the cup holders of the coffee cups you’ve piled up after a road trip. Also, on the AM of our departure, house keeping knocked on the door 2 or 3 times asking when we were leaving even though checkout wasn’t until noon. This had never happened on our prior stays and was mostly annoying.
The toiletries were Le Notes de Lanvin nothing super fancy, but nice. The soap smelled amazing, but the body lotion and conditioner have a manly scent to them. They offer bath robes and slippers for your stay. (Tip: the slippers are super soft and complimentary!)
On your way out they put a couple of water bottles in the cup holders, I guess it’s their valet version of a mint on your pillow? It was a nice touch but the water was not cold… at least they tried.

I was looking forward to staying at this property but American Airlines canceled our flight (after a three hour delay) which was the last one in the evening. Obviously, the situation was out of our control. I called the hotel asking them to waive their cancellation policy and the manager (Sabrina) refused to. Poor customer service for obvious reasons!

This hotel is in a good location, rooms are decent and check in and out was smooth. But the staff were stiff and cold. There is nothing special about this place. Did not feel like our business was appreciated.

The rooms are quite nice (for the price) but the service is slipping. The food at the restaurant is overpriced and just ok (except for the croissants, which are delicious).
The gym smells horrible and is quite small.
And our visit was made much more complicated by the fact that the garage is out of service for a month or two– so instead of just parking the car at the hotel, one has to park around the corner. This is normally not a big deal, but with Montréal weather, luggage, and kids in tow, it makes everything more difficult.

I have stayed there many time. It is a very nice hotel, very posh. Rooms are large and comfortable. The lobby and bar are very nice. I would recommend NOT eating at the restaurant.
Hotel is very accommodating — for example if you don;t like the smell of the soap tell them — they will get you another (high end) variety.
Lots to do in the area.

We stayed at the Sofitel towards the end of August, 2014. We booked in the Sofitel as opposed to the other leading hotels we had on our list due to the raving reviews we saw here on Unilocal and TripAdvisor about how wonderful this place was to stay.
Our stay, however, turned out to be one with never ending bloopers from beginning to end. One would’ve thought we were being punked or something!!!
We had 2 rooms booked. A week or so prior, we contacted the hotel to give them a heads up. part of the party were arriving early and ask for early check-​in. At which point, we were advised it would’t be guarranteed but that they would do their best and it was likely that they would be able let us check in early.
We arrived at the hotel at about 11:30am on a Thursday. The door man was very friendly, the lobby area looked immaculate, warm greeting at the front desk… impressed so far.
We spoke with Peter at the front desk, who was very nice and professional, no complaint! Asked for my ID and a credit card to be attached to our rooms for «incidentals».
Just to make sure, I confirmed this was just for incidentals and that both room charges should be charged to the CC that was used at reservation. Peter confirmed– «Yes the card we already have on file will be charged, this is just for incidentals, but that the amount they would place on hold on my card would be the total price for each rooms plus $ 100.00/day for incidentals» — which he said would come up to about $ 2600.00!!! Wait what? If it is just for incidentals, why so high? Shouldn’t it just be the $ 100/​day for each room? Anyway, we went round and round and apparently it is their policy. I provided him with my card after confirming again that the card is NOT going to be hard charged unless we tell them otherwise at the end of the stay – (I didn’t want my card to be charge since we as a group have already agreed to have all the hotel charges on the other girl’s card to avoid any unneccessary INTERNATIONAL TRANSACTION CHARGES). He confirmed that they will charge whicever credit card we instruct them to charge, for this purpose it will just be a hold.
OK, so after all that, he told us our rooms weren’t ready yet, which we understood. Suggested a lunch spot for u s to try while we wait and asked for us to come back maybe around 2:30sh, as he thinks the rooms should be ready by then. Walked us to concierge to have our luggage held for us.
We came back about 10 til 3:00pm. A diff gentleman was there, our rooms weren’t ready yet. Directed us to the waiting area. 3:30pm, the rep came to us with apologies, offered for us to wait at the bar and that they would BUY us our drinks as our rooms are still being cleaned. He brings us to the bar and introduces us to the bar tender, again, extends his apologies and hands us a card and said someone would come and get us when our room is ready. Thanked him for being kind.
Sat down and Whoa! the drinks at that bar were all average $ 20 bucks each pop!!! Anyway, we order our drinks, I take a sip of mine. take a closer look and it had something EXTRA swimming on it! Wow, really??? There was a fly or a bug of some sort on my drink!!! GEEZ! At this point, I was really starting to dread having to stay at this hotel– it was one thing after another!!! Approached our server to change out my drink. so we sit around. it is 4:30sh at this point, I go back to the front desk– Different reps are there, I walk up and politely asked about our room to which she responds «Ah yes, madame, your rooms aren’t ready yet, but you are at the bar waiting correct? They are still cleaning your room, Pls go back to the bar and enjoy your drinks and we will come and get you» .5:30 still no room, not even just ONE of the rooms! 6:00pm, I go to the front desk again. still no room available! 6:15 the front desk rep comes to the bar to let us know ONE of our rooms are ready. So we get ready to leave and we were told we had to close out our tabs. it turns out they were comping our first drink. and the second one we were responsible for. Over 2 hours wait!!! At this point, we just wanted to go up to our room and freshen up as we’ve had a long day. Our fligth left FL at 5:00am, so you can just imagine.
Nightmare didn’t end there. they weren’t able to give us our second room until AFTER 7:00 pm… they ended up charging our rooms to 2 seperate cards after we had explicitly asked them at time of check-​in and then again at check-​out to charge the one designated CC. So many other issues that came up during the stay. Disspointed with this hotel, as contrary to the good reputation they have, there didn’t seem to be any initiative on their party to resolve the issues that kept coming up. For the price you pay, you can find a much better place elsewhere with more reliable service.

We came here with average expectations. They were not met.
At check in, we found the reserved room type was not available, so we were downgraded in order to get the two double beds we required.
In the room, the desk chair was broken.
Later, when we tried to leave the room, the door handle pulled straight off the door.
The front desk, and housekeeping manager all told me that the hotel manager would get back to us to address these issues; one week later — no contact.
Housekeeping never replaced the (a) in-​room glasses, (b) coffee, or © ice bucket liners. Every night, we would have to call to have these replaced. The first call never worked, so after 20 minutes, a second call was required, every night for three nights.
Local calls cost $ 2 each.
I’ve stayed at the Montréal Intercontinental as well, you would be much better off taking your business there.

Amazing hotel, home away from home we stayed in NY Sofitel and decided to try Montréal at well … The service is Ritz Carlton and the rooms spacious and comfy. They have an amazing restaurant as well … Highly Recommended!!!

As a frequent traveler, a bit of customer appreciation sure goes a long way! Nothing over the top is needed but a few thank yous and remembering my name go a long way. And a room with luxurious touches is helpful too!
We stayed at the Sofitel for my 30^th birthday while staying in Montréal. We had just spent some time at Mont Tremblant and had a pleasant visit up there. I’m Platinum status with Sofitel’s loyalty program, Le Club Accor, so that certainly added some bonuses to our visit. From the moment we stepped on property, we were greeted by everyone with a smile and a Bonjour.
Our room was on the Penthouse level which had excellent views of the city center. Not sure if the rooms facing Mont Royal are better as the views are a tad obstructed. The property isn’t brand new but it’s very well maintained. The bathroom was my favorite feature with marble throughout, a large separate bath and shower, and Lanvin toiletries. The cozy robes and towels were nice as well. The room wasn’t huge but plenty spacious and extremely clean. Cleanliness is very important!
All of the staff was incredible and I appreciated the welcome champagne and dessert. The staff checked on use each evening to make sure we had plenty of coffee, bottled water, and towels. I also loved the Keurig coffee maker in the room. Plus, the location is very convenient to the Metro and the 747 express bus to the airport. We rode transit on arrival but a taxi back to the airport since we had so many bags. It’s a flat $ 40 to the airport by taxi.
My only dislike of the property was Renoir, the restaurant hotel and bar. I’m keeping my experience separated from this review but I did not care for the bartenders at Renoir. The staff was not warm at all. Very cold and pouty.
I definitely would return to the Sofitel for a stay in Montréal in the future. I appreciated the post-​stay follow up from the management. I would definitely recommend this hotel property to anyone visiting Montréal.

Hotel was very nice. Staff where great and very helpful. Rooms where well appointed and had all the items you would expect from a 4 star. The issue I had was that I was promised a lower price, and when I checked out for the 6^th night, I was charged significantly higher. I was on business, but still, I tend to protect my companies interests and this was 60 plus dollars more then what I was told. I paid it and left a message. Got a call and I was told that was the only rate offered. Really a top hotel like this would let a business client have a bad feeling about its hotel for 60 dollars.happened.
I would stay there again but not for over 300 dollars night. The hotel should have credited me back for the 60 dollars when I complained. So I would say their customer service is lacking,

Staying at the Sofitel in Montréal was a comfortable end to my summer in La Belle Province.
The Sofitel is in a great location — in the heart of the Golden Square Mile — in the middle of downtown and very accessible.
We had booked our stay during a very busy time of the year — a few days before the Grand Prix weekend. The hotel was booked choc a bloc, but service was unfailingly polite and prompt. Kudos!
Our group arrived a bit early and we had to wait until 3 pm for the room to be ready, which was the normal time for check in, which was a bit of a bummer.
I had requested a room with nice views and we were kindly accommodated on the PH floor with sweeping views of both Mont Royal and Sherbrooke Ouest. Sherbrooke is a special street: a main arterial road that is both modern and aristocratic a la 5^th Avenue in NYC. Mont Royal was lush green and sight for sore eyes.
The bathroom was spacious and had Lanvin products which was nice.
Room service was great throughout our stay.
The concierge was very knowledgeable about the newer places in town which came very handy.
The only thing holding the hotel back is that it is beginning to look a bit dated: at least the décor is. The carpeting needs to change. I did like how they’ve incorporated scenes from the city into the artwork in the elevators and the rooms.
With the nearby Ritz having undergone a complete makeover, the Sofitel will be well served in considering slight cosmetic changes: a nip here, a tuck there never hurt!
Overall, the Sofitel is a tad pricey but it’s totally worth it as are you!

I really enjoyed our stay here. The loction is perfect and central to main attractions and shopping. We had a junior suite and I thought it was really big. My favorite parts of the hotel room: the cleanliness, the matress/​sheets (comfiest mattress ever, need to find out what kind they use!), and the bathroom/​shower-​super modern and huge. The bellhops were especially helpful and service was good. I loved our turndown servicem they have a really nice housekeeping staff. Unfortunately I missed breakfast at the hotel, but looks like htey have good options.

Over this pass weekend, I was lucky enough to be on a press trip for TASTE MTL (post here) and Tourisme Montréal (@montreal) couldn’t have chosen a better hotel for us.
Hotel Sofitel (@SofitelMontreal) was amazing, located on the Golden Mile right in the heart of the city perfect for both business travelers and art lovers alike since it’s basically away from the Museum of Fine Arts. For the foodie in me, love how it’s surrounded by all the different types of restaurants.
Love the black pumpkin décor they have up for fall, love the height of the bare branches with the chandelier in the lobby, that the first thing you see when you go in.
We each had our own room and I was totally surprise at the size of the room with the incredible luxurious feathertop and duvet sleep system… so comfy that I could have stayed in bed the whole day.
And did I mention that they make sure the room is tidy up before your return in the afternoon plus you’ll find the decorative duvet pulled back and soft music playing when you come back at night.
They probably noticed how much empty water bottles in my room, the 2^nd night they left 3 bottles for me.
Even the bathroom was rather large with both shower and bathtub.
Lower the light and light a candle, I can spend eternity in here.
And we all each welcome with a personal not and this amazing cheese plater with a bottle of Maple Syrup with was the theme of this year’s TASTE MTL
Breakfask in the hotel’s restaurant Renoir
~ L’Américain $ 29
We actually got complimentary breakfast but I have to say that this is rather pricey for what it is although it was perfectly made.
Sunday Buffet Brunch $ 49
~ In comparison to the breakfast, this was a deal with such an amazing buffet spread including oysters, smoked salmon, fish, tons of different pastries, charcuterie, cheese, roast beef, assortment of desserts and made to order omelets and waffles…
~ oh and did I mention the bottomless french press coffee.
~ The waffles are so so so good, perfectly warm fluffy and buttery goodness.
Verdict :
~ Wish they had a location in closer to home (Toronto or Niagara?!) and it would be a perfect staycation.
~ Would love to spend a relaxing day just in the hotel or even only in the room.
~ The staff was very professional, helpful and extremely friendly.

For an average joe as myself, this hotel felt very luxurious. The rooms were all neat, clean and tidy. The hotel staff were all friendly and courteous. The food and drinks were delicious. From my standard room I had a really nice view of Mount Royale. Highly recommended.

Pros: Clean rooms, comfortable beds, free coffee/​water, free wireless, friendly valets and reception, ideal location
Cons: A/​C was a little finicky, parking is $ 35/​night
Very nice hotel and I would recommend it to others. The location is great because it is close to everything but not too close so you avoid excess noise/​promiscuity. The free wireless is great so my friends and I could look for restaurants near by and things to do without paying for roaming data.
The beds are very comfortable, pillow top mattresses — I think I could sleep the entire day in them. I was impressed with valets because instead of being pushy and taking my bags, he asked if I needed any assistance.

What makes a hotel a good hotel? For me, it’s when I sleep comfortably in the bed, the staff is friendly, the location is good, the room is quiet and clean.
We got a deal on
(still expensive, keep in mind this is a 5 star hotel) and spent 3 nights here during New Year’s.
Pros: great location — moments from central downtown and a metro station; bed was great, room size was great, cleaning staff did a great job; room hair dryer was maybe the weakest in North America so I called down for another and got a better-​working one
Cons: room was always freezing; the bathroom door doesn’t shut (design feature) which is really awkward and there’s no bathroom privacy; concierge was never very helpful and almost a little rude (when I asked for a brunch suggestion all he would offer me was the hotel restaurant brunch); told us coffee was served in the lobby when we first checked in but it was never to be seen
Biggest «faux pas» (pardon the French) was that when we checked in she FAILED TO MENTION that we got FREE WIFI in the room. After a day or so of eating data, my traveling companion called down to ask about how much wifi cost — and the front desk staff still BARELY admitted that there was free wifi, mostly pushing the «$ 20 high speed internet». So don’t be fooled!

Magnifique suite avec une vue spectaculaire de Montréal
Service et sourire sont au rendez vous