Nautilus Plus

I used to train at this gym for a long time. I had a week left and decided to bring a friend and renew my membership for another year. After my training session, me and my friend went to fill out the paperwork. The girl working was extremely rude and condescending, i was so upset that i told her to cancel my account and i wouldnt be coming back, she then told me that since i had just signed the paper id have to pay a penalty. This was ridiculous i asked for her name and told her id be filing a complaint. The next day i callled the customer service number, they told me to file the complaint online, i went on to do that. I never got a responses, the person i was with tried filing a complaint and they never got a response either. i was so upset that i went on facebook to complain in the nautilus page. I got a private response telling me that if i write negative comments they will sue me lol
I can understand one bad employee at one center, considering the rest of the staff was alway nice. But what i find ridiculous is the complete lack of customer service. This is by far one of the worst run chains ive ever come across

Not able to transfer the membership to another family member! Be warned not sign up with a credit card. They get you on the hook for a full year. From a personal point of view, I think this a ripoff establishment. In order to cancel the membership you need to pay $ 200 or more. Stay away from this gym.