Fairmont The Queen Elizabeth

This is the largest hotel in Quebec with some 1000 rooms which are okay. The Brunch is over priced and not that great!

Pros:
–Quick check in and accommodating special request
–extremely convenient, located minutes away from train station, bus station, restaurants
–sheets are clean
Cons:
–out dated room, feels like the Renaissance era
–stained carpet (looked like bodily fluids)
–finding an electrical outlet is harder than finding Waldo
–2hour wait for room service apple pie and ice cream and still no where to be seen, called multiple times after the 1hour mark (pretty sure even if it was made from scratch it would have been done earlier)

Spent the weekend in this landmark Montréal hotel. Great location to explore Montréal walking. Not quite the polish of most other Fairmont hotels. Seeing some evidence of wear and tear probably time for a refresh of carpets etc. Cocktails in the lobby bar utilize age old recipes that go back to the origins of the hotel. Old Fashioned uses Canadian Whiskey rather than bourbon. Worth a try but a bit sweet for me.

Loved the stay at this Fairmont. My suite was beautiful, comfortable, and a great place to come back to. The support for our conference from the hotel staff was also superb. Our AV tech (I want to say his name was Pascal or something like that?) was absolutely fantastic, and was really engaged in the programming that was going on. He definitely went above and beyond for us and it made for a great experience.
You can’t beat the location of this hotel with the restaurants and train station below.
I would definitely come back to this hotel! It was a really fabulous stay and really lived up to the Fairmont brand.

I have stayed in a few Fairmont hotels in the past and always had great experience. This was no different. The atmosphere is always of a very high end establishment. The staff on my stay was very helpful and courteous and always available to help. The central location of the hotel itself made it very accessible and convenient to the rest of downtown. Rooms could use a bit of an overhaul or renovation.

This is not a 4 star hotel. It is surprisingly lacking for a Fairmont.
Pros:
1. Great location
2. Very friendly and helpful staff
3. Great breakfast buffet
4. Nice bar and decent food
Cons:
1. In need of renovation. Rooms are dingy and bathrooms small.
2. Internet is $ 20 /​day (what the?!)
3. They charge you $ 2 to check you bag the day you check out (first time I have ever had to pay for this).
Lots of better hotel choices in Montréal for the same price or less.

This hotel should be so much better for a supposed «elegant four-​star hotel.»
Noisy heating, small rooms, pebbly-​feeling sheets, smelly pillows, TV didn’t work, thin walls. I was horribly embarrassed to have booked this hotel for my boss and myself during a business trip to Montréal.

Excellent hotel with clean rooms, easy access to the train station, and friendly service. I came here for a conference last year and was incredibly impressed by the helpful staff, the décor, and the hotel’s upkeep.
The room rate is slightly high, especially for a Queen room that offers small space. However, everything aside from this during my stay was excellent. As a location for a conference, also, this is a useful choice.

Echoing what other people have said, the Fairmont Queen Elizabeth is a decent hotel with a few shortcomings.
The good:
— It’s located right beside the VIA train station. It’s also centrally located so it’s an easy walk to the Old Port, Mont Royal, and St. Catherine’s St.
— It has a gym and a pool (full disclosure: I did not use either)
— Rooms are clean and have Keurig coffee machines, decent toiletries and a super zoom mirror that lets you examine your pores
— Staff are nice
The bad:
— The air conditioning unit is noisy and not very strong (it sounds like a slightly less noisy gas-​powdered lawnmower)
— The rooms are small (for a queen room at least)
— The walls are thin so you can hear people talking outside
— Internet costs money unless you sign up for the President’s Club (which takes a few minutes at most).
The ugly:
— The building itself (there’s no elaborate castle-​style architecture like other Fairmont properties)

Confort food at it’s best! I have tried everything on that menu for years, but I still am a fan of the Club Sandwich, reminds me the best of my childhood. Excellent service, décor a bit out dated, quality still is great and that what makes or brakes a landmark.
Merci!

The location is convenient, but if you have stayed at a Fairmont before you will notice this location is worn. Spoke to another loyal Fairmont guest who agreed. The room we had was ultra small and the air conditioned rattled bad, no robe in my room which is unheard for the Fairmont… Like they scraped the barrel since they had booking issues.

We are in room 879 on a great summer rate. We got one fabulous suite with a king bed and a queen sofa bed in separate
Adjoining areas. Great
Views. Two bathrooms — one with shower stall and the other with a tub. Perfect for our family traveling with two kids and two adults. I just can’t understand why they can’t provide us with a rollaway as well. As our kids don’t want to share a bed they pulled straws and one got the
Sofa bed and the other slept on two chairs that we pulled together. A call asking for an extra blanket resulted in a rather ratty specimen. But otherwise the space and amenities are excellent.

I stayed in room 1240 with one King bed at $ 220 per night on a July 2015 weekend with a southwest view. Here is the pros and cons of this hotel from my experience.
Cons:
1. No free Wifi. It is $ 13 per day.
2. Poor sound proof insulation. I can hear and follow conversation in hallway and next room.
3. Inconsistent water pressure.
4. Old design room, but decent in size.
5. No microwave.
6. Max AC setting do not seem cold enough.
7. No community sauna in hotel.
8. No master light switch. Need to turn each off individually.
9. Hotel bar and restaurant is mediocre. Walk to downtown or Old Montréal for a better meal.
Pros:
1. Located at city center. 20ish minutes walking from Old Quebec and the pier.
2. Train station and underground shops are in the basement of the hotel. Train direct to Quebec City at $ 120 per person.
3. Downtown attractions and shops are within four blocks away.
4. Comfortable bed and linen.
5. Helpful, friendly, and knowledgable staff.
6. Plumbing noise behind wall once in awhile even when bathroom not in use.

Really wanted to fall in live with this historic hotel but it was rather shabby. The lobby is in dire need of an update. Rooms are tiny with too much furniture crammed inside (ended up putting the footstool for the chair on the windowsill). bathroom was ridiculously small.
For the good… Super comfy bed and pillows, ambiance and service in the bar was stellar. Great location

I did not stay hear but i’m going to the conferences From May 22 – 24 2015.
Staff: each staff member i interacted with could speak either english or french. I think this is a good thing since i can only speak English.
Food is very good: No problem other then we were very hunger and they could not keep up.
I would stay hear but the cost to stay was too hight but i like the staff!
ITs very near the train station.

Disclaimer: I did not stay at the Fairmount Queen Elizabeth. I was attending a conference there and spent a lot of time with their services and conference rooms, but not in the hotel rooms themselves.
Location: It sits atop the train station and a block away from the bus station and local metro station. This makes is amazingly convenient for any kind of travel and tourism. I stayed at a different location and I was able to get into the area quickly and easily. Superb! Also, when traveling, it is amazing to get off a train or bus and immediately be where you need to be. That’s great.
Service: I has some interaction with the customer service and general staff and they were all amiable, friendly, knowledgable, and personalities. They didn’t seem to be contained within a rigid customer service script, which was refreshing. But, above all, they were friendly and helpful. I had forgotten an item in a room when I left and the liaison for the conference found it and mailed it to me. That’s a huge deal to me! Actions like these surely show that their customer service is off the charts.
Hotel Atmosphere: It’s quite a nice looking hotel. Some of the rooms/​layout aspects are confusing, but easily navigated via the escalators. One complaint would be that the elevators were quite slow and would cause huge backups for the conference. This was, in part, because the conference was so huge. I’m not sure what a solution would be, but it is worth a note.
Overall, if/​when I come back to Montréal and I am looking for a hotel, I would certainly check this one out first. It gave me a great positive impression.

When describing the Queen Elizabeth, there are so many superlatives that one can use to articulate the experience. The one that stands out above all else is the word «service». I come back to the FQE year after year because the service is simply impeccable. Everyone from the parking attendants to housekeepers to dining and front of house staff is consistently excellent. Every request is met with a smile. Staff is genuinely interested in guest comfort and will go above and beyond to make it happen.
Our visit this weekend to the Gold floor proved the FQE to be the best once again. Staff adroitly handled our breakfast allergies, constant stupid American tourist questions, and a stained tie with efficiency and aplomb.
Aside from the service, the food is great. The rooms are comfortable and well appointed. The location can’t be beat, accessible to both the Gare Central, Place Bonaventure Metro, and the shops at Place Ville Marie. Taxis are always available.
Year after year, the FQE proves that it is well worth the price. I look forward to many more visits.

The Fairmont is a staple in high end hotels in Canada and this one is no exception. It’s in an amazing location downtown, the place is huge and the staff are very friendly and accommodating. I came here for a work stay and was in the hotel for a couple of weeks. They keep the place spotless and even when I didn’t even sleep in my bed, it would be cleaned along with my room meticulously.
The doormen are nice and the customer service is great at the front. They gave me nice recommendations for late night food and places to see when I was new to the area. My only real issue was the décor seemed very dated and the rooms were a bit small. Not a big deal as most Fairmonts have this type of decoration for their rooms, but it almost felt creepy. Overall I had a great 2 weeks here!

I thoroughly enjoyed my stay here. The rooms are small, but well designed and appointed. They are comfortable. The bed is the most comfortable bed I have ever slept in. The Amtrak is connected to the hotel through the underground city system and this is a huge advantage. When you arrive in Montréal, you are almost already at your hotel. The location is perfect for shopping and anything else you want to do. Join the President’s Club online before you arrive at the hotel and you will get your high speed internet free.

Had a surprisingly bad experience at this Fairmont in Montréal. Typically, in Canada, you can’t go wrong with the Fairmont for quality, location and service. Unfortunately, this Fairmont probably requires a managerial overhaul in addition to some renovating. Our story of checking in there is a parody of mishaps.
We left home late due to long days at work, meaning that we didn’t arrive at the Fairmont until about 1:30am. However, this was anticipated and we pre-​paid for one of our nights in advance and checked in earlier in the day using the President’s Club Fairmont iphone App. I’m well aware that hotels oversell rooms, but I figured that since we had prepaid, checked in and were President’s Club members, this wouldn’t happen to us.
Wrong.
Check-​in was marked by very slow and unhelpful service, wherein it was explained that there was no room for us except for one with a small full-​sized (double?) bed. Since we had prepaid for a king room, this was disappointing — especially when you’re totally exhausted and just want to go to sleep. They made a concession: stay in a suite room tonight, and then we’ll switch you to a King room the second night. We really had no choice. We took our bags up to the suite and the keys didn’t work. I went back downstairs (my partner in crime was too angry to interact with the staff at this point) and the front desk apologized, did some re-​magnetization, then gave them back. Took the elevator back up, and it didn’t work. Had to go back down AGAIN, explain the situation. The manager told us that security would meet us at the room to rectify the situation.
Never in my wildest dreams would I imagine four men in disheveled suits materializing in the hallway to try to «break in» to the room that was supposedly ours. It was doubled-​locked with a chain. All four looked suspiciously at each other. What was happening? Were criminals trapped inside? Why was our room barricaded? They finally unlocked the suite from a separate entrance, at which point we heard a woman exclaim, «What are you doing???»
Security men look befuddled. «How did you get here? You aren’t supposed to be here. Did you pay for one room or two rooms?»
I stood there, at 2am, amazed that a major luxury hotel brand had made us bear witness to four of their own security men breaking into a suite filled with people sleeping already. Seriously people, I just want to go to sleep!
I’ll spare you the rest of the details, but we squeezed into that crappy double room for the night — complete with old, chipped and dirty furniture and stained carpets — and then were nicely upgraded the next day with complimentary breakfast.
We got a discount and an upgrade, but the whole process left such a bad taste in my mouth. If I’m on a budget holiday with girlfriends and my backpack it’s one thing. Not when I’m at the Fairmont trying to relax and escape. The hotel situation made the entire weekend stressful.
In summary: this Fairmont is old and overbooked in the summer. The lobby is a chaotic mess with long lines. The rooms need upgrading and the staff are unorganized. For the prices, I’d forego this and walk down the street to the Marriott. We almost did just that.