Crowne Plaza Montreal Airport

This hotel is awful. My flight was cancelled (along with many others that day), so all hotels by the airport were fully booked, Crowne Plaza was one of the very few options available to me. I wasn’t expecting much out of my stay, literally just a place to sleep due to emergency situation. Crowne Plaza failed to meet even these basic expectations.
No one offered to help me with my luggage or take me up to my room after check in.
Before I list my other general observations about this place, I’d like to share the main reason I would never come back here again: they kept booking other people into my room. About ten-​fifteen minutes after I checked in, I heard someone trying to open my door. I looked through the peep hole and saw a woman with luggage using a keycard (she also didn’t have any staff accommodating her to her room). I figured that she got the wrong door, since her key didn’t work and she moved on. About ten-​twenty minutes later, I heard someone at my door again. They were gone by the time I came to the door. Soon after a staff member came to my door asking for my keycard. He did not speak English, but after some initial French/​English confusion we were able to figure out that he received a complaint that the key to my room didn’t work and came to give me a new one. I told him that I made no such complaint, he apologized and proceeded to resolve this matter with someone over the radio. I figured that this was the end of the issue. Wrong! At a quarter to midnight I heard someone trying to enter my room (which is quiet terrifying at such an hour). I got out of bed, saw that yet another woman with luggage was trying to open the door with a keycard. I told her that the room was occupied. She was very confused and said that her keys have my room number on them. I told her she’s not the first one and sent her back down to the lobby (again, she was alone, no staff). I called the front desk right away after this and asked for them to stop booking people into my room. They didn’t even apologize! The attitude of the front desk attendant was just: «Oh, you don’t like people trying to enter your room in the middle of the night? Ok then.» This is so irresponsible!
In general: There is no minibar in the room. There is an actual fridge, but it’s empty (read: no water). No slippers, bathrobes, or shower gel. One of the telephones in my room did not work. Neither did three outlets, I had to unplug a lamp to charge my phone. One of the towels was visibly dirty, so was the bed spread. There was a used coffee filter left in the coffee maker (not in the part of it where you put coffee, in the water tank). The chair armrest was torn up and missing half of the upholstery, with all of the stuffing hanging out. I ordered room service; the food tasted fine (nothing to write home about, but acceptable), but all of the silverware and dishes were dirty and heavily used. There were tea stains in my tea cup, I had to rinse it. The fork had something dried up on the back of it. Everything had multitudes of scratches and water and oil stains on it. I felt really gross eating off of this stuff. Housekeeping tried to makeup my room in the morning before I checked out (does anyone in this place talk to each other?) My checkout process was also unpleasant. I was handed a receipt and was expected to just take this as my cue to leave while the staff proceeded to chat amongst themselves. No «good bye,» «is there anything else we can help you with,» «do you need a taxi?» Again, I received no help with my luggage on the way to airport shuttle and there was no announcement of the shuttle’s arrival.
Everything in the hotel felt old, past its prime, dirty/​dusty, and decrepit. The staff attitude follows suit.

Hôtel à réception de mariage … Le but et l’objectif de cette hôtel des années 60 – 70 de la banlieue de Montréal.
Idéal en effet pour une réception avec ses immenses luxueuse salle de réception mais l’hôtel laisse à désirer.
Les chambres sont très grandes mais les tapis sont sales et poussiéreux.
Les réceptionnistes manquent d’expériences et on demandaient une caution supérieur au prix de la chambre, un comble !
La piscine est fermé le soir, par conséquent, à quoi elle sert !
L’image de cette chaîné est très écorché à travers cette propriété.
Je déconseille cette hôtel si vous souhaitez dormir dans le cadre d’une escale à l’aéroport Trudeau car d’autres hôtels sont bien mieux placé.

The customer service was great! I cannot recall who checked us out, but he spoke with a heavy French accent, was about 5’2″, thin, light mustache. He was WONDERFUL and tried very hard to address the issues, but none of this was the front desk’s fault, but rather poor oversight on room maintenance.
We arrived late, around 8pm and most of the facility staff were gone, so we did not want to keep bothering the front desk, but we encountered MANY issues with our room:
1. There were light brown stains on the top comforter and blood stains on the middle comforter. Our bed sheet was ripped with a three inch hole in the corner and in the middle of the bottom. We tried to call housekeeping, but everyone was gone for the day, so a very nice gentleman was sent up to bring us new flat sheets to cover the stains, I suppose until the morning housekeeping staff arrived. Housekeeping did not come the next day to change the bedding and we did not want to keep bothering the very nice people at the front desk so we ended up sleeping without blankets.
2. We tried to turn on the heat since it was mid 40s during our stay and the heat was not working. We called the front desk and they sent up a nice maintenance man who brought us a portable convection heater since our in room heater could not be fixed. Surprisingly, we were not once offered a room change.
3. The refrigerator was not working and the aforementioned maintenance staff explained that the person who usually handles the fridge replacement was gone for the day.
4. We tried to take a shower only to find there was several pieces of hair in our tub and toilet and the tub was very much beyond clogged that we ended up facing the shower head to the farthest corner away from the drain since the dirty water was backed up so much that we were showering with filthy water covering our feet.
5. We found clear gooey substance on the night table… I don’t even want to think about it. We just used a small towel to cover it.
6. The hairdryer in the bathroom was covered with oil and had splotches of brown congealed liquid on the handles. We once again used another towel to hold it when in use.
7. The wall next to the bed had been recently and poorly scrubbed so there were circular scrub marks and subsequent chipping paint.
We were disappointed with this stay. Once again, the front desk was very polite and the gentleman who checked us out was wonderful! But again, I don’t know if we just happened to get the worst room by chance and the rest of the rooms are better, but for our first time stay here and for a hotel that is supposed to be 3.5 stars, it was rather disappointing to find blood on our bedding, broken heater and refrigerator, and just overall, a poorly kept and unclean room.

I stay here often for work. The TV network constantly goes out and has problems so don’t get involved in a movie. Flimsy cheap pillows. Eat before you get there… Very very expensive to order service.

This hotel was just okay. I was attending a wedding and decided to book a room since there was an open bar. I’m reviewing my stay at the hotel and not the banquet part of this location which was way superior.
The lobby is clean and well kept but looks outdated. The rooms were nice looking and the bed was comfy. Unfortunately the walls are paper thin and our bathroom door was broken. Once closed you had to pull on the handle with tremendous efforts to get it to open again… the boyfriend had a mild heart attack thinking he was stuck there. I laughed at the rubber mat they left rolled up in the corner of the tub. So 80’s and unwelcoming; these things attract bacteria and mildew like there’s no tomorrow. I fully understood why they had when I took a shower; the tub was extremely slippery! Keeping with the restroom theme, the shampoo and conditioner were simply one of the worst I’ve used. The product inside itself isn’t bad. They’re supplied by bath and body works and to be fair my hair felt and looked nice afterwards. The problem is in the bottle themselves. It’s ridiculously hard to get the product out of there. You get one good gulp and then nothing, so much waste.
Moving on to the service part of my stay. We were welcomed by a male employee who was courteous but had very visible tattoos on his hands. Call me old fashioned but it threw me off a little bit, like a mismatch between the look of the employee and the setting. They took a deposit on my credit card without warning me. Although it was corrected at check out I would have appreciated them telling me rather than my credit company sending me an email alert for the latest transactions and finding it out from there.
I can understand why people chose to come here as it is not too far from the airport but for the price I think the Hilton Garden Inn is much nicer and has better service. The only 2 parts that I could give 5 stars are the pool and the banquet hall. The pool is perfect if you’re travelling with kids, it has this huge water slide that will keep them entertain. As a montrealer I think you can book the pool for events or kids birthday party. The banquet hall was stellar! The food was delicious and the rooms were beautiful as well maintained. I’m guessing this location is a tad more into wedding business than the hotel business.

The room was comfortable and the staff syrupy friendly… However, the internet is not at all what i’d expect for the price of the stay. Last night I finally gave up on waiting on ages to load and turned off my device. They are very funny about another thing which they don’t tell you about. At 8:00 A.M. they turn all the AC units off. So if you’re sleeping in plan accordingly. I wont stay here again. I can get a room just as comfortable at a cheaper hotel and have equivalent or better internet, and have full control over the AC. Oh, I made one call to order dinner from down the road… Charged 1.61. For real… still charging for locals calls!

For the price, this hotel was great. The staff is so professional and helpful. You can exchange your American money into Canadian money right at the front desk. They gave us directions to everywhere we wanted to go and provided advise on the easiest ways to get there. Room was clean and pool was great! Slide is a blast! The hotel bar is a lot of fun and reasonably priced. Ordered hamburgers and they were delicious. All in all, I would definitely recommend this hotel. It’s affordable, clean and in a great location. Downtown Montréal is only 20 minutes away.

Stayed two nights for a hockey tournament. Place was clean. Rooms were fine. Hotel ran out of towels so that was a bummer. Bathroom was small. Elevators were slow. Parking was tight. Pool is murky, slide broke. The neighborhood is industrial, no place to eat except a terrible steak house across the highway. The worst thing was the heat– couldn’t turn it down (all the rooms are this way) so you sweat on top if the blankets. Can’t stay in the room long. We checked out early.

I wound up at this hotel through Priceline’s «express» deals for a 3.5 star hotel. No way was it a 3.5 star as compared to my past 3.5 star hotel experiences through Priceline. HOW PRICELINE OFFERS THIS AS A 3.5 STAR HOTEL IS BEYOND ME.
The bath tub paint was chipping. You could see the black material beneath the paint. It also had some odd stains. The shower curtain seemed like it had not been washed in a while (something you would find at a motel 6, NOT EVEN A SUPER 8).
The last morning, we had a final bill under our door which was higher than what I paid Priceline. When I called reception, they said that they had forgotten to take the money from priceline. I wonder what would have happened if I hadn’t noticed this.
The only thing that I was pleasantly surprised by was the room service model. It’s fairly old school as in, no delivery charge, no gratuity included. You order what is on the menu at the price + the 15% tax and that is what you pay. You can tip the delivery person if you want. (Here in the US, they hit you with tax, delivery fee, gratuity and then on top of that expect you to pay the delivery man. This makes a $ 12 hamburger into a $ 20 burger.)
All in all, I will NEVER use this hotel again.
YES, I have written to Priceline asking how on earth they advertised this as a 3.5 star hotel.

I stayed at this locale as my client was within walking distance of the hotel that was a big plus. Service was friendly throughout my stay and the Wed PM manager social was well appreciated. Food and drink was on the expensive side and the food was Meh. Their fitness center is a cramped room with limited Equip and a Nautilus machine that was barely operational, pool looked nice. My room was OK and I nice view of a rail yard (insert sarcasm). Wireless was gratis and connectivity was good. They do have an airport shuttle which was OK. As others noted watch out for the hot water as it is scalding hot. Next visit I’ll probably look for an alternative hotel.

** PARENTS BEWARE: Scalding Hot Water from Bathroom Tap **
My fiancée and I had to stay here when our flight out of Montréal was delayed enough that we would have missed our connection home.
The airport shuttle driver was friendly and offered us some suggestions for what to do with our additional night in town. Though the choices were few, there was a movie theater, a mall, and a few restaurants that we could visit with their (other) free shuttle service.
I asked the front desk for change so I could tip the airport shuttle driver and was told that they could do that but that they would keep 10%. I was in a hurry and just assumed it was USD to CAD conversion. Of course it wasn’t anywhere near that.
The shuttle driver was friendly enough but drove like he was on a race track. We were having to hold on pretty tight to make sure we didn’t get knocked around in the back of the van.
The next morning…
I went in to brush my teeth and turned on the hot water as I would anywhere and let it run for a couple of seconds before testing it out. Normally it either would have been just right or maybe a little warmer than I like. This water was SCALDING HOT. I put my hand under it for an an instant and pulled it back out quickly screaming expletives that I won’t repeat here. Even after running my hand under cold water for a while it still felt like I had done some pretty good damage to a couple of my fingers.
Then we headed downstairs to get some breakfast at their in-​hotel restaurant called Volare. The buffet looked busy so we decided to give it a try. It was the usual fare: scrambled eggs, bacon, sausage, French toast, pastries, cereal, etc.
I’m used to eggs being either powdered which has an different taste than fresh but these tasted «grainy» and I didn’t have much of that. The French toast was tasty and we ate more of that than anything. The finale had to be the milk. My fiancée had gotten herself a bowl of cereal and 2% milk. The milk came out of the container curdled. When I showed it to the waiter they quickly removed all the cartons from the buffet and threw them out muttering something about a refrigerator that isn’t being kept cold enough.
The shop downstairs was closed at 8:45am so we had to get change (again, at a huge markup) so that we could get a soda from one of the vending machines. As another reviewer mentioned, this machine looked like it was from many many years ago. And a *can* of soda was $ 2.
If the stay hadn’t been free I would have gotten my money back.

HAS MICE
I stayed here for one night when I had a connection through Montréal airport that was cancelled. Of the two people at the hotel check in desk, one was friendly and one was extremely rude. And I mean extremely. No smile, very unwelcoming, made myself and the group checking in in front of me feel unwanted at the hotel.
The vending machine on my floor (2) looked like it had been installed in 1960 and was out of Diet Soda of any kind, so I was forced to venture downstairs to the bar where I was charged an extortionate price of more than $ 3 each for a small glass bottle of Diet Coke. This was after having to wait in line at the bar for upwards of 10 minutes as the bar was severely understaffed. I feel I should not have had to go downstairs for a coke at midnight when I checked in had the hotel been able to provide a decent standard of room service — but apparently the room service closes when the restaurant kitchen closes, which is far too early. And breakfast is not served until 6.30am, which is too late for many of us traveling to the airport.
Regarding the airport shuttles — though free, it was severely overcrowded and there were more people in the van than seatbelts. This is not only dangerous and uncomfortable, but illegal, as well. The shuttles also seem to leave 5 minutes before it was scheduled. I was meant to catch the 6am shuttle and when I arrived at the front desk at 5.55am I was told it had left already. When I asked if there was room on the 6.15am shuttle the man at the desk was not able to tell me, even after radioing the shuttle driver. Nobody seemed to have a list of people meant to be on the shuttle and so I was just informed to «wait and see». After waiting it turned out there was room on the shuttle (though illegally crammed in like sardines), but then this shuttle left at 6.10am by the clock in the van itself. So why call it the 6.15 shuttle?
There was also no porter/​bellboy service to speak of, and I arrived with 4 heavy suitcases that I was left to struggle with on my own. It would have been very nice if someone could have stepped in to help.
The toothbrush I was given at reception when I asked for one was of the sort that bends nearly in half when used. It looked like the kind airplanes give you that has about 2 bristles and is made out of plastic 1/​16″ thick. It would have been nice to be given a proper toothbrush that I could have really cleaned my teeth with.
When I went to log on to the wi-​fi that was apparently free with my room, the computer prompted me for my room number and surname. Having provided both it then told me that my name did not match the files of the hotel and it was unable to provide me with internet access. As it was already late at this point and I just wanted to check last minute flight details I chose to forgo bringing this to the hotel staff attention and just gave up on it. By why advertise it as free if it’s not?
As far as the room goes — the bathroom had conditioner, body wash, a bar of soap, and puzzlingly no shampoo. Was I meant to condition my hair but not wash it?! I also found many hairs in the bathroom that were not mine. What really took the cake, however, were the two MICE that I saw while tucked up in bed reading before sleep. One running around the floor under my bed and one on the dresser next to the television. Never in my entire life have I stayed in a hotel that has mice in it – and I never plan on doing so again as I will NOT be back here.

I wound up at this hotel through
. I needed a place to stop on my way to Toronto on vacation, and wanted something outside of downtown.
The hotel staff were friendly and helpful and I was checked in pretty quickly to a comfortable, spacious room. I even decided to splurge on room service because in contrast to many hotels, the meals were actually quite reasonably priced.
One other interesting thing — free wifi was available, or you could pay for «premium» service. I watched a couple of movies on Netflix in the hotel with no issues on the free service. Paying for internet at hotels infuriates me, so I can happily say that there’s no need to here.
Overall, I’d recommend this hotel, and I’d return without hesitation, though usually for through trips I just use hotwire so it’s luck of the draw!