Clinique Médic Elle

Anyone else having trouble reaching the clinic lately? I’ve been a patient for about 2 years now and I’ve now gotten left on hold for upwards of 10 minutes three or four different times without ever reaching the receptionist. In one instance I was on hold for 15 minutes and then the call just cut off. and this was just trying to reach someone to book an appointment.

Having been at the clinic only once so far, to see a Gastroenterologist. I must say my experience has been absolutely wonderful!
During a previous appointment, the receptionist was unkind and the waiting time was of 90 minutes.
Fast forward to three months later. The staff, and the clinic has improved a great deal! Kinder staff, waiting time of 20 minutes at the most. The consults last 30 – 40 minutes. They now call 24hrs in advance to remind you of your appointment. Because of all these wonderful changes. I highly recommend this clinic to those seeking a family doctor or a specialist.
Do keep in mind. A referral is a MUST!
As of today, they are taking new patients. Including for a family doctor and many other specialists. Eg; Gastroenterologist.
Like many other public clinics, there is a waiting list. Not as long as many other clinics.

Great clinic. Many excellent doctors, a caring staff and truly committed owners/​operators. Also, don’t let the name throw you — they treat everyone (men, women, children). And if no one’s taking new patients, get on someone’s list and just wait. It’s totally worth it.
Also, I highly recommend the Bloc plan (I forget the official name), which costs $ 75/​year (which you can then spend on tests/​labs/​accelerated results, etc., not covered by RAMQ) and allows you to communicate w/​your doctor or the clinic via email (24hr turnaround), get (free) doctor’s notes and a whole bunch of other great perks that I’m spacing on in this precise moment. I feel I’ve gotten my money’s worth, and I plan to renew this summer.
I disagree with the reviewer who complained about wait times. If you’ve spent five hours waiting around to be seen (even when you have an appointment) at your local CLSC or hospital, you’ll feel like you stumbled into an oasis at Medic Elle. There, you don’t wait unless it’s an especially crazy day, and even then it’s not v long. The longest I’ve waited was maybe 45 minutes, and that was when I didn’t actually have an appointment but was squeezed in because I emailed them the night before with a flu. Most times, you get seen right away, and the doctors are all quite punctual.
I also disagree with the previous reviewer about the «microfees.» You do have to pay for accelerated results and certain blood tests, but that’s if you insist on having them done there, at the clinic, and want your results stat. If you’re broke like me, you can just take your referral and go get your tests at the local hospital (where you have to wait a few weeks for results) like usual. But if you’re feeling especially anxious about a test result, and have a few extra bucks that month, you can take advantage of instant testing and fast results. And like I said, if you come down with something last minute and no one’s available, the clinic staff is great at finding you a spot somehow.
Bottom line, this is the first place I’ve felt truly cared for as a patient. My sister and sister-​in-​law go here as well and love it, and as soon as my husband gets his RAMQ card (he’s new to Canada), I’m bringing him here, too.

I’m torn in this one… First off, it’s a doctors office that is taking people… (How sad is it that we’ve set the bar that low?) And almost everyone I’ve met there is very friendly…
That’s the end of the good list though.
The three ways I rate the quality of a doctor are:
1) skill (do they help me?)
2) effiency
3) cost
I’d start with 1, but I’ve been going here over a year now with nothing really to show for it.
So onto 2… where to start? The wait times here are insane. I showed up for a 2 appointment and there were *six* people ahead of me waiting for the same doctor…
And then there’s the cost… Microfees for almost everything you can think of, to insane levels.
I guess it depends on what value you place on your time and money.