car2go Montréal

I hope you won’t have to contact them for any issues because they are very poor at customer service. They answer months later and seem to don’t give a damn about their customers. If you have a problem with one of their cars they will suuurely not compensate you for the time spent in the car trying to solve their problems because profit is seemingly their only concern. Lost a lot of money with them throughout years and tired of it. I have change for Communauto because for these reasons.

Would definitely not recommend Car2Go to anybody. The amount of issues I had to deal with them was enormous. Many phone calls and e-​mails. I am tired of this. I have to let people know not to use this service.
1. It took two weeks for them to verify my driver’s license. It said it would take 3 – 5 business days first a representative contradicted this, saying it would be 4 – 6 business days. I had no idea where that extra day came from, and was not sure if he knew what he was talking about. After 5 days, I called, and they requested me to send a driving record, which took another week. If you needed a driving record, why did you not tell me on day 1? Why did I have to call to find out?
2. Nobody takes responsibility. Every time I called the 1 – 800 number, they tried to avoid any responsibility and said I will have to contact a local office. Not sure why the central office can’t resolve any issue.
3. I had some free minutes and wanted to use them. There was absolutely no easy and user-​friendly way to use those minutes. I started a rental and there was no option on the in-​car app for me to use my free minutes. I had 2 payment profiles, and apparently you will need to click on 1 of them (not any one of them) in order to use those minutes. With a probability of 50%, I missed that because obviously I did not know this trick.
4. Called them and e-​mailed them again for reimbursement as I had my free minutes, and was lectured how I should have used the in-​car app and got refused for the reimbursement.
5. The phone app does not support rental cancellation once you confirm a rental. You have to actually open the door and cancel it. Even when you open the door, there is no easy way for you to cancel it. You either have to start a rental (i.e.: remove key, start engine, stop engine and re-​insert the key back) or declined terms and conditions 3 times. I do not mind paying some penalty for cancelling the car at last minute but I truly hate the bad user experience that I had to go through to cancel a rental.
6. Very very dangerous if you drive on snow. The car is very small and uses the back wheels to create force leading to movement. When you make a turn, you can easily drift the car if you aren’t careful. On the highway, it is also feels very slippery if you drive passed 80 Km/​hr.
In summary, dangerous on snow, very bad customer services, terrible terrible terrible apps (phone and in-​car). I will never ever use this service again.

Plagued with customer service problems. Their accounting department must be one person, I swear. No way for departments to contact other departments. Employees left shrugging their shoulders often. A joke.

Much more expensive than communauto
The cars are a bit crappy to drive
They are convenient but so are taxis. Factor in tax and round up, then you will have a better idea of how much you’re talking
Also, beware of parking in residential streets. If your car is parked on a Monday and is ticketed on a Tuesday because of street cleaning, you will be held responsible, which is bullshit.

This company has come and taken Montréal for a ride… and parking is free too. I used to own a car, and as much as I liked it for going to Ikea or Costco, parking it was a real hassle especially paying for that stupid sticker that allows you to park at a spot that you’ll eventually have to move it from anyways when the winter comes. I’m prettty sure they sell more parking stickers than there are spots, enter car2go. I got rid of my car and I didn’t really like Communauto’s approach to car lending, I thought it was rather outdated and pricey. Car2go offers you a new car, Smart car, that feels more like a go cart, a go cart that goes fast and that you don’t have to fill up or pay for parking for. I signed up right away online, they had a free membership promo and 30minutes to test it out. It ruled, especially when it got cold and I needed to get food. Something happened after driving to the grocery store and leaving the car there and not worrying about parking, freedom happened. I was in the store and I was not shivering since I was warm in the car, I could buy whatever I wanted, since I wasn’t hauling it back by bus and I felt like I had that feeling you had when you took your Dad’s car out for a spin, no responsibility! So it gets 5 stars and I even tweet about it to let everyone I know how cool this system is, btw it works well in the snow since the engine is in the back and it has a small wheel base, now if we can just get the electric ones here.

35 $ gets you signed up. Scan and send off your signed release to let them check out your driving abstract and about 5 days later, your membership card and welcome package arrive via the post.
Tried car2go for the first time today. Found an available car on the app, walked to it, waved my card in front of the reader and voila: I was in.
Cute little Smart cars, clean, gassed (but have a pre-​paid gas card there just in case.) the nav system gives you all the instructions so that you can be off. The car was simple to drive and easy to park as it’s so small. Good sound system, zippy and convenient.
I went to the airport and back for less than a 1 way trip via taxi! If you live in one of the designated hoods: sign up, you won’t regret it.
***I do however worry how a Smart car can handle snow/​ice though…