Always a terrible experience with their service. This was the worst. I received a call(an hour and a half after placing my order…) from the driver, who immediately started yelling at me because I work in a big building. He said he didn’t have time to come in and go to my floor. He ranted and ranted about how he doesn’t have time for this, so DEMANDED that I come downstairs and meet him outside. Normally, I wouldn’t mind meeting a delivery man downstairs, but the way he was yelling at me was uncalled for. Especially when I wrote in the notes specifically where I work and that it’s a big building and how to get to my office(which is actually not complicated at all.) All of this is on the receipt for him to see(from ) Why couldn’t they just call me after receiving my order to tell me that they won’t deliver here? I would have understood and just gone somewhere else to eat. I went downstairs to meet him and told him that his attitude was really unnecessary. He continued yelling at me as I walked away… very professional… I told him I’d be speaking to the owners. Unfortunately, I tried calling the restaurant to make a complaint, but no answer. I doubt it would matter anyways… The food’s not even that great either. It used to be so much better with old management. The only thing that’s good is the sauce, really. I am officially done with this place.
D C.
Tu valoración: 1 Montreal, Canada
Although the food from Buffalo Bill wings is AMAZING, there is definitely something sketchy going on with this company. I again ordered the«La Folie» 30 wings, fries, crudités and 3 pop and again asked for BONELESS wings. I confirmed Boneless with the woman twice, and the fact I ordered boneless was confirmed by the 3 $ surcharge on the order. The order arrived in 45 minutes and the receipt clearly said«boneless». I opened the box, and the wings were bone-in! This is the 2nd time I have ordered boneless wings and the 2nd time they have messed up my order. I honestly just want to try the boneless wings! I called back and they called the restaurant who advised they were«out of bonless wings». Well fine, I understand restaurants run out of product, but why not call me and let me know? Why still charge me the 3 $ extra for boneless wings, but send me bone-in wings? At the very least, why not take the 3 $ boneless surcharge off the bill? They went ahead and filled my order AND charged me a 3 $ surcharge for something I didn’t order! Had I been advised they were out of boneless, I would have ordered from another restaurant, but I would have ordered from BBill again at a future date and been appreciative of their honesty. But instead of getting what I ordered, they basically stole 3 $ from me with absolutely no explanation. Their solution was to give me a discount on my next order, but after this 2 time fiasco of not getting what I wanted and paying a pretty penny on top of it, I am pretty confident I will not order from them again. As far as I’m concerned they basically stole my 3 $ and clearly feel that there’s nothing wrong with that. Shoddy company with good wings, but I don’t feel like they’re good enough to continue to give these crooks my hard earned money.
Jeff S.
Tu valoración: 3 Montreal, Canada
You walk in and down a few steps through a ‘Funhouse’ like circus décor, red, white & blue. It’s pretty empty and broken down, but that’s not what you came for anyways. You come for the wings, steak subs and fried foods, from what I recall from days gone by at the fomer Pte. Claire location. I came into this location once before and walked out without being served or even acknowledged. It seemed the same thing was about to happen on a recent evening visit, but saved by the bell or in this case I was also more patient/more hungry. To note, there is not a whole heck of a lot in the vicinity at that hour. Once approached and spoken to by one of the two guys in the back, it was mentioned that their focus is really delivery. I get it, 2 + 2 equals delivery and not the similar undertaking… take-out. The guy was pretty polite and I ended up ordering, their 6 chicken nuggets, which comes with fries that I subbed NC for a salad with Italian dressing freshly made and a can of what turned out to be flat Orange Crush for $ 4.99 plus tax. A highlight was an extensive list of dipping sauces, with requisite hot and ultra hot varieties, but also a few unique lesser seen i.e. jerk and Thai. They recommended the spicy honey BBQ, which had a pretty unique flavour profile. My stomach was bit topsy-turvy after scoffing it down. Dare I say, at least I did get to eat something. This nothing-fancy place turned out to be that, but the guys were pretty polite, especially at that hour — near closing time. Perhaps, I’ll stick to their signature wings or the like next time and they’ll get a higher overall rating. For the average of the two visits, but really the memories, I think I’m more than fair at three.