Boutique Rudsak

The sales representative was very patient and friendly, I really appreciated all her help to answer my questions and try on jackets (30 – 40 minutes in store). I purchased one of the higher line jackets, and they put it aside for me to pick-​up after work. After 1.5 weeks of wearing it (wore it ~5x), I noticed a seam came undone (hanging straight) near inner zipper, and then a few days later a seam just hung like a loop on the outer part of the jacket. I also noticed how easily this jacket flakes (tiny tiny particles) and scratches (sheep skin is much more delicate than cow’s). I was extremely surprised. I called first and then came in a few days later. I told them I wanted a replacement jacket a few times because I am highly concerned more threading would come undone, and the manager pushed his agenda to have my jacket sent in for repairs (2 – 3 week wait), which according to the receipt i received would only cost them $ 25.00. I really did not feel comfortable with this, and because I refused to throw a fit or be rude to get my way, I was taken advantage of. I called the next day to express my concerns, and the manager said he would do his best to have it within a week. 1. they never told me about the no-​refund policy or 6 month only warranty. 2. they never offered me protective spray or conditioner to take care of my high-​maintanance jacket. I am scared that with only a month left in the winter season that this may occur again next winter and I will be stuck with a jacket that I have to continuously repair at my own cost. My warranty is until June, but that’s useless to me because I won’t wear this all-​leather jacket past April 1. While the jackets are beautiful, I am concerned (with my experience, and reading many other people’s experiences on a different website, including an ex-employee’s review) that the quality may be lower-​end?

Excellent personalize service even at Black Friday. I was really well served and recommended. Even if I found a little defect in my new coat they did everything they could to fix it without me having to ask anything. Finally since my coat was not available anymore they rushed it to get sowed in 30 minutes.
I recommend for the amazing styles for coats boots wallets clothes and more. Good quality and service.

customer service at this company is ZERO. They just don’t care.
Online system, zero as well. They always put something online that is not available at the store nor online and you have to run around calling stores and the warehouse to find out at the end that it is not in stock.
Also they don’t respond to any of the emails that you send and when trying to call the head office you always get the voice mail.
Unprofessional, unacceptable and RIDICULOUS!

I was going to give this place a 4 or 5 until I read conrads review!
Everything looked beautiful and great quality but I guess beware…
Everything was super-​cheap/​on sale this week, go bad economy!

Who came first Rudsak or M0851 (formerly Rugby North America)? The store is nice and well laid out, staff friendly and prices reasonable, however Rudsak still seems like a cheaper imitation version of M0851. The leather is of a poorer quality (calfskin on the surface that flakes off with age) and their latest seasonal line comes with their company name plastered over some of the goods. If you want a new bag, wallet or coat and want to invest and own a classic item that will age, visit M0851 on St. Laurent instead.