True Burger

Terrible. Waited in line for nearly 10 min, gluten free bun advertised on the menu. I get up to the counter and the girl tells me they don’t have anything gluten free. I ask what their burgers are made of, she says 100% beef, so I ask how there could be gluten in them. She accuses me of having attitude and tells me there’s nothing for me to eat and the gluten free bun is just on there by mistake. Disgusted by their behaviour and horrible service.

An hour line to order… Oh, don’t get me wrong, this place is not packed at all, they are just slow.

Rude, slow, misleading (once you pay you find out they’re out of coke), and serving people who sit at the bar out of order… Worst burger ever, and hopefully they’ll give this prestigious place to someone who wants to do an honest business.

Having spent more time in airports than I care to admit, trapped in terminals — I can say that I should’ve seen «True Burger» coming.
«True» indicates some sort of purity, but really it’s an just airport burger… only slightly greasier and more expensive than regular airport burgers even. (The Five Guys airport version.) The line was long, but only due to the slow service at the register. If I’d have known how long I’d have to wait for my burger after finally ordering, I’d have gotten a cocktail as well (they’re smart to serve them to appease the disgruntled airport crowd). It was overpriced for what you get, but that’s any airport. The taste wasn’t anything to write home about and my stomach felt like it should when you consume that kind of greasy food. On the bright side: sweet potato fries.

Cold bun, cold burger, for 20 bucks. Next time I’ll just pick something out of the garbage and save myself from the rude service.

There’s already a bunch of bad reviews on here… which I read before deciding to eat here. I have no one to blame but me. I’m going to bitch about it anyway though.
My fiancé wanted a burger before our long trip to Japan. We couldn’t find any other place in this terminal in the E gate area for burgers. I thought to myself it can’t be that bad, you can’t expect much out of airport food anyway, that’s partially why I’m going with a 2 star.
It was not a burger. It was cardboard. Definitely the worst burger I’ve put in my mouth. My fiancé gave me shit for wanting to order the «skinny» burger which is only one beef patty since two was only $ 2 more. I ended up taking the 2^nd patty out and I made his ass finish it.
$ 30 for two burgers, one order of fries, and one soft drink. I saw some green apples for $ 2, shoulda bought 15 of those. Oh and the service… well everyone behind the counter pretty much had a bitch face.

One of the worst burgers I had in a while. I would take McDonald any day over this place. Meat smelled bad, overcooked, and tasted lime card board. Buns are horrible too.

This place certainly isn’t great… or even that good… but to me it seems the vitriol has gone a bit far.
I had the chicken sandwich with lettuce, tomato, onions, mushrooms, pickles, jalapenos, dijon mustard, and a little sriracha. Total was $ 9 which — cmon! — is quite reasonable for airport food.
While their signage might imply fresh, the burgers/​patties/​chicken breasts are actually kept in a heating tray, similar to a fast food place. Still, my chicken patty was delivered hot and (pretty) crispy, so no complaints. The toppings are not super high quality — think Five Guys in the US (except the onions, which are barely grilled) — but again decent enough.
I will say the complaints about service seem spot on to me. When I walked up, there was one lady actually assembling the burgers… and no one else. She never once acknowledged me, and I waited a good 3 – 5 minutes before someone finally sauntered up to the cash register and deigned to take my order.
However, at the end of the day, I was still out in 15 minutes and my food was decent. For $ 9 at the airport, that’s at least 3 stars for me.

OMG I need to puke now!!!
If you wanted to burn money come here.
If you wanted to figure out how cardboard taste like come here.
If you’re depressed and want to know how a life ending experience feel like eat here.
For all other reason please stay away. Thank you. Don’t come again.

I should have checked the reviews but I got off a long fight and for some reason was craving a burger. Well needless to say the reviews are right. This place basically just is serving McDonald’s or bk burgers on a crappy bun. 16 bucks for a burger and fries would be happy to pay that if it was good
But good news is a walburgers is opening right across the hall. I’ve had there burgers in Dorchester when I lived down there and they weren’t bad so hopefully there will be a better burger soon

I really wish I had read this before I got in line. 30 mins in line and still no food…

Horrible customer service, refused to give extra packets of ketchup because «you already have one in your bag.» Needless to say we will not be returning anytime soon.
You do not give a customer attitude, you deal with theirs, I hope the extremely rude woman that took our order gets fired.
What is more frustrating is that after waiting in line for half an hour, they did not have any coca cola and they also got our order wrong.
It was definitely not worth the wait.

Burger was cold and dry. For $ 13 I should at least get hot food. I only forced myself to eat more than one bite because I had to get on a long flight. Even then I only took 4 bites. I recommend going to the Indian restaurant «Marathi» where they take more pride in their food. I just spent the last twenty minutes talking to this young American guy about his burnt hamburger. We are not happy right now.
Oh and we had to wait a loooooong time to receive said crappy food, and this place isn’t even busy.

I can only hope people get a chance to read the negative reviews of this place before they commit to waiting in the 1.5hr-long grueling line… (which doesn’t include waiting time after ordering)
This place is simply not worth the super long lines. Apparently they believe that two thin patties make a burger a «true» one. It’s about the equivalent of what you’d get at a fast food chain like Burger King but like quadruple the price. The only redeeming factor of this place is that you can customize and add whatever toppings you’d like on your burger, but that is also probably one of the (many) reasons why the line to order food takes SO LONG. If they had slips of paper to check off what you want on your burger and simply give it to the cashier, I think that would speed up the process. Also, there was only one cashier who was also prepping and calling out orders, and one chef. They were severely understaffed. Overall, not worth it, even if you are craving a burger — might as well wait until you’re at your final destination.
Random recommendation: don’t get the dijon mustard on your burger, I think I teared up every few bites because they spread it so thick… my poor nose couldn’t handle it. And obviously this comes from someone who normally loves dijon.

Not sure why there’s such a low rating for this place… It was literally the cheapest option in all of Terminal 1. I got hashbrowns and a breakfast burger and was satisfied. Is it a meal I’ll write home about? No. But it was edible, fast (my order was completed in about 5 mins), and affordable. Everything else in that terminal was around $ ¹²⁄₁₃ USD.

Do Not Eat here. Don’t, you’ll regret it as we did.
I don’t care how long the lines are, which might make you believe this is a good place, It’s Not.
The food was horrible and somewhat expensive. If you must stand in a long line, then go to Tim Horton’s right next door (see photo).
The burger was sooo over cooked I thought I was in the UK (Sorry)! The foot long hot dog was unimaginable at best. Their bacon & cheese came with a folded piece of Velveeta and one slice of burnt bacon. Ugh! Don’t!
My stomach was regurgitating on our entire trip to Dublin, et cetera. The old UK Wimpy was miles better than this place and that’s saying something.
Unilocal friends, don’t let other Unilocal friends eat here!

Bad food is forgivable, bad beer is forgivable but bad service on top of it all… this place is a total fail. There are plenty of options in the airport… skip this and eat out of a trashcan if you must. I can’t promise much better food but at least the service will be better.
Top Tip: If you really want to try this place stand by the trashcan as many will be throwing away half eaten burgers…

Can I rate something 0 stars?
Just awful, and over priced — even for airport food.
Burgers were dry, tasteless, and felt like microwaved, boiled meat. The cheese was congealed, the lettuce limp, and the toppings wrong. Add in miserable service, a rude bartender, and music so loud you couldn’t hear the person taking your order.
That may be one of the worst meals I have ever experienced.

A sauce driven burger.
Loaded Poutine — no complaints. I was super happy and content. How I miss the real Canadian Poutine.
Regular Burger — two thin burger patties with no flavor of its own. Need some sauce to be worthy of consumption. The add-​in is sparse that may be reduced to a few slices as you add more stuff.
Service — not helpful, no suggestions and slow.

For an airport location the service is very slow and disappointing.
The cashier was trying to take the order as fast as possible but the server was really lazy! They even got into an argument as one customer left without taking their order or something as you have to catch the flight.
Now I didn’t have much time so I just got fries and Poutine as we were two people. the clock was ticking and the server lady was doing order by and waiting till the burgers were done for the other order… all she had to do is freaking put the fries in the bag and give it to us.
The cashier was nice enough and saw that I checked the watch couple of times and need my order so he went and made packed the stuff for and gave it to us. Because of the cashier they got 2 star or else this was a no star service for the high prices they charge on their menu.
The poutine was ok should have gotten sushi next door.