Swiss Chalet Rotisserie & Grill

Disgusted with the managers here – Milad, I believe. I was here for a meal and I heard him making constant racist remarks to one of his employees who obviously didn’t want to hear it.
Having good management is just as important as having good food, ambience, and service, so this place definitely doesn’t make the cut. I’m never coming back here and I’m extremely disappointed with the manager. Don’t recommend this place at all.

Was here about two weeks ago on a weekday evening, so it was slow. Normally the quality is standard but on this visit, the pasta dish tasted terrible and the chicken spring rolls were cold and came late. We ordered the kids dishes when we first sat down in order to get them fed sooner, but they forgot to put the order in and instead the kids food arrived when ours did. They forgot my wife’s water and needed two reminders.
Normally a bit more on the ball during lunch, I’ll stick to take out in the evenings.

The old reliable. Double leg dinner with coleslaw for myself. Same dinner with salad for the gf. No surprises here. Service is quick and efficient.
For FIRST TIMERS, Don’t drink the lemon water, its not a sauce. Its for your hands, not the salad. Lol lol

People should take example with the customer service provided at Swiss Chalet. This is the 2^nd time something unsatisfactory has happened and it was immediately resolved so I can shut up.
Except that I have to tell everyone what happened here.
I ordered pick up online as usual, and when I got the meal, and sat down at my desk starving, I saw that I not only didn’t get butter with my baked potato, but ketchup — I also saw that the chicken was half cooked and the skin was barely the crispy famous rotesserie brown.
I started making my comments known on the survey they give me. And within seconds, as I was still looking at the webpage, the manager called me and told me he’s going to personally deliver me a new meal!
He shows up in his yellow car at my work and gives me a piping hot new meal.
He said it should be the same order, but I got white bread instead of whole wheat, and Chicken Breast! (white meat) instead of dark. GRR! I HATE CHICKEN BREAST — why do people insist on feeding this to me?
I digress. The effort from Mario was greatly appreciated, and I hope that all companies can take an example from this.

This Swiss Chalet is like the rest. Tasty chicken, friendly service, and delicious Chalet Sauce.