Renaissance by the Creek

WORST CUSTOMER SERVICE EVER! STAY AWAY FROM THIS SHITTY PLACE!!!
This hall has the worst customer service I have ever seen!
I made an appointment about a week ago to see this hall as an option for my upcoming wedding. I had let them know that my work schedule is inconsistent and long hours, which might make it hard for me. The lady I spoke to on the phone said it wasn’t a problem that she would figure out a time and date for me to come speak to someone. She tells me to come in Saturday at 6:15pm. At first I thought it was a little strange that she would book me in on a Saturday because they usually have events going on. On the other hand it could just of been that it was going to be a dead night. Never the less it was nice of her to fit me in. Saturday finally got here and we went to have a look at the hall. As soon as we got there we realized they did have an event goin on. We asked to speak to Carlos which was the man we had the appointment with. He finally came out to meet us 10 mins later and did not even introduce himself. Not even a hand shake… nothing. He sat us down in his office and made it a point to tell us MANY TIMES how much of a bad time it was to be doing an appointment on a busy Saturday when they have an event going on. Excuse me?! Your staff are the ones who made the appointment! If they knew they were having an event on that day at that time why the hell would they schedule an appointment??? Thats stupid on your part! That your problem! Not the customers! Maybe she made a mistake when booking my appointment. Whatever the case is thats the venues problem! If anything you should be apologetic to the customer… not making them feel bad. Cosidering we werent even able to see any of the halls as they were being used. The whole rest of the time he was extreamly rude and rushed! When we tried to ask a question… He would start his sentence by saying «Well Obviously»…WELL OBVIOUSLY NOTHING! Every hall is different. .they each run things differently! Stop saying «well obviously» and answer the damn question! If the answer was obvious I wouldn’t be asking it!!! We came here with interest in your hall, to potentially give you money for an event… and this is how you treat us?! Discusting customer service! I do not recommend anyone to go here! I would NEVER give my hard working money to these people. For the same amount of money per plate and A LOT BETTER CUSTOMER SERVICE go to Le Treport, Le Dome, Red rose convention centre or Oasis.

Fourth year visiting the renaissance for a work party and I can’t say I haven’t been happy. Food is always immaculate: app tables consists of the regular assorted meats, cheese, veggies, bread, and smoked salmon, you really can’t go wrong with the tried and trues. Soup for the last two years was the butternut squash, sweet and always savory with the lovely kick of ginger. Dinner this year was a pecan crusted chicken with assorted butter veggies, and tons of roasted potatoes. Then, the massive seafood platter that surprisingly is never finished by end of night. The portions are always too much which is ofc a plus. Dessert was Tiramisu — orgasmic to say the least.
Bar service is always on point. Floors need an update other than that place has been very well kept and service is amazing.

Just came back from what felt like the longest wedding reception ever. Granted, that’s probably because I usually go home after around 10 pm or so, but still, this was a pretty long reception, and it‘s key that the banquet hall is one that can keep you feeling comfortable and welcome throughout the (long) night.
The place is a bit odd in that it‘s tucked away behind a rather anonymous strip plaza (one of 247 similar-​looking places in the area). However once you approach it, you can appreciate it‘s rather quirky exterior décor, with nice striped canopies adorning its significantly wide roof spaces.
The layout of the rooms were a bit awkward. As we were in Hall D, we had to walk around the building and enter through the back entrance. It felt like sneaking into an establishment. It would’ve been nicer to have a central area which then divides into multiple halls, but I guess you get more privacy this way.
The antipasto bar was actually really good. The salmon was fresh and buttery, while the mushrooms and grilled vegetables were really tasty without being overly seasoned. It’s the dinner that ultimately disappointed to an extent. The soup was so-​so, the salad was, well just salad, and the oddest thing was that the servers came mid-​salad munching to put some roast beef and stuffed chicken on my plate… yes the SAME plate that I was eating my salad out of! So basically they wanted all of us to put the salad to one side of the plate while they put the proteins down on that same plate. It was odd and I’ve never encountered anything like it. The end results is that the whole dish felt overcrowded.
Not to mention the chicken was a bit dry and the beef was a bit too thick, but I guess those are personal choices. They were both tasty though, and the gravy certainly did help (I admit it… I have a sauce problem). The dessert on the other hand was heavenly as I’ve never had tartufo as lovely as these.
The décor of the hall was simple but tasteful. Nothing that would wow me the way I’ve seen weddings in Asia, but I suppose for a typical Canadian wedding, it was quite chic and understated in a good way. The sound system was pretty good too, and overall the hall was fully booked so they must be doing something right to be so popular.
A-​OK by me (who along with my fiancée made up 67% of the Asian population that night — the other one was a groomsmen: P)